BMW of Southpoint

Nate Gibson provided great service! Received a inspection video via text which was great!! Friendly staff and clean dealership!! And fast service!! Would definitely recommend to friends Received a inspection video via text which was great!! Friendly staff and clean dealership!! And fast service!! Would definitely recommend to friends/family!! More

Consistently great customer service over the years from the service department. Most recently, I had a particularly exceptional experience with Service Advisor Jessica McCaffrey. Jessica was very knowled the service department. Most recently, I had a particularly exceptional experience with Service Advisor Jessica McCaffrey. Jessica was very knowledgeable about the car and communicated promptly and clearly throughout, answering all my questions, tracking down a price match, and generally providing excellent service. But what really set Jessica apart was how she went above and beyond after I'd made a mistake about my work schedule while my car was being serviced and I was waiting. Jessica saved the day, dropping everything to arrange a last second ride for me to and from a meeting I'd forgotten about. Without her assistance, I would've missed it. She was so kind and helpful in my moment of need! In addition, when I returned, she'd even found a rebate for me for part of the service I had on the car, and saved me money. Jessica earned an A+++++, 11 out of 10! Keep up the great work! More

This is regarding my wonderful experience with Jennifer Butler. Jen reached out via text to follow up with me on my recent service experience. I had to admit to her that I was disappointed in my experien Butler. Jen reached out via text to follow up with me on my recent service experience. I had to admit to her that I was disappointed in my experience and hesitant to write a review. There was a reason why I bought my 2021 X3M from BMW of Southpoint and my experience was in no way indicative of the customer service experience I expected or previously received in interactions with the dealership. There'd been so much miscommunication and a lack of communication from my service team. Needless to say I was hesitant to leave a formal review because I couldn't be dishonest and I know the impact of reviews on businesses and associates. Jennifer immediately wanted to know more. She listened to everything I had to say and addressed all of my concerns. She was empathetic, attentive, and thoughtful in her correspondence. I could tell that she wasn't simply reaching out to me to check a box but that she wanted to get to the root of what happened and why I was displeased with my experience (primarily communication timeliness/miscommunication issues with service team). I immediately appreciated her candor and transparency. She was open about some of the challenges what BMW of Southpoint was having and made sure that I knew that I was a valued customer. She made it clear that if I ever had any questions or concerns to not hesitate to reach out. After my initial service experience, I drove away pretty positive that I would not be returning to BMW of Southpoint. After my engagement with Jennifer, BMW of Southpoint will definitively remain my dealership. She is the epitome of what a consumer engagement professional should be. Having more people like Jennifer will ensure that customers remain with BMW of Southpoint. Please clone her and ensure that everyone has an opportunity to engage with her! She is amazing! More

Great service center. Harold was super, explained everything in detail. Loved the video review. Would definitely recommend. Harold was super, explained everything in detail. Loved the video review. Would definitely recommend. More

Service was fast and easy! Harold Harris was a big help! Keep up the friendly service! Harold Harris was a big help! Keep up the friendly service! More

The folks at BMW Southpoint are knowledgeable, courteous, and competent. This dealership is what you'd expect from BMW. and competent. This dealership is what you'd expect from BMW. More

Dealership called me to tell me I had a recall on my car and scheduled it quickly for the next week. Josh at the Service Desk was professional and quick to get me in and out. He even helped me out the next and scheduled it quickly for the next week. Josh at the Service Desk was professional and quick to get me in and out. He even helped me out the next day to fix something on my account unrelated to the service! More

Chased down an annoying rattle in my M3 for me. Good work! Alex keeps it real for sure. Good work! Alex keeps it real for sure. More

I have been customer of Southpoint BMW since 2020 and the service continues to get worse. Not only is communication poor, but there seems to be no attempt to provide quality service for luxury vehicles. Aft service continues to get worse. Not only is communication poor, but there seems to be no attempt to provide quality service for luxury vehicles. After having my car for almost a week for brake service and having a different price quoted to me over the phone than in person-- I tried explaining my dissatisfaction to one of the service managers. I was told how swamped they all are and unable to communicate as needed because of the workload. Well then, I thought that's why they are there. Anyways, to make a really long story short I will be getting rid of my BMW and purchasing a Lexus where I already see they value customer service. More

BMW Southpoint Service Advisor, Kenneth Butron was very professional and knowledgeable in addressing the service needs and requirements for our BMW X3. Both his recommendations and the service performed we professional and knowledgeable in addressing the service needs and requirements for our BMW X3. Both his recommendations and the service performed were done impeccably and with great care to our vehicle. The result is that our X3 drives as good as ever, and we very much appreciate Ken's attention to detail with our vehicle. Kudos to Ken, as I wish there would be more service advisors in the industry that would provide the same excellent customer service that Ken did during our most recent visit to BMW of Southpoint. Sincerely, Peter Fiorentino More