BMW of Southpoint

BMW Southpoint is clearly "way ahead of the curve" when it comes to automobile dealerships in the Triangle. Highly trained & courteous staff both in the showroom (sales) & especially the service departmen it comes to automobile dealerships in the Triangle. Highly trained & courteous staff both in the showroom (sales) & especially the service department. Josh Randle & Patricia the service department manager are always standing ready to handle any issues with service & repairs that may come up. They both make every effort to keep their customers satisfied no matter what it takes.... Mike Strayhorn Hillsborough, N.C. More

My service person Josh Randle was awesome. A matter of fact, my last 2 service advisors were great. You obviously have the right team of people. I brought my car in for a noise that I could no A matter of fact, my last 2 service advisors were great. You obviously have the right team of people. I brought my car in for a noise that I could not find that was not mechanical but was annoying. They located it, corrected and found a fault and corrected as well. A loaner was provided and the return of my car was great. More

I currently have 3 BMWs cared for by Southpoint BMW. Had to bring in the eldest (120,000 New Jersey miles....which are extra tough....kind of like Dog Years) X-6 for a bit of an emergency diagnosis. J Had to bring in the eldest (120,000 New Jersey miles....which are extra tough....kind of like Dog Years) X-6 for a bit of an emergency diagnosis. Josh Randle fit me in immediately. So while the news wasn't good, I was grateful that I got an answer regarding what my options were in a rapid fashion. This enabled me to make the appropriate arrangements moving forward. Was also able to speak with Patricia Fradenburg, the Head of Service--she is so knowledgeable and positive. Anyway, we called the priest to give my trusty car the last rites (JK). BMW of Southpoint took great care of it in its final months and days--and I am truly appreciative. I got every last ounce of value from that little baby. Anyway, I always appreciate the care and professionalism from the service staff and technicians. I have owned BMWs for over 32 years (probably 6 other locations in other states) and this is by far the best service team EVER! More

It was time for my routine service, and I chose this location because of the reviews, and I was disappointed. My service advisor Anthony was professional, pleasant, and an absolute joy. When the tec location because of the reviews, and I was disappointed. My service advisor Anthony was professional, pleasant, and an absolute joy. When the technician sent me a recommendation, Anthony came to the waiting room to ensure that I understood what the technician was looking at and what he was suggesting. My overall visit was great, and I would recommend this location for its professionalism, cleanliness, and location. More

When you relocate as we have done, you need all new “people”. Your doctors, dentist, electrician, plumber, handyman, etc… After my first visit to BMW Southpoint, I’m very pleased to have found my BMW p “people”. Your doctors, dentist, electrician, plumber, handyman, etc… After my first visit to BMW Southpoint, I’m very pleased to have found my BMW person- Josh Randle. He provided an excellent experience. He listened carefully, explained options clearly, patiently answered my questions, and clearly explained what would be done. Ultimate compliment: he made me feel like I was his only customer. More

I brought my 2018 in for oil service & inspection. Jordan Jones was my service advisor. My car failed inspection due to worn out tires. Jordan came to me & very gently explained the problem, gave me a Jordan Jones was my service advisor. My car failed inspection due to worn out tires. Jordan came to me & very gently explained the problem, gave me a price for identical replacement tires. I told him that we get our tires from a local business. He was not offended at all, just explained that they needed to be replaced & he was just concerned that my car was in a safe condition. He was very courteous & respectful & my car was ready in a reasonable time period which was important as I waited at the dealership for the work to be done. Jordan has great customer service skills! More

We bought a CPO X3 from them and wanted the convience of a service plan. they sold us on that was 4299.00 and was to cover all maintainance for 60 months. Well this product only extends the maintainence f a service plan. they sold us on that was 4299.00 and was to cover all maintainance for 60 months. Well this product only extends the maintainence for the in service date. So we paid 4299.00 for a service plan that lasted from 5/22/2021 and ran out 1/1/2023, that would be 19 months or 3 oil changes. They also made all kinds of observations, tires..that did not need replacment and not covered. Brakes that were close but not close enough,lasted 3 months before the light came on and could have been covered under warrenty but was not. I can only try to warn people that make sure you understand what they are selling you and how long it will last, because at this dealership they are not looking out for customers. I will not do buisness with BMW of Southpoint or any Hendrick dealership. More

Collins was our service advisor. He was very knowledgeable and helpful easy to work with. Thank you. He was very knowledgeable and helpful easy to work with. Thank you. More

Great time at the new owner's clinic! Learned a lot about the BMW experience and how best to get the most out of an amazing vehicle. Learned a lot about the BMW experience and how best to get the most out of an amazing vehicle. More

Great Service and Excellent Job by Jordan Jones in servicing my BMW. Keep up the good work, Sarah Fuller servicing my BMW. Keep up the good work, Sarah Fuller More