BMW of South Atlanta

2nd Car in less than 4months Vince , Juan and Denise are awesome they took the time to explain everything they make me feel comfortable I was not rushed in buying a car and the se Vince , Juan and Denise are awesome they took the time to explain everything they make me feel comfortable I was not rushed in buying a car and the service was just Excellent... More

Great Experience BMW of South Atlanta excelled in customer satisfaction. I'm very particular about spending my hard earned money and refuse to make impulsive decision BMW of South Atlanta excelled in customer satisfaction. I'm very particular about spending my hard earned money and refuse to make impulsive decisions. Justin Cooper was very patient with me. He and Juan Martinez described details regarding the vehicle purchasing process which led me to choosing my 328i, which I love. Denise Lopez explained all details regarding the functionality of the vehicle which has been significantly helpful. Justin, Denise, and Darryl even made arrangements for delivery to my home in Columbus, GA more than 100 miles away. I would definitely do business with this dealership again in the future. More

I could not be any more pleased with the experience I had at BMW South Atlanta! I recently purchased a 2016 328i, my 3rd BMW, but my very first “new” one. So many new features, technology, bells and whistl BMW South Atlanta! I recently purchased a 2016 328i, my 3rd BMW, but my very first “new” one. So many new features, technology, bells and whistles. I loved the car but was totally clueless on how to operate some of the gadgets. The BMW Genius who helped me with understanding how to operate my "smart" car, Denise Lopez, was absolutely amazing! She was very informed, personable, and helped to make the entire process all worth it. She patiently helped me get set up and answered all hundred of my questions. Overall, the entire dealership was knowledgeable and made my experience pleasant. Yes…she is a genius and I will be back to buy my next car here! Thank you Denise...you rock totally!!! More

BMW South Atlanta - The Home of the BMW's 3 Musketeers! Recently purchased our new BMW from BMW South Atlanta located in Union City. Our salesman, George Johnson and the finance manager, Ken Wilson, were a Recently purchased our new BMW from BMW South Atlanta located in Union City. Our salesman, George Johnson and the finance manager, Ken Wilson, were absolutely awesome! They both made our new car purchase process very easy and without any stress (finally, a car dealership without the drama)! Last but not least, our designated BMW genius, Denise Lopez was extremely knowledgeable and professional. Thank you Denise for teaching us the ropes, you're so awesome! If you're looking for a new BMW and don't want to deal with any stress or complications, then simply go to BMW South Atlanta and ask for George, Ken and Denise - BMW's 3 Musketeers!! More

Very Happy Customer Recently purchased a BMW and the staff was so nice and friendly! Two days later I received a call from them to setup my encore which an employee will Recently purchased a BMW and the staff was so nice and friendly! Two days later I received a call from them to setup my encore which an employee will go over the car features and another gas fill up! They really know how to make buyers feel important! Brandon is such a awesome BMW product genius, he made me fall in love all over again with my new BMW when he went over all the features of the car! Very smart and helpful! Very satisfied customer! More

Cannot Say enough about Adrian Adrian was absolutely amazing. He works around your schedule. I felt as if he was always available. I live in South Florida so we did everything by em Adrian was absolutely amazing. He works around your schedule. I felt as if he was always available. I live in South Florida so we did everything by email and UPS. Adrian setup a European Delivery for me and the amount of knowledge and information that he has is unmatched. He spends hours on the phone with me and he gave me priceless advice and tips on what to expect there in on my trip. I would highly recommend calling him. More

unexpectingly fantastic experience My dealer rep (Daniel Mackey) proved to go above what my expectations were and delivered the kind of service that showed he is a true professional!!! My dealer rep (Daniel Mackey) proved to go above what my expectations were and delivered the kind of service that showed he is a true professional!!! More

the best BMW dealership hands down!! Wonderful experience with Daniel Mackey the best so if you are going here make sure you ask for him! absolutely love everyone there so helpful and got Wonderful experience with Daniel Mackey the best so if you are going here make sure you ask for him! absolutely love everyone there so helpful and got the job done. got my dream car thanks to these guys!! More

BEST EVER WILL PINCKNEY OF BMW SOUTH ATL My wife and I purchased our brand new 2015 BMW X3 yesterday. After much research of all the dealers in metro Atlanta, we know we made the right choice My wife and I purchased our brand new 2015 BMW X3 yesterday. After much research of all the dealers in metro Atlanta, we know we made the right choice and right person. Compared to all of our other car buying experiences, it was the most effortless process, no haggling and our family needs were met. I highly recommend Will Pinckney. More

DETESTABLE I probably will never in my life go back to this location. I had Wadette Bradford who did not have complete knowledge of her job. After arriving aroun I probably will never in my life go back to this location. I had Wadette Bradford who did not have complete knowledge of her job. After arriving around 8:00 am that Friday morning being sent from Carmax to take my car to the dealership because I have a warranty, I was told to let them know what was going on, which I did, I was told a diagnostics would be done and it would take up to two hours, I agreed. After time had went by and I'm noticing its around 1:00 pm and getting a bit busier and I was still waiting around . I've brought my car here before and knew the drill and that they would set me up in a rental. I went to Bradford and as stated it had gotten a little busy so I asked her what was I waiting on and she stated about the two hour diagnostics and since I'm waiting she assumed I was getting my maxcare contract id number...from previous experience that was never my job. I called Carmax service rep Kendall Baker and once I told him what she told me he even stated "Its her job to call maxcare and make the claim" long story short he told me to go to Bryce, from there Bryce got in contact with maxcare and as I was listening to all the information he gave them there was no way I could've called them and gave him part numbers etc...With my warranty I have a $300 deductible which I know I have to pay because I go to BMW for service instead of Carmax, after a two days go by Bradford emails me to tell me I would have to pay $664 instead $300 because of labor fee and shop fees. They cleared me for a 7 day rental, Bmw didn't start working on my car until the week after I dropped my car off so my warranty company had to extend it to 10 days max which still wasn't enough because I had to get an additional day. After being so fed up and going back and forth for a week, I went to see the manager Ed Raster to be told... "Oh, we never charge maxcare customers labor and shop fees" I asked why would your adviser even tell me that? or calculate that into what needed to be done if its something everyone knows apparently. He stated "Yeah, we still have some work to do on her" I felt like I was getting ripped off and no one was trying to help with anything. The more money you spend the better with these people. Bradford did not want to deal with me the quicker I was out of her face the better. She had the phoniest friendly customer service ever. Maybe because I told her it wasn't my job to do what she had to do, once Bryce called her into the office and got both side and it boiled down to it was too busy and she couldn't handle the pressure! SHE EMAILED ME EVERY SINGLE TIME. She called me twice! One to make sure I understood what they WEREN'T going to do to my car and the second time to let me know my car was ready. If any parts had to be ordered I found out from maxcare not bmw until I had to contact Bradford about the rental days about to run out and she again told me she couldn't help me I'd have to call enterprise and/or maxcare for any extra days. If I had been verbally kept up to date and had been given accurate days on when my car would have been done it would've been a smooth process, but when you have to call around and try to get things done without knowing when your car would be ready it becomes frustrating. I didn't leave that dealership until after 2:30pm, Very unprofessional and I'm still upset and do not appreciate how I was handled. Maybe because I got my car from Carmax. Not to mention the lighters I had sitting in my car all ended up busted with pieces in my cigarette lighter and all smashed under my arm rest...smh More