BMW of Southpoint

The advisor was very nice and helped as much as possible. I would definitely recommend him to others for assistance I would definitely recommend him to others for assistance More

Thank goodness for BMW of Southpoint AND for Josh Randle! I brought my maturing X-5 in on its run flat tires b/c I (or rather my daughter) had a flat. I drove slowly on back roads and the run flat tires wor I brought my maturing X-5 in on its run flat tires b/c I (or rather my daughter) had a flat. I drove slowly on back roads and the run flat tires worked well which was a blessing. Josh Randle took care of me (on a Monday without an appointment no less). While he was checking out the car he noticed it was leaning alot to one side. Long story short I ALSO had a rear end air suspension failure. My daughter had heard a big "whooshing" sound when she parked it right when she saw the flat--it may have actually been the air bag. Now this is a big repair, but clearly one that is necessary for safety and comfort. It is SO MUCH BETTER to be able to take care of these things when you are at the dealer rather than having the failure happen during a trip (local or otherwise). Josh got the parts quickly and the repair was done lickety split. So while it was a bigger expense than I had been expecting, I am so grateful that he noticed the problem and took the initiative to investigate it. I tend to keep my BMWs on the road for at least 10 years---and this is the kind of dealer / partner I need. Can't say how much I appreciate Josh's extra efforts and the technical expertise needed to fix this baby up!!!! So lucky that I found BMW of Southpoint. More

BMW of Southpoint is the epitome of what a dealership should be. Great service, great atmosphere, awesome mannerism. should be. Great service, great atmosphere, awesome mannerism. More

The advisor was very nice and helped as much as possible. I would definitely recommend him to others for assistance I would definitely recommend him to others for assistance More

April did a great job setting up my service appointment. Everything was spot on, even provided ride home. Everything was spot on, even provided ride home. More

Exceptional as always. Always professional w/ painstaking attention to detail and commitment to exceptional service and experience. My service adviser (Kenneth) kept me Always professional w/ painstaking attention to detail and commitment to exceptional service and experience. My service adviser (Kenneth) kept me informed and delivered my car back, with work complete, ahead fo schedule. More

Had an excellent experience with the dealership in ordering and buying M3 and especially sales advisor Shahab Sheibani is best in the business. His communication and professionalism is outstanding. Ve ordering and buying M3 and especially sales advisor Shahab Sheibani is best in the business. His communication and professionalism is outstanding. Very polite and accommodating. I would recommend him to anyone who is ready buy their next ultimate driving machine. As usual finance team wants sell all other crazy protection packages which I have deny politely lol. More

Same old thing…the service and facilities continue to exceed the standards set in the industry. I have had Malcolm Fields as my service representative several times and not once has he ever taken our rel exceed the standards set in the industry. I have had Malcolm Fields as my service representative several times and not once has he ever taken our relationship for granted. He is conscientious, easygoing, and professional in his dealing with my issues. Like I said, the same old thing…I don’t expect anything less. More

I've depended on BMW Southpoint for years, knowing I can count on the service. Harold Harris handled this appointment for a recall in a timely manner and arranged for transportation when I dropped off the count on the service. Harold Harris handled this appointment for a recall in a timely manner and arranged for transportation when I dropped off the car. More

BMW of Southpoint installed a performance tune on my 2019 M5C. Cole Grove, the customization specialist, scheduled the service and loaner vehicle. Kenneth Butron, my service advisor, kept me updated with t M5C. Cole Grove, the customization specialist, scheduled the service and loaner vehicle. Kenneth Butron, my service advisor, kept me updated with the progress and went above and beyond tracking down several items I left in the loaner vehicle. Thank you Kenneth! More