BMW of Silver Spring - Service Center

I encountered with Mr. Crawford was via a phone call. He spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems spoke to me as a human being not as a car guy (technical stuff). I was having problem with my ’91 735i. I installed a battery and was having problems with my alarm. He was very patient in listen to my concerns and truly felt empathy for my situation. He presented me with several options and/or tricks to try to solve my situation. Even though it was over the phone, I did not feel rushed or “brushed off.” He finally advised me to bring the car to the dealership. Once off the phone, I felt very confident that he knew what he was talking about as if he was standing next to my car. To sum this up, I have a very good experience from the time of inception to picking up my car the very same day. My experience with other dealership was not as pleasant and/or profession. More

I had a very irritating issue with my Bluetooth. I have visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my ca visited other BMW dealers (just moved to the DC area)and they never seem to take the time to help answer questions or set up all the goodies in my car. I stopped by Tischer unannounced at lunch time with somewhat of a chip on my shoulder. I truley expected to be pushed aside. Bryan, I believe he is the manager greeted me(WOW)he asked if I needed help. I told him I was having trouble with my bluetooth. He asked me for my keys and phone. He then said lets go, I will show you how to pair your phone. We spent a good 15 minutes in my car pairing the phone, setting up the navigation and radio stations. What makes this truley remarkable is no money exchanged hands. In a time when everyone asks what's in it for me, Bryan did not. I guess I found MY new BMW dealership. More

Tischer has gone above and beyond for me as a customer. I purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were purchased my vehicle more than two years ago and they continue to treat me valued customer. I recently had an auto accident and folks at Tischer were tremedous at making sure that I got to the right body shop, they actually took me there and also took me home. It feels great to know that they are still very concerned with keeping customers satisfied. More

While the service is great the helpfullness of the service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no service advisors is poor. My service advisor was helping one person and two other customers were waiting. I noticed there were two advisors with no customers that could have helped customers but neither of the available service advisors offered to help us. This is bad customer service. No matter who the customers assigned advisor is if another advisor is available/free customers should always be helped. This practice needs to be fixed. I received better service at other dealerships. More

I took my CPO 325xi for the annual service and there was confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was ab confusion on many levels. From both ends, and both parties somewhat responsible. I did have to talk a lot and be somewhat stubborn but Bryan was able to make the problem go away. Granted the blame is still looking for a home. But my car got serviced and hopefully I won't have to be back for a year. I bought a luxury car in order to receive luxury service, which I have gotten at the delearship where I purchased my vehicle. The bar was set high by my previous local dealership. I often told people that Tisher was the best around but often made you feel like a number and who really wants to be a number? But today after my 3rd visit I was a witness of the level of service that compares to the brand. I know they get a lot of volume at the Silver Spring dealership, and maybe my expectations are high. But, even though I got a little pushback today, I'm pleasently surprised that they listened to me and did something about it. More

I want to thank Tischer BMW for their excellent personnel I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work wi I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work with an agency where the entire personnel work as one team to ensure the satisfaction of their clients. Since 2008, we have had a lease for a 2008 BMW 328i. We needed some auto service on our vehicle and called Rick Lopez. He immediately recommended we bring him the vehicle for service and took control of the situation, never with an accusatory or judgmental tone and without protest. Everyone there is very polite and willing to assist the client. We want to sincerely thank you and recommend you continue to hire wonderful people like Mr. Rick Lopez and Mr. Juan C. Rubio, who greatly facilitated this process for us. We were provided a car until everything was done, which was also a very nice gesture. Thanks so much and God bless. More

On 6/19/10, I went in for a scheduled service visit and Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez Kevin Hull explained the particulars of the work that would be done to my vehicle. He was patient and informative. A true professional. Rick Lopez provided me with a vehicle so that I wouldn't have to stay at the dealership for hours. This dealership makes the process worry free. More

Jack was very friendly, courteous and very helpful and full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likel full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likely recommend Tischer BMW of Silver Spring to everyone. More

On Saturday, May 1st, my wife and I had the misfortune of experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling experiencing vehicle trouble on I-295 while driving my 2004 Z4 on our way to the Shenandoah Valley. While my wife was calling AAA, I was scheduling an unexpected service call with Tischer BMW. Once we arrived at the dealership we met Joe Diss. Not only did Joe display technical savvy, his professional and empathy demeanor made this unfortunate situation less stressful. Joe and the technicians repaired our vehicle in minimum time and we on our way for along weekend. This was the most professional auto service we have received since moving to the area 3 years ago. Tischer BMW will definitely have our continued business. Chris & Nan More

I would recommend Tischer BMW to anyone looking for high quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of quality at reasonable prices. All persons are responsive to my needs and courteous before. during and after the sales process. The dealership is of the highest quality from Larry Sevrin in management,Brian Cunningham in sales, Joanna McCarthy in Business Management and lastly to the servive department. If you are interested in a BMW, Porche or Audi, Tischer needs to be your first stop. More