BMW of South Atlanta

Timely service, but incorrect psi After only 20,000 miles of driving, I was informed that I needed 2 rear tires because the tread was down to 2. Keeping in mind that the wheels were a After only 20,000 miles of driving, I was informed that I needed 2 rear tires because the tread was down to 2. Keeping in mind that the wheels were aligned previously to assist in preventing premature wear, since the tires can't be rotated. I had no issues with the timeliness of the service or with the service advisor; but I was disappointed with the fact that the service technician did not assure that the factory recommend tire pressure was in the newly purchased tires. There was only 32psi and 33psi in the tires - the recommended pressure is 41psi for my rear tires, according to the label inside the driver's door. This meant that I had to make 2 additional trips to get air, since there is no true way to calculate the psi until you drive off and wait several minutes for the system to recalculate the psi. More

Excellent Service They really make you feel at home with the excellent customer experience and the friendly staff. I will be recommending this place to some of my other They really make you feel at home with the excellent customer experience and the friendly staff. I will be recommending this place to some of my other friends. Thank you. More

Excellent customer service From the time that I arrived until the time I left, the customer service was nothing short of AMAZING! I am a stickler for good customer service and y From the time that I arrived until the time I left, the customer service was nothing short of AMAZING! I am a stickler for good customer service and you guys have it. Thank you! More

Awesome The car is a dream to drive. The salesperson at any dealership are always nice. The service department is great fast and the advisor was friendly and The car is a dream to drive. The salesperson at any dealership are always nice. The service department is great fast and the advisor was friendly and knowledgeable. More

BMW of SOUTH ATLANTA ROCKS!!! I had to take my baby in to get her air bags replaced due to the Takata Recall and they were ALL so very courteous, kind, and efficient! And they eve I had to take my baby in to get her air bags replaced due to the Takata Recall and they were ALL so very courteous, kind, and efficient! And they even gave my baby a bath and vacuumed her up! They've gained a customer for life! More

1st Class experience with a personal touch It's not just about selling cars at this dealership. Everyone at this dealership cares about providing an excellent experience. My salesman, John Cre It's not just about selling cars at this dealership. Everyone at this dealership cares about providing an excellent experience. My salesman, John Crespo, took the time to answer all of my questions (at least twice), was never impatient with me, and did everything he could to make sure before, during and after my purchase that I was completely satisfied. Even if I moved away from BMW of South Atlanta, that's where I'll purchase my next vehicle! I'm so happy and thankful I went there. More

Excellent service I've just bought a used 335i and there were 2 recalls on it. I scheduled my service, dropped off my car and it was ready the next day. No hassles and I've just bought a used 335i and there were 2 recalls on it. I scheduled my service, dropped off my car and it was ready the next day. No hassles and cruelly staff. I plan on using this location for future services. More

Second BMW in less than a month! I purchased a preowned 550i from Quincy Jones and I referred my wife to him for the purchase of a new 2019 530i. Great service and good prices on both I purchased a preowned 550i from Quincy Jones and I referred my wife to him for the purchase of a new 2019 530i. Great service and good prices on both cars. The finance piece was quick and painless and the finance manager wasn’t pushy trying to sell us add-ons. This was my first experience with BMW of South Atlanta, and I’m sure that I’ll be a repeat customer. More

Engine & ABS fault lights still come on after BMW service! The BMW Engine & BMW ABS fault lights on dash is the reason my BMW was brought in for service 5/10/2018 and I personally spoke to Service Advisor over The BMW Engine & BMW ABS fault lights on dash is the reason my BMW was brought in for service 5/10/2018 and I personally spoke to Service Advisor over the phone from my job that very day to approve the service. The BMW Service Advisor assured me the problem was solved for $4546.86. My daughter brought the car back to the device advisor in 07/26/2018 for the same BMW ABS fault light and BMW Engine fault light and service advisor said he ran tests on the BMW and could not find any problems. The next time car was driven the same fault lights came back on. Since I was back in town from my job today 9/24/2018 , I personally brought my BMW back in for the third visit because the fault lights are still coming on every time I drive the car. I travelled on my job extensively out of state. However, I called and was told to bring the car back in. Guess what the remedy is??? 1. Replace ABS wheel speed sensor 2. Replace rubber intake air boot 3.Replace intake manifold differential pressure-sensor 4. Replace battery to start the process. I was told by the manager on the job that the repairs made on my car after it was left on 5/10/2018 had nothing to do with the BMW ABS fault light and BMW Engine fault lights on my dash. This is what BMW repaired on my BMW: Oil change, replaced upper timing cover gasket and valve cover gasket, replaced alternator bracket seal, replace vacuum pump seal. And The Service Advisor who help us and explained the repairs to my family and myself over the phone is no longer working at BMW of the South. I left BMW of the South very disappointed in the lack of excellence in the service I received today by giving me the option of paying for additional services listed above or as I opted to do leave BMW of the South with the same problems I paid $4536.86 to repair. I paid $4546.86 to BMW of the South and I am highly disappointed in the most poor customer service ever with a dashboard covered with fault lights. More

Great service experience Always apprehensive about getting serviced at a dealer. First time at BMW South and it was a nice experience. No pushy service sales pitches, very c Always apprehensive about getting serviced at a dealer. First time at BMW South and it was a nice experience. No pushy service sales pitches, very communicative with updates...in and out easily while I waited. SA Carey Phillips was great to work with. More