BMW of Silver Spring - Service Center

Everyone was great, courteous, very efficient and professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Craw professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Crawford' did a great job. I feel like I 'lucked' out by taking my BMW to this Silver Spring BMW. New to the area and missed my old dealership in South Florida.. who are also, excellent. Very pleased with my service and the way I was treated. More

You have a very good Service Consultant in Michael Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it was brand new and know to wait for the indicator. When I called, I could tell that the Service Department was jumping, usually on Saturday’s. The lady whom answered the phone quickly, told me all Advisors / Consultants were help other customers. She preceeded to take down my name and number. Approximately around 3:05pm, Mr. Crawford called me, gave me some pricing, and invited me to BMW of Silver Spring to have my brakes checked. At this time, I pulled up your website to see who I was on the other end of the phone. Mr. Crawford did not have to call especially when I notice your Service Department was closed. He spent more than 15 minutes on the phone with me and I did not feel rushed or hurried off the phone. I have been a loyal customer of Passport BMW, but their Service is horrible. I have been waiting three days to receive a phone call from Passport to collect the same information that Mr. Crawford provided me within a few minutes. I am sold on BMW of Silver Spring / Tischer BMW after my encounter with Mr. Crawford and after reading the nice things other customers have said here on Dealer Rater. New Service Customer, L. Spiegel More

I've been to many BMW service centers in DC and other major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, profess major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, professional, and kept me updated. I brought my car in a few days before a major snow and ice storm and Brian granted my request to keep the car inside during the storm, which i was very appreciative of. The car was well cared for and everything was explained about the repairs to my satisfaction. a job well done by Brian Smith and everyone at this BMW service center. Thanks. Brett Moskowitz More

I noticed a pervasive culture of courteous, honest and efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a deal efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a dealer to have the car properly checked and serviced. For good reason, from all kinds of experiences I have had with other dealers of various other brands I have owned. When I first called Tischer BMW of Silver Spring to set up a service appointment the service department was busy in the aftermath of a snow storm so the receptionist courteously took my name and number (I should have taken her name to give her credit for being a worthy first point of contact). Jack Barber, Service Advisor, immediately called me back. Mr. Barber was responsive, forthright and extremely helpful. In addition to getting my car serviced, I unknowingly asked to buy a spare tire because I did not find one in my trunk. Mr. Barber plainly told me that I did not need one as my BMW instead comes with computerized flat tire sensor and repair. He could have sold me a tire, rim and wheel (which I don't need) for hundreds of dollars. Also he answered all my questions and did not once even try to pressure me to use their dealership. From the get go I was attracted to the quality of communication at every level. Excellent and clear English and professional vocabulary. This is one place where the dealer actually encourages you to WAIT for them to diagnose and fix your car, unlike other dealers who routinely promise to call you at work or whereever and then surprise you with an urgent list of repairs! Tischer's waiting room has a nice TV and wi-fi so I managed to get some work done on my iPad while waiting. Not to mention fresh tea and coffee brewing right in front of you. The findings on my car was discussed with me, and once I authorized repair, they finished and delivered my car on time as promised. I am one very happy customer and thanks to the efforts of this fine service expert, Jack Barber, and of course the superb mechanics and staff at Tischer BMW. Thanks to Tischer BMW for attracting and retaining the best staff. More

Kristina this service rep. has ben helping me with my Kristina this service rep. has ben helping me with my last two BMW X5's. she is the main reason that in March of 2011 i am buying my 3rd BMW from Ti Kristina this service rep. has ben helping me with my last two BMW X5's. she is the main reason that in March of 2011 i am buying my 3rd BMW from Tischer. I purchased my first BMW in 2005 from Russell BMW. Ticsher is HEAD and SHOULDERS above that dealership, and the only reason I continue to purchase BMW over other luxury cars. Kristina and the entire staff is there to make purchases and service the best possible experience. I have recomended two friends that have purchased from this dealership and will continue to do so. Larry Severn keep up the GOOD work, and much sucsess for the future for your well deserved and needed face lift on your new store front. Warm Regards Phil Marcheso More

KRISTINA IS THE BEST!! Whenever you are down because KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have bee KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have been working with her for over 5 years and she is always friendly, kind and caring. I live in Baltimore City and I still take my BMW to Silver Spring because I know Kristina will take care of me better than anyone else. More

Took my car for repairs about six months ago,cylinder coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecuti coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecutive days, left messages and NOBODY has called me back. Spoke with two different service reps, same answer, you will have to talk to your service rep. since it is a warranty issue, they promised to get him to call me back, he never has. Second experience, had a problem with the glass on the driver door getting stucked when it goes down. Took it to Tischer was told there is a clip that needs to be replaced, payed close to $400.00 for parts and service. The same evening I picked up my car, I had the same problem, went to Tischer the next day,under heavy rains with the driver window wide open. I was told it was the same clip, and I had to pay for the same part and services all over again, another close to $400.00 Horrible experience More

Mr Rubio was very professional, understanding and responsive to my loaner needs. He is indeed a man of his word. Its experiences such as this that will keep me passing other BMW service centers and responsive to my loaner needs. He is indeed a man of his word. Its experiences such as this that will keep me passing other BMW service centers and travelling the extra distance for great and professional service. More

The employees at Tischer BMW are absolutely wonderful. I recently purchased a BMW and the Store manager Rick was extremely nice and helpful. He addressed all our concerns and made sure we left with a smile recently purchased a BMW and the Store manager Rick was extremely nice and helpful. He addressed all our concerns and made sure we left with a smile on our faces with our brand new car. Today I took my car for service and Rick again greeted me with a smile and said hello. I couldn't believe he remember who I was considering the amount of customer he probably deals with on a day to day basis. One of the employees at the service desk, Juan Rubio also did a great job in getting me a loaner car and making sure I was familiar with all the car features. He was very friendly and I was impressed with his level of customer service. Overall, I can see the employees at Tischer BMW worked very hard and care about their customers. My husband and I are soo happy we joined the Tischer BMW family and I will be customers for life. If you have any questions, please free to contact me at 443-386-6421. Vanessa Pacheco More

The day before yesterday my Service Engine Soon warning lamp came on while driving the car. As soon as I got home, I called Tiscjer BMW to schedule an appointment and I was delighted to get an appointment lamp came on while driving the car. As soon as I got home, I called Tiscjer BMW to schedule an appointment and I was delighted to get an appointment for the next day. I have "babied" my 02/330XI since I bought it new at Tischer BMW in '01. It was a retirement gift to myself and truly my "dream car". After my car had been taken back and a scan run to determine the problem, Jack Barber, the Service specialist I always deal with, met me in the waiting lounge, and told me that there was a problem with the thermostat amd that it would cost over $600. He also told me that while he was inspecting my car, he noticed that both outer CV boots were split and explained what that meant. He recommended that I have that fixed while I was there and I told him to go ahead and fix it too. He noticed that I have an extended warranty that I purchased years ago and asked me if it was still in effect. I told him that I wasn't sure so he checked it for me and found that the warranty was still in effect. Due to Jack's professionalism and willingness to go that extra mile for his customers, I was able to save over $1000.00. He is such an asset to Tischer BMW. During the years that I have dealt with him, I have always found him to be friendly, up-beat, kind, trustworthy, and very professional. More