BMW of South Atlanta

Parts department nonsense This review is related to the walk-up counter at their parts department. This place is nothing but a den of thieves. BMW sets a suggested price for e This review is related to the walk-up counter at their parts department. This place is nothing but a den of thieves. BMW sets a suggested price for each part that they sell and BMW of South Atlanta likes to add 30% to 50% on top of that MSRP. This is simply ridiculous. It screws the people who are already in a bind and have to purchase items in an emergency. On saturday I needed to buy a thermostat for my car. The part number for the item has a retail price of $62.38. This is already a grossly overpriced part which can be purchased on-line for $22 if you have time to wait. BMW of South Atlanta charges a whopping $91.07 for this $62 part. I can think of no reason for this thievery except blatant greed by the people that run this facility. This review is written to simply give a heads-up to people who need BMW parts. Don't do a walk-up purchase at this facility. They'll rob you blind. They do offer an on-line discount purchase program that does offer lower prices but you have to plan ahead because these orders aren't always available the same day they're ordered. Mail-order is still the preferred manner to purchase parts it seems. More

Bait & Switch - Buyer Beware If you want to know why people hate car dealers, look no further than this place. They have all the stereotypes: bait & switch tactics, dishonest sa If you want to know why people hate car dealers, look no further than this place. They have all the stereotypes: bait & switch tactics, dishonest salespeople, arrogant general manager, etc. I test drove a certified vehicle on Wednesday, but it was a little over my budget and I had other cars to choose from in my price range. The salesman (Vince George), however, continued to push me to come back to the dealer and see the car again and agreed to meet my budget price. He confirmed the purchase price by email on Friday night and said the car would be ready for purchase and pick-up on Saturday morning. Since this dealer is an hour away, I called at 9am on Saturday to ensure that everything was ready. Vince replied, "yes we're ready for you." When I arrive at the dealership an hour later... Vince's opening line is, "we have a bit of an issue... someone else bought your car this morning...but I'm sure we can find you something else you'll like." You're kidding, right? This is a joke? The dealership opened less than an hour ago...and someone came in and purchased it in the last few minutes and is now gone. You emailed me a confirmation after-hours last night and just told me an hour ago the car was detailed and ready to drive away. Obviously, I didn't care for this conversation, so out comes Darren the sales manager and Jason the general manager. They say, "sorry, this is how things are in the used car market. We sold this car 2 days ago (Vince just told me they sold it this morning... so they can't even get their lies straight). But we've got other vehicles you should consider." I ask them, "is this seriously how you do business? Classic bait & switch?" Jason laughs and finds the situation amusing. Needless to say, the conversation went a bit south at this point. I had no interest in dealing with unethical people like this and left immediately. For those in the market... BEWARE of this dealer! Read the other reviews before you waste your time and energy making the trip down here. Stick to more reputable, authorized dealers. More

Steve - General Manager....Appreciates his customers! I initially had a service appointment problem....Steve, General Manager, contacted me directly to assist me with my concerns. I was really appreciativ I initially had a service appointment problem....Steve, General Manager, contacted me directly to assist me with my concerns. I was really appreciative, because most GMs probably would not have gone the extra mile to listen to my concerns and take corrective actions. Two thumbs up for great customer service. More

I'm a loyal BMW owner and thoroughly enjoy European delivery Adrian is a star! This was my second purchase under Adrian's direction. Both deliveries have exceeded my expectations. There has never been a glitch i Adrian is a star! This was my second purchase under Adrian's direction. Both deliveries have exceeded my expectations. There has never been a glitch in the process. It is extremely reassuring to know someone that you completely trust and appreciate. Adrian has great information and insures a fun European experience and a head turning new BMW. I HIGHLY recommend Adrian Avila and BMW of South Atlanta. I also enjoyed meeting with Denise Lopez the in residence BMW Genius. Denise and Adrian make a perfect BMW duo. More

Excellent Customer Service I had a license plate for the front of the car that I needed help installing. A very kind young man in the sales department took the car to the servi I had a license plate for the front of the car that I needed help installing. A very kind young man in the sales department took the car to the service department and asked them to install it for me. I wish I knew their names but both he and the service department went above and beyond to help. Denise was exceptionally helpful in explaining the functions of my X1. She was patient and made the functions very easy to use and remember. I left the dealership with a great sense of satisfaction and appreciation. More

Awesome` I had an awesome time @ BMW of South Atlanta. Dealt with Kevin, Denise and a host of others. They helped make my experience a pleasant one. I will su I had an awesome time @ BMW of South Atlanta. Dealt with Kevin, Denise and a host of others. They helped make my experience a pleasant one. I will surely recommend the dealership. More

2nd Car in less than 4months Vince , Juan and Denise are awesome they took the time to explain everything they make me feel comfortable I was not rushed in buying a car and the se Vince , Juan and Denise are awesome they took the time to explain everything they make me feel comfortable I was not rushed in buying a car and the service was just Excellent... More

Great Experience BMW of South Atlanta excelled in customer satisfaction. I'm very particular about spending my hard earned money and refuse to make impulsive decision BMW of South Atlanta excelled in customer satisfaction. I'm very particular about spending my hard earned money and refuse to make impulsive decisions. Justin Cooper was very patient with me. He and Juan Martinez described details regarding the vehicle purchasing process which led me to choosing my 328i, which I love. Denise Lopez explained all details regarding the functionality of the vehicle which has been significantly helpful. Justin, Denise, and Darryl even made arrangements for delivery to my home in Columbus, GA more than 100 miles away. I would definitely do business with this dealership again in the future. More

I could not be any more pleased with the experience I had at BMW South Atlanta! I recently purchased a 2016 328i, my 3rd BMW, but my very first “new” one. So many new features, technology, bells and whistl BMW South Atlanta! I recently purchased a 2016 328i, my 3rd BMW, but my very first “new” one. So many new features, technology, bells and whistles. I loved the car but was totally clueless on how to operate some of the gadgets. The BMW Genius who helped me with understanding how to operate my "smart" car, Denise Lopez, was absolutely amazing! She was very informed, personable, and helped to make the entire process all worth it. She patiently helped me get set up and answered all hundred of my questions. Overall, the entire dealership was knowledgeable and made my experience pleasant. Yes…she is a genius and I will be back to buy my next car here! Thank you Denise...you rock totally!!! More