BMW of Silver Spring - Service Center

Tischer has gone above and beyond for me as a customer. I purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were tremedous at making sure that I got to the right body shop, they actually took me there and also took me home. It feels great to know that they are still very concerned with keeping customers satisfied. More

While the service is great the helpfullness of the service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no customers that could have helped customers but neither of the available service advisors offered to help us. This is bad customer service. No matter who the customers assigned advisor is if another advisor is available/free customers should always be helped. This practice needs to be fixed. I received better service at other dealerships. More

I took my CPO 325xi for the annual service and there was confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was ab confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was able to make the problem go away. Granted the blame is still looking for a home. But my car got serviced and hopefully I won't have to be back for a year. I bought a luxury car in order to receive luxury service, which I have gotten at the delearship where I purchased my vehicle. The bar was set high by my previous local dealership. I often told people that Tisher was the best around but often made you feel like a number and who really wants to be a number? But today after my 3rd visit I was a witness of the level of service that compares to the brand. I know they get a lot of volume at the Silver Spring dealership, and maybe my expectations are high. But, even though I got a little pushback today, I'm pleasently surprised that they listened to me and did something about it. More

I want to thank Tischer BMW for their excellent personnel I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work wi I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work with an agency where the entire personnel work as one team to ensure the satisfaction of their clients. Since 2008, we have had a lease for a 2008 BMW 328i. We needed some auto service on our vehicle and called Rick Lopez. He immediately recommended we bring him the vehicle for service and took control of the situation, never with an accusatory or judgmental tone and without protest. Everyone there is very polite and willing to assist the client. We want to sincerely thank you and recommend you continue to hire wonderful people like Mr. Rick Lopez and Mr. Juan C. Rubio, who greatly facilitated this process for us. We were provided a car until everything was done, which was also a very nice gesture. Thanks so much and God bless. More

On 6/19/10, I went in for a scheduled service visit and Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez provided me with a vehicle so that I wouldn't have to stay at the dealership for hours. This dealership makes the process worry free. More

Jack was very friendly, courteous and very helpful and full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likel full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likely recommend Tischer BMW of Silver Spring to everyone. More

On Saturday, May 1st, my wife and I had the misfortune of experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling an unexpected service call with Tischer BMW. Once we arrived at the dealership we met Joe Diss. Not only did Joe display technical savvy, his professional and empathy demeanor made this unfortunate situation less stressful. Joe and the technicians repaired our vehicle in minimum time and we on our way for along weekend. This was the most professional auto service we have received since moving to the area 3 years ago. Tischer BMW will definitely have our continued business. Chris & Nan More

I would recommend Tischer BMW to anyone looking for high quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of the highest quality from Larry Sevrin in management,Brian Cunningham in sales, Joanna McCarthy in Business Management and lastly to the servive department. If you are interested in a BMW, Porche or Audi, Tischer needs to be your first stop. More

My wife and I were casually shopping for a pre owned, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, 2007, certified, 328i 6 speed convertible. We found a creampuff at Tisher. During the test drive, we heard a squeek coming from the roof area. Manny, our salesman, was all over it. He took 3 test drives with us that evening and acknowledged that there indeed was a flaw and that he would get the problem resolved the next day. This is exactly what happened. Manny told us he drove it himself; twice, to make absolutely sure it was fixed before we returned to the dealer. He explained exactly what the root cause was and how it was repaired (broken clip in the roof mechanism). We were impressed with the quick diagnosis and quick turnaround. This factored into our decision to purchase the vehicle. The general manager, Rick, was very informative about BMW sales and service. He also created a "no pressure" atmosphere as we negotiated on the price. My wife and I were very happy with the deal we struck with Rick and Manny. This is my first BMW - I am hopeful that my up coming years experience with this car will live up to the reputation that both Manny and Rick proclaimed about BMW quality and Tisher service. RSK & LAK Columbia, Md. More