BMW of South Atlanta

This has been the worst customer service I have experience in my life. If Service Advisor Bryce Hahs is a reflection of SONS Automotive Group/BMW of South Atlanta then customer service is not numbe experience in my life. If Service Advisor Bryce Hahs is a reflection of SONS Automotive Group/BMW of South Atlanta then customer service is not number one on your priority list. Hahs is very unprofessional and attempts to talk do to customers especially the African Americans. Hahs did not provide me with updates on my vehicle until I got the service manager involved. When question about issues Hahs hung the phone up on me and would not return my calls. When I asked about a loaner vehicle Hahs stated those vehicles are for people who have a warranty not for people like you. Well I do have a warranty and had to get the service manager involved to get a loaner vehicle. I have many friends and family who use your facility and will direct they to other facilities who value customer service. Formal letters of this experience will be sent to individuals who need to know how this experience seems to be acceptable. More

Great service Justin gets to problem and understand his customers primary goal Thanks bmw south great job overall everyone will come back for sure g customers primary goal Thanks bmw south great job overall everyone will come back for sure g More

My salesman was very professional and knowledgeable. He worked with me so that I could get a great deal. This is my second vehicle from the salesman. I am extremely pleased. worked with me so that I could get a great deal. This is my second vehicle from the salesman. I am extremely pleased. More

Jeffrey Haugen has been very helpful on two occasions recently and got me in right on time. I have purchased two vehicles from this dealership in the past twenty years and still own both of them. Servi recently and got me in right on time. I have purchased two vehicles from this dealership in the past twenty years and still own both of them. Service is the reason. More

Amazing dealership. People are always friendly and the service is fast and honest. If you are in need of anything for your BMW, South Atlanta is the dealer and service department for you. service is fast and honest. If you are in need of anything for your BMW, South Atlanta is the dealer and service department for you. More

Josh got me in an out. He was so caring and empathetic. As my car was delivered he watched out for it and kept me informed the entire time. I trusted him and believe in him.. Josh went the extra mile to gi As my car was delivered he watched out for it and kept me informed the entire time. I trusted him and believe in him.. Josh went the extra mile to give me his personal cell. He was awesome. More

Mike Fidel was awesome!!! Called ahead of time about a 2021 X7. When I arrived, I didn’t have a wait, he was courteous and made the buying process a breeze. Thank you BMW of South Atlanta for a great expe 2021 X7. When I arrived, I didn’t have a wait, he was courteous and made the buying process a breeze. Thank you BMW of South Atlanta for a great experience. More

I called Mike (Robinson, I think) concerning a pre-owned vehicle I was interested in. Living in North Myrtle Beach, I found it online, and wanted an honest opinion as to it's condition. Within 30 minutes o vehicle I was interested in. Living in North Myrtle Beach, I found it online, and wanted an honest opinion as to it's condition. Within 30 minutes of the call, Mike called back, discouraging me, in fact not recommending, the vehicle of interest. I thanked him for his candor, and thus this favorable review. Shepard Broadfoot More

Excellent people and service. Able to schedule an appointment and get in and out. Waiting area was spread out and nice. Showroom was nice also appointment and get in and out. Waiting area was spread out and nice. Showroom was nice also More

Due to an accident, my 328i needed replacing. The people at So. Atl. worked with me, and we found another, not new, but new to me. Buying a new BMW is stressful enough but we got it done in one day, pick u at So. Atl. worked with me, and we found another, not new, but new to me. Buying a new BMW is stressful enough but we got it done in one day, pick up the next without busting the bank. We still have some CPO warranty on this 328i Sport Sedan, and the shop people find and fix things no one knew about. This car runs like new; it really does... thank you to sales, finance, and repair people for making an awful situation better by getting me into a newer, better car quickly and kindly. These people want to help and are ready to do so... well trained and knowledgeable. I appreciate all of you who helped me, especially Ken, LeRoy, Bryce, Justin, George, and Hailey... super folks! rc More