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BMW of Southpoint

Durham, NC

4.9
1,520 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,520 reviews

August 19, 2021

They provide much-improved efficient, friendly service. The cost and additional recommended services are provided for consideration prior to completion of the visit by the technician. More

by Rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Glidden
Aug 20, 2021 -

BMW of Southpoint responded

Rita, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

August 19, 2021

I've had BMWs for over 30 years at several dealers/states. Really enjoy the professionalism of the service group here. Easy appointment setup, texting me when done, etc. The service rep, Ma More

by robinlr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Fields
Aug 20, 2021 -

BMW of Southpoint responded

Robinlr, we are so pleased you enjoyed your visit to BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2021

Exceptional service from the moment you drive through the automatic garage door until you leave with a perfectly repaired/serviced vehicle. PATRICIA FRADENBURG is an amazing Service Manager and MALCOLM FIELD More

by chodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PATRICIA FRADENBURG, MALCOLM FIELDS
Aug 20, 2021 -

BMW of Southpoint responded

Chodge, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 18, 2021

So clean and professional they try to get you in/out in a timely manner I have been going there for years, this is my 5th car More

by Nancycarstens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Bowyer
Aug 18, 2021 -

Nancycarstens responded

Ed Hagan is my 'go to' and has always had my best interest at heart. Still happy after 5 cars!

August 18, 2021

Jason and the service team we're absolutely wonderful! They gave me the best price possible and were very easy to communicate with. happy to assist with my every need. More

by l.sehestedt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Aug 20, 2021 -

BMW of Southpoint responded

L.sehestedt, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2021

Jason did an excellent job in communicating about my vehicle and provided reasonable accommodations for travel while my vehicle was being serviced. Very professional and accommodating. More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Glidden
Aug 20, 2021 -

BMW of Southpoint responded

K, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

August 18, 2021

Everyone here is so accommodating. I needed something very quick and popped in. Despite their full schedule, they fit me right in, gave me what I needed and I was on my way- More

by p. harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall
Aug 20, 2021 -

BMW of Southpoint responded

P. Harris, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2021

My vehicle has been serviced here for 5 years. Even when there were major issues, they handled it professionally, expeditiously. See Nate Gibson in service! More

by T.Littles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia and Nate
Aug 18, 2021 -

BMW of Southpoint responded

T.littles, we are so happy to read such a great review about BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!

August 16, 2021

Had a positive service experience when I brought my BMW for inspection recently. From the lovely lady who booked my appointment to the great Client Advisor, Joey Adams, all went well. Thanks to the Techn More

by Jean
Recommend Dealer
Yes
Employees Worked With
Joey Adams, Kelvin Hardy
Aug 18, 2021 -

BMW of Southpoint responded

Jean, we are so pleased you enjoyed your visit to BMW of Southpoint! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 14, 2021

BMW of Southpoint has provided me a positive service experience since I purchased my vehicle from there. Nate Gibson helped me recently with a follow-up appointment for touch-up paint service. Having More

by BrodieV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Gibson
Aug 16, 2021 -

BMW of Southpoint responded

Brodiev, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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