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BMW of Silver Spring - Service Center
Silver Spring, MD
428 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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428 Reviews of BMW of Silver Spring - Service Center
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May 06, 2010
On Saturday, May 1st, my wife and I had the misfortune of experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling an unexpected service call with Tischer BMW. Once we arrived at the dealership we met Joe Diss. Not only did Joe display technical savvy, his professional and empathy demeanor made this unfortunate situation less stressful. Joe and the technicians repaired our vehicle in minimum time and we on our way for along weekend. This was the most professional auto service we have received since moving to the area 3 years ago. Tischer BMW will definitely have our continued business. Chris & Nan More
by Brewski55
Employees Worked With
Joe Diss
May 04, 2010
I would recommend Tischer BMW to anyone looking for high quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of the highest quality from Larry Sevrin in management,Brian Cunningham in sales, Joanna McCarthy in Business Management and lastly to the servive department. If you are interested in a BMW, Porche or Audi, Tischer needs to be your first stop. More
by tischer135
Employees Worked With
Juan, Joanna, Brian and service department
April 20, 2010
Poor service. Other than oil change, every visit require 2 or more days to repair. Often find lose clips or screws on the seat or floor after pick up the car. Here are some examples of poor se require 2 or more days to repair. Often find lose clips or screws on the seat or floor after pick up the car. Here are some examples of poor service. 1. Took the vehicle car in 3 times for smoke coming out the front engine hood/grille area. 3rd visit I included a video clip to proof the problem for the Service Advisor. Guess what, I was told it’s normal. Amazing! 2. Latest visit for replacing CCC unit. When I pick up the car, DVD Navigation disc and Music CD were gone. Battery terminal cover was broken and left in the truck. 3. I decided to take the vehicle to BMW VOB for the engine smoke issue. I was told the engine smoke issue during the rain/wet road condition is due to the missing engine/body panels (part #51-75-7-138-612 and 51-75-7-138-601). Total cost to replace them would be $600. So, I called Tischer to explain that I got the vehicle as CPO from them and only used them for all my service works. They denied the claim and told me these pieces could just fall off the road not their responsibility. I believe these two under body panels has over 10 screws to hold them, not mentioning they are huge pieces, if any one of them fell off during driving, I would have notice. Trust is gone. Too many chances were given, but denied... I’ve been Tischer customer since 1993 (2 BMWs and 2 Subarus). It is sad that Tischer BMW service is so poor that I had to end the relationships. More
by dciksh
Employees Worked With
Service Advisor and manager
March 31, 2010
My wife and I were casually shopping for a pre owned, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, our salesman, was all over it. He took 3 test drives with us that evening and acknowledged that there indeed was a flaw and that he would get the problem resolved the next day. This is exactly what happened. Manny told us he drove it himself; twice, to make absolutely sure it was fixed before we returned to the dealer. He explained exactly what the root cause was and how it was repaired (broken clip in the roof mechanism). We were impressed with the quick diagnosis and quick turnaround. This factored into our decision to purchase the vehicle. The general manager, Rick, was very informative about BMW sales and service. He also created a "no pressure" atmosphere as we negotiated on the price. My wife and I were very happy with the deal we struck with Rick and Manny. This is my first BMW - I am hopeful that my up coming years experience with this car will live up to the reputation that both Manny and Rick proclaimed about BMW quality and Tisher service. RSK & LAK Columbia, Md. More
by konapri
Employees Worked With
Manny
March 29, 2010
I enjoy working with MileOne Tischer BMW. I received great customer service in the purchase of my BMW 6 series and they are great with the maintenance program. Very quick to schedule an appointment and great customer service in the purchase of my BMW 6 series and they are great with the maintenance program. Very quick to schedule an appointment and very timely on completing the work on the vehicle. It was a great experience. More
by tony
Employees Worked With
Rick Lopez
December 30, 2009
This is my first time buying a new car in America. I have done a lot of homework and found Tischer BMW is just the one I want.Tisher BMW center impressed me a lot. Their service is excellent, their staff are done a lot of homework and found Tischer BMW is just the one I want.Tisher BMW center impressed me a lot. Their service is excellent, their staff are professional and frindly. Most important, the price is good. More
by Molly Yang
Employees Worked With
Andy Alexis
December 19, 2009
