BMW of Southpoint

Nate Gibson was amazing. From the moment I walked in he was engaging, attentive, knowledgeable & friendly. He responded to all of my communications quickly (even on his day o From the moment I walked in he was engaging, attentive, knowledgeable & friendly. He responded to all of my communications quickly (even on his day off). The day my car was being worked on, he gave me timely updates & when my car was ready he even reached out to see if I needed transportation back! I’m not sure that I’ve ever had a service experience with a technician that was this wonderful or engaging from end to end! From start to finish it was an amazing experience. I even requested to have Nate Gibson listed as the service technician of record for my car! He should be the baseline that all other techs are measured by! Between my service with Nate and follow up text interaction with Jennifer Butler, I’m reminded why I purchased my X3M from Southpoint BMW. More

Just tried to schedule the service recommended by BMW and was told I will have to leave the car for 3-4 days just for a multi point inspection. I was also told it has to be left for 2-3 days at a minimum jus was told I will have to leave the car for 3-4 days just for a multi point inspection. I was also told it has to be left for 2-3 days at a minimum just for an oil change. Completely ridiculous, I will never buy another vehicle from them if they can’t manage a reasonable service center. The service rep was nice but acted like it is completely normal to drop your car off Wednesday morning and have to wait until Monday or Tuesday to get it back. For an oil change!!!! More

Nate Gibson made sure I got my vehicle in for service before my warranty expired. They were able to take care of my service on a Saturday and provided a Lyft for transportation! before my warranty expired. They were able to take care of my service on a Saturday and provided a Lyft for transportation! More

Excellent overall! Adam was my sales person - he was incredibly helpful and patient. Honestly, I was just beginning to explore vehicles and while I had my eye on the X5 Adam was my sales person - he was incredibly helpful and patient. Honestly, I was just beginning to explore vehicles and while I had my eye on the X5, I can say I wasn't ready. This was truly a no-pressure sale, with attention and care which led me to a rather quick decision. The team there works well together, which makes it even better for the client. I love my new car, and I'm counting on the service experience to be equally as good as the sale was. Thanks Adam for exceptional service. More

Excellent customer service. Was only in for state inspection. Wait time was as promised. Service rep Alex was very helpful. Was only in for state inspection. Wait time was as promised. Service rep Alex was very helpful. More

My first experience with Henrick was excellent. I was quickly in and out with a rental . When it was time to pick up it was no seamless. I was quickly in and out with a rental . When it was time to pick up it was no seamless. More

This dealership is by far is top notch above the rest. The staff is extremely friendly and professional. The atmosphere is welcoming and comfortable. They provided me and safe ride to and from work durin The staff is extremely friendly and professional. The atmosphere is welcoming and comfortable. They provided me and safe ride to and from work during my repair. I will refer family and friends to this dealership. More

Great service and clear communication of what is needed for a car with clear explanation. for a car with clear explanation. More

Enjoyed working with our salesman and management team. Did not enjoy the being presurred to buy warranty. The service department is great. Did not enjoy the being presurred to buy warranty. The service department is great. More