BMW of Silver Spring - Service Center

Very good service and relationship management with client. Very responsive and responsible to all things client. Very responsive and responsible to all things More

Grant is courteous, responsive, and efficient. He is a true professional. Great to deal with and I would highly recommend him to anyone visiting BMW Silver Spring for their service needs. I have w He is a true professional. Great to deal with and I would highly recommend him to anyone visiting BMW Silver Spring for their service needs. I have worked with Ron Ptak, Joe Diss and Rachel Rhea and would extend the same praise their way as well. They make a great team in the Service and Parts department! More

BMW of Silver Spring is the ONLY BMW dealership I trust with my X5. Joe Diss is the Service Manager and he is so friendly. Joe makes me feel appreciated and respected every time I visit. He also goes out o with my X5. Joe Diss is the Service Manager and he is so friendly. Joe makes me feel appreciated and respected every time I visit. He also goes out of his way to make sure any repairs or service are completed. Grant King is my Service Advisor and has always treated me right, great with communication and never let me down! Be sure to ask for Grant, he is great! More

I got a lot of help from Joe he did a great job. Installation was done quickly and efficiently and well communicated! Installation was done quickly and efficiently and well communicated! More

Brandi is awesome! Love the way she communicates and is very responsive to my inquiries. Let's not forget about the smile she wears every time. Keep it going! Love the way she communicates and is very responsive to my inquiries. Let's not forget about the smile she wears every time. Keep it going! More

Despite a relatively abrupt issue with my car, Chase was able to quickly see me and put me at ease. With so much beyond his control, he made me feel like he was an advocate for me, and was ready to go the e able to quickly see me and put me at ease. With so much beyond his control, he made me feel like he was an advocate for me, and was ready to go the extra mile to help get me back on the road. Just an excellent service representative, who works for the best BMW Service Center that I've used in my 15+ years of BMW ownership. More

Rachel Rhea was my service advisor and she was professional and knowledgeable. I highly recommend both her and the dealership for your service . professional and knowledgeable. I highly recommend both her and the dealership for your service . More

Both Rachael and Joe were very helpful and made dealing with the service issues painless. I very much appreciated the time and courtesy. with the service issues painless. I very much appreciated the time and courtesy. More

Del's professional manner, friendliness and expertise in all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanat all matters BMW is the reason we keep coming back to BMW of Silver Spring to keep our five-year-old BMW in excellent running condition. His explanations of the servicing that's needed for each visit are clear and concise to the point of allowing me into the service bay to speak with the Service Technician and survey the work that needs to be completed. He always goes out of his way to make us feel comfortable and confident that we will be safe and secure on the road...Thanks, Del! More

Outstanding experience at this dealership. Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extre Although I did not purchase a new car from this dealer, they took excellent care of new to me BMW and helped me with all my questions. Gen was extremely helpful and went above and beyond to make sure my questions were answered and issues resolved. He constantly stayed in touch through out the process and always made himself available when I had a question. If I could leave 6 starts I would! Gen, thank you for your help! More