BMW of Southpoint

I'm very pleased with my service and Josh Randle was an amazing help! He kept me informed in regards to my vehicle and gave me alot of helpful information about modifications I want to make in the near fut amazing help! He kept me informed in regards to my vehicle and gave me alot of helpful information about modifications I want to make in the near future! More

Always treated like VIPs great group of people Mr’ John Akile always takes good care of us. Nate Gibson helped us and made our visit pleasant and quick in the service dept for our oil change. Akile always takes good care of us. Nate Gibson helped us and made our visit pleasant and quick in the service dept for our oil change. More

The service department was phenomenal. Anthony Scott kept me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. me update to date the entire way. Timely, efficient and responsive! I will without a doubt be a returning customer. More

Best service, friendly advisors and always very helpful. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. They always greet you with a smile and very attentive to your needs. I’ve been a happy customer for 15+ years. More

Poor customer relations. They treated me like I wasn’t able to afford to shop there since I chose to drive my pick up there to shop and they saw me get out of my vehicle. Between my wife and I we own 4 bm able to afford to shop there since I chose to drive my pick up there to shop and they saw me get out of my vehicle. Between my wife and I we own 4 bmw’s…. 2 X5’s, 1 335is and 1 5 series. I love the car brand but will never buy one from this dealership. I also had extremely poor service when I used them to service one of my cars. They took three days longer than they were supposed too. They were supposed to call me back but I had to track them down at the end of each day to find out what was the status of my car. I would avoid this dealership at all costs. There are too many quality bmw dealerships to waste my time with southpoint dmw in Durham. More

I brought a 09 135i I was planning on purchasing in for a pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, includ pre-purchase inspection. I was also interesting in getting a Dinan tune for the car. I was extremely impressed by the thoroughness of the PPI, including a video emailed to me showing underneath the car, along with pointing out the oil filter housing gasket leak. This really helped me feel confident that I was buying the right car. Joey helped make the entire process quick and easy and was a joy to work with. When I picked up the car, Joey brought me into the back to speak with Drew and Felix about the tune. We nerded out about the car and had a ton of fun talking about the plans for the tune and accessories that I want. I can't wait to continue working with them! More

Thank you, Malcolm Fields! Pretty seamless from start to finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiti finish. Extremely simple reservation form online to secure an appointment and describe the services needed. Complimentary Uber/lyft rides while waiting for the vehicle, and updates while my vehicle was being serviced included a video from the technician - pretty cool! More

Great location. Clean and pleasant environment. Love the service video, it helps the customer sees what the technician has found. It’s like being right there with him. service video, it helps the customer sees what the technician has found. It’s like being right there with him. More

I have a 2004 325CI and have used BMW service for along as I have my car. This service location convineant and always get a service appointment quickly. I continue to be impressed with service advisors a as I have my car. This service location convineant and always get a service appointment quickly. I continue to be impressed with service advisors and management. Most recently Joey Adams was easy to work with on several issues. It is great that Pat Fradenburg takes the time to greet me and show personal interest in her customers. The staff is professional and understands customer satisfaction. More

Harold at BMW Southpoint was a great service advisor. Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He wen Upon arrival he immediately greeted me and was very inviting. He went through all my service options and made the appropriate recommendations. He went over all the details and was very informative of everything that my car needed. My car was completed in a timely manner. I will fefiybe back for my next service. More