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BMW of Silver Spring - Service Center

Silver Spring, MD

4.7
413 Reviews

413 Reviews of BMW of Silver Spring - Service Center

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May 09, 2023

Great service and staff from start to finish. Never had a bad experience iat this dealership. More

by e948br1231ntt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2023

Feels like home whenever i go there to get serviced. Rachel Rhea, and her service manager Joe Diss are excellent More

by Tae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

BMW of Silver Spring responded

Hi Tae, we're happy to hear you had such a positive experience with our team! Our team is available should you require any extra help.

April 16, 2023

Mr Alfaro gave me great service when I came in to get my car serviced for the first time. He went above and beyond to assist me. He is truly a professional. I would recommend him to anyone visiting BMW of More

by willmc419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
German Alfaro
Jun 05, 2023 -

BMW of Silver Spring responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 15, 2023

Mr. Perry is a great service advisor. He is very knowledgeable about BMW's. He took his time and explained in detail about the different versions of BMWs on the showroom floor. He truly knows the pr More

by willmc419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : German Alfaro
Jun 05, 2023 -

BMW of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

April 06, 2023

Joe is a great human and he makes your service department look really really good! More

by steph_waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Diss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 05, 2023

This was my first visit to BMW Silver Springs and Grant was really helpful in answering my questions regarding tires. He was very knowledgeable which was a plus for me. The service was great from getting m More

by Kimmieboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant King
Apr 07, 2023 -

BMW of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

March 25, 2023

Ron Askew was excellent! Great guy to talk with and also got the job done quickly. Hands down the best experience buying a car. Usually I’m at the dealership for hours on end More

by Dnorris215
Recommend Dealer
Yes
Employees Worked With
Ron Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

BMW of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 23, 2023

We were from out of town and they serviced our car immediately. Couldn’t have gotten home otherwise. Very professional and empathetic to our plight. Great customer service. Wish you were our dealer! T More

by crickinthecountry
Recommend Dealer
Yes
Employees Worked With
Brandi Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

BMW of Silver Spring responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 12, 2023

The service at the dealership was great and helpful. Everything was done properly and professionally. More

by Kaymergonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

BMW of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

February 18, 2023

Grant King was awesome. .. this guy exceeded my expectations... excellent in communications, friendly and pleasant demeanor, personable, displayed a high level of profession More

by DynaMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfin Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant King
Feb 20, 2023 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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