BMW of Silver Spring - Service Center

Upon reaching the Service Department door, I was greeted by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the expe by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the experience very pleasurable as if it was my very first time. I will explain. He greeted me, walked me to the cashier, he verified my name, and got my paperwork ready for the cashier (note: cashier was helping another customer at the time). Next, he informed me that my car would be coming up, shortly. After finishing up paperwork with cashier, I waited in my usual spot to pick up my car. To my surprise, the garage door open and my car was coming through the door. The same gentleman who greeted me was behind the wheel. After pulling through the Service Lane, he got out and removed all the protective devices to keep my vehicle clean. He explained that my Tire Pressure light was on. He further explained that due to the colder weather that morning, it would have been enough to trigger it. He said, “I brought your vehicle into the shop to check tire pressure in all the tires and reset the system.” I gathered from his in depth knowledge, that he was Paul’s replacement? I have dealt with Paul on prior visits. Paul was one of the Shop Foreman’s and very good at quality control. So, I asked him, “Are you Paul’s replacement?” He said, “No, but I use to be a Technical Instructor for BMW.” I ask this gentleman his name. He said, “Mike Crawford.” It was a tremendous pleasure to deal with someone who has genuine concern and had first hand working knowledge of my car. BMW of Silver Spring aka Tischer BMW, you have an asset in Mr. Crawford. Plus, I have been coming to this dealership for a very long time. I am happy to see and experience such a high level of service, professionalism, and honesty is back. Mr. Crawford keep up the good work, you have made me a believer, once again. Finally, I drove away feeling good that there are still people in the Automotive Industry that care about me as a customer and not by the amount of money spent. From a 'Renewed' Loyal Customer FYI: I feel very confident in recommending Tischer BMW to my clients and business associates. More

I drive a 2006 530xi sedan. I had a flat tire warning last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was servi last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was serviced by Jack Barber. He checked the pressure in all 4 tires and noted it was low on the right passenger side and would check the tire for damage. He came back in like 5 minutes and said everything was fine and it was just the weather and TPMS was acting up. I was skeptical if he could take a look at the tire that quickly. After he gave me the keys and said I was all set, I noticed he did not reset the i-drive. It was still showing the FTM screen and he had not bothered to set the tire pressure. I was not happy with the service, but assumed it was poor as it’s complementary. I got the flat tire warning again on Friday (9/24). I did not notice a visible loss in pressure even after a few hours. I did not visit the dealership given the poor service just a few days back. I set the tire pressure in the FTM menu. Flat warning came ON again on Sunday night and this time there was a visible loss in pressure on the right passenger tire. I put the spare and went back to the dealership Monday morning (9/27). I was serviced by Kevin Hull. He said there was a nail on the right passenger side and the tire had to be replaced. I was told nail was in the tire for a while as its head was smoothed out and in level with the tire. Had they done their job right, they should have found the nail on my first visit. It has been a very stressful week, with flat tire warning coming on 3 times and unable to understand if the sensor had gone bad or if there was an issue with the tires. I had to pull over and wait every time and drive with a very uneasy feeling all week. They also misplaced the valve stem cover yesterday and claimed that it was never there to start with !! I put the spare tire just this morning and I know the valve stem cap was there on the full size tire. I was “advised” they are sold in packs of 4 and I could buy a pack at the parts department or “should check on the bikes of the kids in the neighborhood as they really like bmw valve stem caps”. They are reckless and completely irresponsible. I will not visit this dealership again and not recommend it either. More

I encountered with Mr. Crawford was via a phone call. He spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems with my alarm. He was very patient in listen to my concerns and truly felt empathy for my situation. He presented me with several options and/or tricks to try to solve my situation. Even though it was over the phone, I did not feel rushed or “brushed off.” He finally advised me to bring the car to the dealership. Once off the phone, I felt very confident that he knew what he was talking about as if he was standing next to my car. To sum this up, I have a very good experience from the time of inception to picking up my car the very same day. My experience with other dealership was not as pleasant and/or profession. More

I had a very irritating issue with my Bluetooth. I have visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my ca visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my car. I stopped by Tischer unannounced at lunch time with somewhat of a chip on my shoulder. I truley expected to be pushed aside. Bryan, I believe he is the manager greeted me(WOW)he asked if I needed help. I told him I was having trouble with my bluetooth. He asked me for my keys and phone. He then said lets go, I will show you how to pair your phone. We spent a good 15 minutes in my car pairing the phone, setting up the navigation and radio stations. What makes this truley remarkable is no money exchanged hands. In a time when everyone asks what's in it for me, Bryan did not. I guess I found MY new BMW dealership. More

Tischer has gone above and beyond for me as a customer. I purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were tremedous at making sure that I got to the right body shop, they actually took me there and also took me home. It feels great to know that they are still very concerned with keeping customers satisfied. More

While the service is great the helpfullness of the service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no customers that could have helped customers but neither of the available service advisors offered to help us. This is bad customer service. No matter who the customers assigned advisor is if another advisor is available/free customers should always be helped. This practice needs to be fixed. I received better service at other dealerships. More

I took my CPO 325xi for the annual service and there was confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was ab confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was able to make the problem go away. Granted the blame is still looking for a home. But my car got serviced and hopefully I won't have to be back for a year. I bought a luxury car in order to receive luxury service, which I have gotten at the delearship where I purchased my vehicle. The bar was set high by my previous local dealership. I often told people that Tisher was the best around but often made you feel like a number and who really wants to be a number? But today after my 3rd visit I was a witness of the level of service that compares to the brand. I know they get a lot of volume at the Silver Spring dealership, and maybe my expectations are high. But, even though I got a little pushback today, I'm pleasently surprised that they listened to me and did something about it. More

I want to thank Tischer BMW for their excellent personnel I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work wi I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work with an agency where the entire personnel work as one team to ensure the satisfaction of their clients. Since 2008, we have had a lease for a 2008 BMW 328i. We needed some auto service on our vehicle and called Rick Lopez. He immediately recommended we bring him the vehicle for service and took control of the situation, never with an accusatory or judgmental tone and without protest. Everyone there is very polite and willing to assist the client. We want to sincerely thank you and recommend you continue to hire wonderful people like Mr. Rick Lopez and Mr. Juan C. Rubio, who greatly facilitated this process for us. We were provided a car until everything was done, which was also a very nice gesture. Thanks so much and God bless. More

On 6/19/10, I went in for a scheduled service visit and Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez provided me with a vehicle so that I wouldn't have to stay at the dealership for hours. This dealership makes the process worry free. More

Jack was very friendly, courteous and very helpful and full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likel full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likely recommend Tischer BMW of Silver Spring to everyone. More