I am very pleased with the service I've had from Tischer. I moved to the area from Maine with my 'pet' BMW 750iL (1996), a great but very complex car. It has the V12 and I don't trust just anyone to work on I moved to the area from Maine with my 'pet' BMW 750iL (1996), a great but very complex car. It has the V12 and I don't trust just anyone to work on it. Tischer did not treat it like an 'old' car but gave it the care a finicky guy like me wants. Kristina, the Service Manager I deal with most of the time is clearly 'into' cars and treated my car like the classic it was. They also diagnosed and repaired correctly a faint front end shimmy, did it right the first time. Many drivers wouldn't have noticed this imperfection and some shops would have said it was acceptable but Kristina knew I wanted it perfect and made it so. In Maine I had my own garage and did most of my maintenance because I didn't always trust someone else to do the work. Tischer BMW has my full trust. I traded my 1996 750 on a somewhat rare 2006 BMW 760Li, an even more complex care, still under warranty. On my first service visit the Service Manager noted some uneven wear on my tires and provided a free all-wheel alignment. I try to keep my cars in perfect condition and trust Tischer to do that. As I said, I am a very particular customer when it comes to my cars. I have dealt primarily with Kristina, who is excellent. I am pretty knowledgeable about these cars and she and I can have a very technical discussion about service and maintenance and she always has good advice regarding maintaining the car, things I didn't know. She is a 'car person'. Some dealerships I've been to in the past would have a Service Manager who is more of a administrative/management person and I would have a hard time explaining what I wanted done to the car because I knew more about the car than they did. Not so with Tischer. Tischer is a tough drive from where I live in Arlington and there are much closer BMW dealerships. I bought my 2006 760Li from Tischer because I wanted any warranty work that might come up done there and I wanted it done right. It is well worth the drive. So, I would say that if you are finicky about your BMW and want excellent and timely service go to Tischer. I am very happy with my service there. More
by Ballston
Employees Worked With
Kristina
October 06, 2009
My experience with MileOne Tischer BMW has always been a a great one. I've been having my car serviced there for several years and have never come across a bad experience. They are very nice and professiona a great one. I've been having my car serviced there for several years and have never come across a bad experience. They are very nice and professional at this dealership, everyone from the porters, advisors, and the shop forman are always helpful. In particular, Kevin Hull has and always does a fantastic job of taking care of me and making sure all my needs for my vehicle are met. They do a fabulous job of working on my car in a timely fashion. I can't say enough good thing about this dealership and what a great job they all do. I would recommend anyone who owns a BMW to go to this BMW dealership for servicing or even buying a car. More
by anas1021
Employees Worked With
Kevin Hull
August 12, 2009
I am writing again to amend my initial review because I failed to include a wonderful gentleman I encountered at the "Car Loaner" desk. Stephano was very organized, neat, efficient and clearly customer fo failed to include a wonderful gentleman I encountered at the "Car Loaner" desk. Stephano was very organized, neat, efficient and clearly customer focused. He is definitely deserving of special kudos. Thank you for getting me a great loaner vehicle on such short notice. More
by ovettam
Employees Worked With
Stephano (loaner representative)
July 13, 2009
Overall it has been a positive experience. I was very happy when BMWNA picked up the tab for my subframe damage. Being a subframe repair, the dealership themselves did not handle the actual work - they h happy when BMWNA picked up the tab for my subframe damage. Being a subframe repair, the dealership themselves did not handle the actual work - they had to send it to their bodyshop. On the dealer side of things, all was fantastic. Everything from the consultations, to the updates were top notch and prompt. Gannon rapidly helped find my car in their lot after the car was parked by someone in the wrong spot. However the body shop, the place that actually did the repairs, was not as stellar. They first repaired it wrong, which put an additional delay of 2 weeks. This was important for the fact that towards the end I had to pay for a rental. Second, after getting the car back, my car has experienced a slight resonating vibration/sound going above 70mph. When confronted with the body shop with the problem, they said it was "absurd" to test the problem because of the speed. Basically they refused to diagnose and/or repair the problem. And Thirdly, since they essentially took the rear suspension off the car to repair the problem, they should have looked for worn parts like bushings and such. After receiving the car back, I am experiencing much more creaks from the differential bushing. I will soon need to get them replaced which requires the removal of the drive shaft, flanks, differential, and more. It has been a month or two and I am still getting the vibration/sound on the highway. I am still diagnosing it myself with the help of my local shop and will hopefully find a solution. More
by woobiee101
Employees Worked With
Kevin Hull, Jack Barber
