BMW of Southpoint

Work was completed quickly, but communication was poor. There was only 1 part available so I was going to be out a car either 2 days or 2 weeks. Luckily it was 2 days but I had to initiate all communicat There was only 1 part available so I was going to be out a car either 2 days or 2 weeks. Luckily it was 2 days but I had to initiate all communication to get updates. I waited until end of day after video inspection was sent to call and get a status update. Then had to call next day to see if part was received and if my car was 2 days or 2 weeks. More

BMW Dealership had good customer service as I entered the Service Center. The time allowed to fix my vehicle was great! I appreciate being able to wait in the exquisite waiting lounge. Micah is an excellent Service Center. The time allowed to fix my vehicle was great! I appreciate being able to wait in the exquisite waiting lounge. Micah is an excellent Service Specialist, he provides excellent customer service to me as a customer. More

Great service on my car, and a great job by service advisor, Arthur Collins Pendleton! advisor, Arthur Collins Pendleton! More

The service was stellar. Collin was amazing and very professional, attentive and friendly, he made the whole experience easy. I would recommend Southpoint BMW to anyone. Collin was amazing and very professional, attentive and friendly, he made the whole experience easy. I would recommend Southpoint BMW to anyone. More

Kenneth Butron was very professional and effective in helping me navigate car service needs. Road hazard damage to wheels was repaired and car rides like new. Thanks helping me navigate car service needs. Road hazard damage to wheels was repaired and car rides like new. Thanks More

I had an excellent experience buying my new car from BMW Southpoint. Jeffrey Snow is an excellent sales professional, ensuring I had all the information I needed and even stayed late on a Tuesday evening to Southpoint. Jeffrey Snow is an excellent sales professional, ensuring I had all the information I needed and even stayed late on a Tuesday evening to ensure everything was set up correctly (without rushing anything). I really appreciated Eddie (GM) also being very responsive to my questions and I feel confident the service experience will be equally as impressive. More

Nate Gibson was amazing. From the moment I walked in he was engaging, attentive, knowledgeable & friendly. He responded to all of my communications quickly (even on his day o From the moment I walked in he was engaging, attentive, knowledgeable & friendly. He responded to all of my communications quickly (even on his day off). The day my car was being worked on, he gave me timely updates & when my car was ready he even reached out to see if I needed transportation back! I’m not sure that I’ve ever had a service experience with a technician that was this wonderful or engaging from end to end! From start to finish it was an amazing experience. I even requested to have Nate Gibson listed as the service technician of record for my car! He should be the baseline that all other techs are measured by! Between my service with Nate and follow up text interaction with Jennifer Butler, I’m reminded why I purchased my X3M from Southpoint BMW. More

Kenneth Butron was fantastic, great communication, professional, knowledgeable and genuinely helpful. The video, written estimate and texts from Kenneth were easy to understand and right on point. E professional, knowledgeable and genuinely helpful. The video, written estimate and texts from Kenneth were easy to understand and right on point. Excellent customer service! More

Just tried to schedule the service recommended by BMW and was told I will have to leave the car for 3-4 days just for a multi point inspection. I was also told it has to be left for 2-3 days at a minimum jus was told I will have to leave the car for 3-4 days just for a multi point inspection. I was also told it has to be left for 2-3 days at a minimum just for an oil change. Completely ridiculous, I will never buy another vehicle from them if they can’t manage a reasonable service center. The service rep was nice but acted like it is completely normal to drop your car off Wednesday morning and have to wait until Monday or Tuesday to get it back. For an oil change!!!! More

Nate Gibson made sure I got my vehicle in for service before my warranty expired. They were able to take care of my service on a Saturday and provided a Lyft for transportation! before my warranty expired. They were able to take care of my service on a Saturday and provided a Lyft for transportation! More