BMW of Southpoint

I brought my car into the dealership late in the day without an appointment. Even though all the appointments were filled for the day Patricia and Alex managed to squeeze me in because my car was not s without an appointment. Even though all the appointments were filled for the day Patricia and Alex managed to squeeze me in because my car was not safe to drive. The problem I had was more involved than it initially appeared to be, and so the repair could not be completed by the end of the day. Alex arranged for an Uber to drive me home and the work was completed the next day. My thanks to Patricia and Alex for all of their help. They truly showed that they care about their customers! More

Great customer service, Malcolm my service advisor answered all my questions. When you're a single woman navigating the car repair world sometimes you're made to feel like a "dumb woman" when you ask answered all my questions. When you're a single woman navigating the car repair world sometimes you're made to feel like a "dumb woman" when you ask questions. Everyone answered all the questions I had, and put me at ease. More

Great friendly service. Easy to work with and the whole team made me feel important and valued as a customer. Easy to work with and the whole team made me feel important and valued as a customer. More

I received a recall on my car. I called BMW at Southpoint and talked to April Vanhook. She set up a mobile tech to come to my house and make the repair. Everything went smoothly I called BMW at Southpoint and talked to April Vanhook. She set up a mobile tech to come to my house and make the repair. Everything went smoothly and the update was performed with no problems. More

Malcolm and the service staff are knowledgeable, diligent and communicative. The service recommendations were clearly outline and explained. I am of the opinion that their objective is to do what is needed t and communicative. The service recommendations were clearly outline and explained. I am of the opinion that their objective is to do what is needed to take care of your vehicle while offering service levels that exceed expectations. More

It doesn't matter if I am servicing my newest BMW (Mom's Treat: 2022 Atlantis Blue x-6 M50i) or my high mileage (and those are New Jersey miles) 2016 X-6 50i, I get the same great service. The team is frie Treat: 2022 Atlantis Blue x-6 M50i) or my high mileage (and those are New Jersey miles) 2016 X-6 50i, I get the same great service. The team is friendly, communicates well and gets the job done effectively and efficiently. I was able to schedule my quick service easily, as well. I was even impressed with the technician's after service video. Everything was in good shape, but they observed a nuance regarding my tires and suggested I consider having them rotated front to back next time I am in. It was actually a very thoughtful video--and it gave me confidence in my vehicle (which is important to me). In any event, Patricia Fradenburg and Jessica McCaffrey were superb as always. I shouldn't admit this, but when I have time, I even secretly like spending an hour or so of quiet time in the dealership just to chill out. Crazy, eh? Anyway, recommend these good people highly! More

All the advisors (Nate, Josh, Jason) have been great. They do an exhaustive inspection of the car and document it on video. There are no gimmicks: you can see the video for yourself. We service our 2 BMW They do an exhaustive inspection of the car and document it on video. There are no gimmicks: you can see the video for yourself. We service our 2 BMWs there and have been pleased (yes, a bit pricey, but worth it, we keep our cars many many years). More

Excellent service from Nate! He explained all of the repairs needed and kept me informed of the progress. Everyone on the team did a great job! He explained all of the repairs needed and kept me informed of the progress. Everyone on the team did a great job! More

Service tech - Adam - was great. Prompt, courteous, and professional. Answered all my questions. Would recommend. Prompt, courteous, and professional. Answered all my questions. Would recommend. More

This was my first time visiting BMW Southpoint this past weekend. It was a good experience with no issues. Collins was very helpful and was able to answered my questions. I appreciate the professional se weekend. It was a good experience with no issues. Collins was very helpful and was able to answered my questions. I appreciate the professional service that was provided. Thank you Glenda More