
BMW of Southpoint
Durham, NC
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Performance BMW has the most courteous, friendly, and knowledgeable team of sales personnel, finance officers, service technicians, and receptionists. They go out of their way to make the sales, service knowledgeable team of sales personnel, finance officers, service technicians, and receptionists. They go out of their way to make the sales, service, and support a smooth process. Shawn is the best sales person I've ever worked with. More
Scott consistently is friendly and helpful with scheduling service work and explaining what wrok is needed and why; and the work is high quality and completed when promised. scheduling service work and explaining what wrok is needed and why; and the work is high quality and completed when promised. More
Colin listened very well to what I said I wanted in a car and provided me with one that met all of my needs within hours after meeting me and discussing options. and provided me with one that met all of my needs within hours after meeting me and discussing options. More
Very friendly, professional service, organized very well all the steps, explained quite nicely, overall very positive feeling. Rated price as good and not great, but this is BMW, so expected to pay more. all the steps, explained quite nicely, overall very positive feeling. Rated price as good and not great, but this is BMW, so expected to pay more. More
The appointment for service was made that fit my schedule. I was met as soon as I walked into the dealership and taken care of at once. The correct service was performed and the service was comple schedule. I was met as soon as I walked into the dealership and taken care of at once. The correct service was performed and the service was completed when promised. When I arrived to pickup the vehicle I was handled quickly and the car was delivered to me so I didn't have to search for the vehicle. It was clean inside. Everyone I came in contact with had a smile and a hello. More
If you have a problem and discuss those problems with Performance, they will do their best to resolve it. They want you to be a return customer, so they do want to make you happy. This is my third car Performance, they will do their best to resolve it. They want you to be a return customer, so they do want to make you happy. This is my third car from Performance, that should speak volumes! More
Since owning my BMW I have always taken my vehicle to Performance BMW Service Center. The staff in the Service Department are very efficient and courteous. Mel Baker my current Service Advisor reviews wi Performance BMW Service Center. The staff in the Service Department are very efficient and courteous. Mel Baker my current Service Advisor reviews with me all worked performed and points out any additional service work needed on my BMW. The information is very helpful for me so that I can keep my BMW in excellent performing condition. The waiting area is always neat and clean and stocked with bottled water. I enjoy being able to sit and watch TV or look over at the new BMW's on the Showroom floor. Thanks Performance BMW for excellent service and making me feel as a valued customer. More
Excellent in all aspects. Maurice understands how to take care of a customer. Service is complete , competent, timely. They are considerate and knowledgeable. attentive and respective of the customer. care of a customer. Service is complete , competent, timely. They are considerate and knowledgeable. attentive and respective of the customer. More
I took my new BMW back to Performance where I had bought the car. They were hospitable and welcoming, performed excellent service, and returned the car washed and ready to go. I will say that the service to the car. They were hospitable and welcoming, performed excellent service, and returned the car washed and ready to go. I will say that the service took a while (2 hours or so for an oil change), but the Wi-Fi allowed me to write email and do other work in their comfortable waiting area. More