BMW of Southpoint

BMW Southpoint always goes the extra mile for me to help keep my beloved X-6 running like a top! Malcom Fields is attentive and dedicated to superb customer service. He either knows the answer to my techn keep my beloved X-6 running like a top! Malcom Fields is attentive and dedicated to superb customer service. He either knows the answer to my technical questions or gets the right answer quickly. That is so important to me! The service is always done well and when promised. I have had 32+ years of BMW ownership in PA, NJ, and now NC (for a total of 7 BMW dealerships). Southpoint BMW is, by far the best dealership I have ever experienced. Curtis Aldershof, the GM, runs a great organization. Wouldn't go anywhere else. More

Laura Elam (Reception) and Jessica McCaffrey (Service) were unfailingly courteous, helpful, and professional. Well done! were unfailingly courteous, helpful, and professional. Well done! More

Dear BMW Southpoint I wanted to take a moment to express my sincere gratitude for the exceptional service I received during my recent visit to BMW Southpoint for my vehicle's maintenance. From th express my sincere gratitude for the exceptional service I received during my recent visit to BMW Southpoint for my vehicle's maintenance. From the moment I arrived, I was impressed by the professionalism and friendliness of your team. They took the time to thoroughly assess my vehicle and explain the recommended services in a clear and transparent manner. Their expertise and willingness to answer all my questions made me feel valued and informed throughout the process. I truly appreciated the promptness with which my vehicle was serviced. It’s often difficult to find a service department that values both quality and efficiency, but you all excelled in both areas. I was pleasantly surprised by how quickly my car was ready, which allowed me to get back to my day without much disruption. Additionally, I want to highlight the clean and welcoming environment of your service area. It’s evident that you prioritize customer comfort and satisfaction, which made my wait much more enjoyable. The complimentary refreshments and thoughtful touches did not go unnoticed! Thank you once again for making my service experience so positive. I left feeling confident in the care my vehicle received and appreciative of the exceptional service provided by your team. I will certainly recommend BMW Southpoint to my friends and family for their service needs. Looking forward to my next visit! More

Awesome service. Curtis and Kevin were excellent in taking care of me. I could not be more happy and satisfied. Excellent. Curtis and Kevin were excellent in taking care of me. I could not be more happy and satisfied. Excellent. More

All of the staff at the dealership were friendly, helpful, and professional. Jose helped me find and purchase the car I wanted and was great throughout the whole process. He answered all of my many, helpful, and professional. Jose helped me find and purchase the car I wanted and was great throughout the whole process. He answered all of my many, many questions. I will definitely purchase here again when I am ready to upgrade. More

Robert was incredible! Before, during and after the sale! Can’t say enough good things about everyone at this dealership. Definitely recommend! Before, during and after the sale! Can’t say enough good things about everyone at this dealership. Definitely recommend! More

Every time I bring my X3 in for service Anthony is always very polite, honest, and helpful. I feel confident that I am always receiving amazing service every time I am at BMW of Southpoint. very polite, honest, and helpful. I feel confident that I am always receiving amazing service every time I am at BMW of Southpoint. More

Had a great experience at this dealership. Jonathan hooked me up with a new 3 series. Easy process and great experience! Jonathan hooked me up with a new 3 series. Easy process and great experience! More

After dealing with some other poor dealership service centers, Malcolm Fields and techs did a phenomenal job taking care of me and my vehicle. Having to have work done is never fun, but they made it eas centers, Malcolm Fields and techs did a phenomenal job taking care of me and my vehicle. Having to have work done is never fun, but they made it easy, transparent and clear. Patricia runs an awesome shop, and their service is top-notch for ANY repair center, especially as dealership repair centers go. They went out of their way to make me feel special and took care of the issues. Highly recommended. More

I bought my X3 cpo at your dealership,Southpoint BMW. this is my first service, the service advisor was courteous and friendly. Got my vehicle in promptly and the service was completed in a timely manor. this is my first service, the service advisor was courteous and friendly. Got my vehicle in promptly and the service was completed in a timely manor. Very good job, thank you. More