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BMW of Southpoint

Durham, NC

4.8
1,521 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,521 reviews

September 09, 2021

Excellent service. My Service Advisor, Nate Gibson was very professional, friendly and communicated with me all along the way providing updates. The waiting area was clean and inviting. Terrific dealershi More

by pjtarvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gibson, Nate
Sep 10, 2021 -

BMW of Southpoint responded

Pjtarvin, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

September 08, 2021

The service team is prompt and professional. The dealership provides a comfortable area to wait while service is performed. My service advisor, Malcolm Fields, is very knowledgeable and a pleasure t More

by Scottkpeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Fields
Sep 09, 2021 -

BMW of Southpoint responded

Scottkpeck, we are so pleased you enjoyed your visit to BMW of Southpoint! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

September 08, 2021

We used this dealership for the last 6 years and we love them. Excellent service, very friendly staff, and we also like the cookies and drinks. More

by Ding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Sep 09, 2021 -

BMW of Southpoint responded

Ding, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 07, 2021

Dealership easy to work with just can't believe a 12VDC battery can leave the car stranded, requiring tow, and some reprogramming ... design weakness. Shoukd be something that can be driven in and ad More

by John.Seepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Sep 08, 2021 -

BMW of Southpoint responded

John.seepe, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2021

Everyone at the dealership is extremely friendly and helpful. They generally get the job done well and on time. If there’s a problem, they’re more than willing to work to solve a problem. More

by Wendyrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Glidden
Sep 08, 2021 -

BMW of Southpoint responded

Wendyrose, we are so happy to read such a great review about BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2021

Those guys were very precise at everything. I was surprised at how great the customer service was, since I haven't been there before. Thanks for an overall awesome experience guys More

by Travis Banks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Spinner, Tyler Bowyer
Sep 07, 2021 -

BMW of Southpoint responded

Travis Banks, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. If you have any further questions, please give us a call. We're always happy to help!

September 05, 2021

I love the this facility and how the service department is set up with a very professional look and Atmosphere. My preferred dealer for BMW service and sales. Thx guys More

by Leeomari
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Fields
Sep 07, 2021 -

BMW of Southpoint responded

Leeomari, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2021

Prompt friendly thorough service. Would recommend many times over. Josh Randle greeted me when i arrived. Insured he would take care of the car. I had no appointment but in about an hour my inspection More

by tobiasblack79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Randle
Sep 07, 2021 -

BMW of Southpoint responded

Tobiasblack79, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2021

Quick assessment and repair. Anthony Scott was extremely helpful and kept me updated with texts and even received a photo of the parts replaced. Can’t rate the service or pricing high enough! More

by Fogartyx6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
Sep 07, 2021 -

BMW of Southpoint responded

Fogartyx6, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 05, 2021

Anthony and Patricia always on the top of their game. Constantly communicating with me in a timely and professional manor. And social distancing in the waiting area respected. More

by gholler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony at service
Sep 07, 2021 -

BMW of Southpoint responded

Gholler, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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