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BMW of Southpoint

Durham, NC

4.9
1,514 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,514 reviews

June 09, 2023

I recently had my oil changed and car inspected. The team at Hendrick was so professional and made recommendations without being pushy. Jordan, the best guy to work with, is so kind, proficient, and More

by Drewtsandlin
Recommend Dealer
Yes
Employees Worked With
Jordan Jones, Katelyn Spinner, Tyler Bowyer
Jun 12, 2023 -

BMW of Southpoint responded

Drewtsandlin, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 08, 2023

Very helpful and pleasant team! Everyone is helpful and do the upmost to make sure you have an excellent experience each time! Cole and his team in the performance center, gets the More

by lakevious.battle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Grove, Katelyn Spinner, Tyler Bowyer
Jun 11, 2023 -

BMW of Southpoint responded

Lakevious.Battle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2023

Video sent by technician is a good idea. Sending customers to a review web site and asking them to find the dealership to be reviewed... not a good idea at all; screams of impersonal custome More

by garystevenson@nc.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
Jun 11, 2023 -

BMW of Southpoint responded

Garystevenson@nc.rr.com, thank you so much for the positive review! We truly appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do!

June 07, 2023

June 5th, 2023: Always glad to bring my X3 in and see Josh Randle greet me as a Service Advisor. Great customer service, genuine, and makes the entire visit smooth. Also love the mechanic videos showing More

by rdkent2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Randle
Jun 10, 2023 -

BMW of Southpoint responded

Rdkent2, we are so pleased you enjoyed your visit to BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2023

Very knowledgable and courteous staff who provide great service and always get the job done More

by SeanW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Jones
Jun 09, 2023 -

BMW of Southpoint responded

Seanw, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!

June 06, 2023

Great service at BMW Southpoint! Kenneth Butron was very responsive. The video review from the mechanic was very helpful in determining additional recommended services . thanks for More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Burton
Jun 09, 2023 -

BMW of Southpoint responded

Kt, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

June 06, 2023

Great service! Collin,especially, was very helpful when I brought my car in for the first service. He will be the “go to” employee in future appointments. More

by Robotcsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin- Service Dept.
Jun 09, 2023 -

BMW of Southpoint responded

Robotcsr, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

June 06, 2023

Would recommend this BMW dealership to anyone who owns a BMW. Great customer Service and experience!!! Thank you, Nate! More

by Rayboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Jun 09, 2023 -

BMW of Southpoint responded

Rayboi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day!

June 06, 2023

This is an awesome Team. From Alex KUSZAJEWSKI, the Check-in professional to the technicians, well done all around. An email response I sent about BMW 530I Inspection: - More

by james.mciver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX KUSZAJEWSKI
Jun 09, 2023 -

BMW of Southpoint responded

James.Mciver, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2023

I was very happy with the purchase experience with Paula; everything went smoothly and the questions were all answered. More

by vbryson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Paula McMaster
Jun 07, 2023 -

BMW of Southpoint responded

Vbryson, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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