BMW of South Atlanta

John was if great assistance! John Way was very helpful in assisting me in my new purchase. He was patient and very thorough. My over all experoence was great, he followed up with John Way was very helpful in assisting me in my new purchase. He was patient and very thorough. My over all experoence was great, he followed up with me after my purchase making sure I was satisfied and everything was running okay. I would definitely reccomend his services and BMW of South Atlanta to future care buyers! More

The absolute worst experience of my auto buying life Made a deal over the phone with their GM/Internet sales guru Phil Gwarsinski and bought a one-way plane ticket from Virginia to Atlanta to purchase th Made a deal over the phone with their GM/Internet sales guru Phil Gwarsinski and bought a one-way plane ticket from Virginia to Atlanta to purchase the car. It was supposedly a CPO car, 750LI BMW. I was picked up at airport by nice salesman and that's where story goes awful. I arrived at dealership and car wasn't close to being ready, i.e. it had obviously not gone through their certified pre-owned inspection program. And these folks knew for several days in advance that I was coming down to purchase, as I had already made credit card deposit on car. The test drive was a farce, as the car clearly pulled to the right, showing poor alignment. I even let salesman drive the car and he agreed it had problems. (Remember, this was supposedly a CPO car that had been through a thorough inspection beforehand!!) When we got back to dealership and exited car, I noticed a definite color difference on driver side door, showed the salesman and he acknowledged there had definitely been bodywork improperly done. Now the grand finale: Phil G., who I made the deal with over the phone NEVER came out of his office to talk to me. Not once!! The salesman said GM was "really busy" and so salemsan kept running back and forth between his cubicle and GM's office, trying to determine what they could do about the car. After an hour of this nonsense, I asked to be taken back to Atlanta airport where I bought another one-way ticket back to Virginia. On way to airport, the salesman unloaded on the dealership and Phil in particular. He said my car had NOT been certified and that the manager Phil wouldn't come out to speak with me because there was no excuse for what had happened. I owned BMW cars before and since, but this experience made me realize that just because they're a dealership doesn't make them honest people. I was urged by my local BMW dealership in Virginia to write letter to BMW of America but I never did. What's the use? Poorest excuse for a new car dealer I have ever seen!! And I have been in sales for 24 years, so I appreciate how hard salesman can be, but these idiots were an absolute joke. Edit: The dealer, after reading this review, wants to speak "privately" with me and claims there are factual errors pertaining to my complaints. Dear Dealer, There are absolutely positively NO errors regarding my claims and you can not legitimately refute one claim I've made here. Your dealership is noted by many, many others as being THE worst BMW dealer in the southern U.S. My only regret is never penning a complaint to BMW America when this event occurred. I should have taken the time to do so. I flew 700 miles for a so-called CPO car that was nothing of the sort. You even had a different car in your online ad! And although it was known well in advance that I was traveling a great distance to buy the car and the exact day I'd be arriving, the car wasn't even ready for a test drive. When I arrived I waited at least thirty minutes before ever getting to see the car! My salesman admitted later that the car hadn't been touched and the clean-up guys were trying to at least remove the window tinting before I saw the car. I'd love to see you make a written reply here wherein you explain why it was you Phil, were too busy to give me five minutes of your time that day, instead of hiding in your office behind the relayed excuse that you "were real busy" doing other deals!!?? How many other buyers had traveled across three states to buy a car at your dealership that day?? The salesman told me on the way back to the airport that the entire dealership was poorly ran and he urged me to contact the dealership owners directly. The reason I did not was simple: the managers are the face of the ownership. I assumed the owners were just like their management. More

Sophia Morse is Fantastic! As a first time BMW buyer, Sophia made the transaction a great experience. She is an enthusiastic and knowledgable individual that my husband and I th As a first time BMW buyer, Sophia made the transaction a great experience. She is an enthusiastic and knowledgable individual that my husband and I thoroughly enjoyed working with to purchase our 535i and for follow up tech training after the purchase. I highly recommend her if you are looking to purchase a BMW. More

Best experience for the first time buyer I really appreciated Mrs Sophia Moore for her help. I felt very lucky after her great help. She is the best sales person I ever had anywhere. I really appreciated Mrs Sophia Moore for her help. I felt very lucky after her great help. She is the best sales person I ever had anywhere. More

The one I purchased 2 cars from Sophia Morse she gave me great service and took good care of me she is awesome. Great sales person highly recommended I purchased 2 cars from Sophia Morse she gave me great service and took good care of me she is awesome. Great sales person highly recommended More

excellent servuce center We have been using this dealeship for the past 9 years and their service is always amazing. Sergey Marinin, our service advisor is always very helpful We have been using this dealeship for the past 9 years and their service is always amazing. Sergey Marinin, our service advisor is always very helpful and will go an extra mile to make sure he takes care of all our needs.I would recommend this dealership to anyone who wants great service!!! More

GREAT EXPERIENCE FROM START TO FINISH!! THE ENTIRE ORGANIZATION WAS VERY PROFESSIONAL AND MADE OUR ENTIRE EXPERIENCE A JOYFUL ONE! I FIRST FOUND THE MINI COOPER ON THE INTERNET, THE SALES AS THE ENTIRE ORGANIZATION WAS VERY PROFESSIONAL AND MADE OUR ENTIRE EXPERIENCE A JOYFUL ONE! I FIRST FOUND THE MINI COOPER ON THE INTERNET, THE SALES ASSOCIATES FROM START TO FINISH TREATED US WITH THE UPMOST RESPECT AND WAS SO HELPFUL. MICHELLE ROGERS WENT OUT OF HER WAY TO HELP US. MY DAUGHTER LOVED THE CAR! More

John Way was fantastic! Great dealership and the sales associate, John Way, went above and beyond to make sure I was happy when I bought the car and continued to go above and Great dealership and the sales associate, John Way, went above and beyond to make sure I was happy when I bought the car and continued to go above and beyond to make sure I was happy after I bought the car. Great buying experience. Their prices were also unbeatable. I tried to find a better deal and no one could come close. This is the place to go and make sure you ask for John! More

Absolutely fantastic service I ever experience! Good morning Sophia! I wanted to write you a quick note to thank you for your honesty and dedication while selling me my new car yesterday. I've a Good morning Sophia! I wanted to write you a quick note to thank you for your honesty and dedication while selling me my new car yesterday. I've always been wary of car salesperson, often with a good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it is otherwise could have been. I am very happy with the my new car I purchased from you and I am not freaking out about the purchase price ^^. That's a pretty ideal situation when it comes to buying a new car and it's all thanks to you. You can be sure that if I have any friends and colleagues looking to buy new cars in the future, I'll be sending them to BMW of South Atlanta, and telling them to asked for you. Thank you again, Sophia!! from your new BF in ATL. Best regards, Kathy More

GO See Ms. Sophia she is the truth! Hello my name is Eyana Walker and I would just like to say that I had a great experience purchasing my BMW 328i. I went to the dealership to "look" an Hello my name is Eyana Walker and I would just like to say that I had a great experience purchasing my BMW 328i. I went to the dealership to "look" and left with a new car. I had just turned 40 and I wanted a BMW (a grown up car) but I always purchased trucks and SUVs because that's what my kids always wanted. Well I went in and spoke with Sophia she was so pleasant she was funny and very knowledgeable. So when I called my husband to tell him I was purchasing a car and to come to the dealership he was not so happy initially but once he met Sophia he was happy as well. ]If you want a great car buying experience then go see Ms Sophia @ BMW Mini South Atlanta she is the truth!. More