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BMW of Southpoint
Durham, NC
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2023
This location provides good service. The waiting area is very comfortable. The service took exact the amount of time the rep stated it would, which was about an hour. The waiting area is very comfortable. The service took exact the amount of time the rep stated it would, which was about an hour. More
by Jharrison Gillespie
Employees Worked With
Nate Gibson
February 04, 2023
I couldn't ask for a more professional, attentive group. They cared about fixing the issue. Hopefully the problem has been resolved. Nate and Patricia are the best. They cared about fixing the issue. Hopefully the problem has been resolved. Nate and Patricia are the best. More
by EquineBRC
Employees Worked With
Patricia Friedenberg and Nate Gibson
February 04, 2023
Malcolm Fields was and always is an excellent service representative. The service video is great. Not often, or ever, you get to view the underside of your vehicle. The facility is always clean and provi representative. The service video is great. Not often, or ever, you get to view the underside of your vehicle. The facility is always clean and provides a wonderful customer waiting area. More
by M&E
Employees Worked With
Malcolm Fields
February 02, 2023
My experiences with BMW of Southpoint have been nothing less than incredible. My personal salesperson, Adam, is personable, extremely professional, and thorough in his feedback and follow up. The service d less than incredible. My personal salesperson, Adam, is personable, extremely professional, and thorough in his feedback and follow up. The service department is equally as satisfying. Nate Gibson kept me updated throughout the entire time my vehicle was in his care and my vehicle was returned nearly as gorgeous as the day I first drove it off the lot! Both teams embody the spirit of lifelong customer support!!! More
by Andrea D
Employees Worked With
Nate Gibson
February 01, 2023
Excellent Service Team: Pat F, Jordan Jones. They really care for their customers and make sure all requests are taken care off. They really care for their customers and make sure all requests are taken care off. More
by Munir Ladhabhoy
Employees Worked With
Patricia F, Jordan Jones, Katelyn Spinner, Tyler Bowyer
February 01, 2023
Jessica McCaffrey, who took care of my service needs this time, did a good job in keeping me informed about the progress of the job while I was waiting. time, did a good job in keeping me informed about the progress of the job while I was waiting. More
by paul,taguchi
Employees Worked With
Jessica McCaffrey
February 01, 2023
Over a decade ago we were directed to Southpoint BMW (then Hendrick) after having a bad experience at another dealership. It's been a good relationship; service team has done an excellent job. (then Hendrick) after having a bad experience at another dealership. It's been a good relationship; service team has done an excellent job. More
by Corinthian
Employees Worked With
Jessica McCaffrey
January 31, 2023
Love , love, love BMW of Southpoint and Paula McMaster. Professional, detailed, warm, friendly - best car buying experience ever! I ordered my new X3 and everything about the process was exceptional. Go Professional, detailed, warm, friendly - best car buying experience ever! I ordered my new X3 and everything about the process was exceptional. Go see Paula if you're in the market for a new ride - you won't be sorry. More
by Kim R
Employees Worked With
Paula McMaster, Hugo
