BMW of Silver Spring - Service Center

I've been to many BMW service centers in DC and other major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, profess major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, professional, and kept me updated. I brought my car in a few days before a major snow and ice storm and Brian granted my request to keep the car inside during the storm, which i was very appreciative of. The car was well cared for and everything was explained about the repairs to my satisfaction. a job well done by Brian Smith and everyone at this BMW service center. Thanks. Brett Moskowitz More

I noticed a pervasive culture of courteous, honest and efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a deal efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a dealer to have the car properly checked and serviced. For good reason, from all kinds of experiences I have had with other dealers of various other brands I have owned. When I first called Tischer BMW of Silver Spring to set up a service appointment the service department was busy in the aftermath of a snow storm so the receptionist courteously took my name and number (I should have taken her name to give her credit for being a worthy first point of contact). Jack Barber, Service Advisor, immediately called me back. Mr. Barber was responsive, forthright and extremely helpful. In addition to getting my car serviced, I unknowingly asked to buy a spare tire because I did not find one in my trunk. Mr. Barber plainly told me that I did not need one as my BMW instead comes with computerized flat tire sensor and repair. He could have sold me a tire, rim and wheel (which I don't need) for hundreds of dollars. Also he answered all my questions and did not once even try to pressure me to use their dealership. From the get go I was attracted to the quality of communication at every level. Excellent and clear English and professional vocabulary. This is one place where the dealer actually encourages you to WAIT for them to diagnose and fix your car, unlike other dealers who routinely promise to call you at work or whereever and then surprise you with an urgent list of repairs! Tischer's waiting room has a nice TV and wi-fi so I managed to get some work done on my iPad while waiting. Not to mention fresh tea and coffee brewing right in front of you. The findings on my car was discussed with me, and once I authorized repair, they finished and delivered my car on time as promised. I am one very happy customer and thanks to the efforts of this fine service expert, Jack Barber, and of course the superb mechanics and staff at Tischer BMW. Thanks to Tischer BMW for attracting and retaining the best staff. More

Kristina this service rep. has ben helping me with my Kristina this service rep. has ben helping me with my last two BMW X5's. she is the main reason that in March of 2011 i am buying my 3rd BMW from Ti Kristina this service rep. has ben helping me with my last two BMW X5's. she is the main reason that in March of 2011 i am buying my 3rd BMW from Tischer. I purchased my first BMW in 2005 from Russell BMW. Ticsher is HEAD and SHOULDERS above that dealership, and the only reason I continue to purchase BMW over other luxury cars. Kristina and the entire staff is there to make purchases and service the best possible experience. I have recomended two friends that have purchased from this dealership and will continue to do so. Larry Severn keep up the GOOD work, and much sucsess for the future for your well deserved and needed face lift on your new store front. Warm Regards Phil Marcheso More

KRISTINA IS THE BEST!! Whenever you are down because KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have bee KRISTINA IS THE BEST!! Whenever you are down because your car is not cooperating, you can depend on Kristina, she will take care of you. I have been working with her for over 5 years and she is always friendly, kind and caring. I live in Baltimore City and I still take my BMW to Silver Spring because I know Kristina will take care of me better than anyone else. More

Took my car for repairs about six months ago,cylinder coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecuti coils were replaced, and three days ago 12/13/2010, had a breakdown, same problem was diagnosed. Have called Tischer Service desk for three consecutive days, left messages and NOBODY has called me back. Spoke with two different service reps, same answer, you will have to talk to your service rep. since it is a warranty issue, they promised to get him to call me back, he never has. Second experience, had a problem with the glass on the driver door getting stucked when it goes down. Took it to Tischer was told there is a clip that needs to be replaced, payed close to $400.00 for parts and service. The same evening I picked up my car, I had the same problem, went to Tischer the next day,under heavy rains with the driver window wide open. I was told it was the same clip, and I had to pay for the same part and services all over again, another close to $400.00 Horrible experience More

Mr Rubio was very professional, understanding and responsive to my loaner needs. He is indeed a man of his word. Its experiences such as this that will keep me passing other BMW service centers and responsive to my loaner needs. He is indeed a man of his word. Its experiences such as this that will keep me passing other BMW service centers and travelling the extra distance for great and professional service. More

The employees at Tischer BMW are absolutely wonderful. I recently purchased a BMW and the Store manager Rick was extremely nice and helpful. He addressed all our concerns and made sure we left with a smile recently purchased a BMW and the Store manager Rick was extremely nice and helpful. He addressed all our concerns and made sure we left with a smile on our faces with our brand new car. Today I took my car for service and Rick again greeted me with a smile and said hello. I couldn't believe he remember who I was considering the amount of customer he probably deals with on a day to day basis. One of the employees at the service desk, Juan Rubio also did a great job in getting me a loaner car and making sure I was familiar with all the car features. He was very friendly and I was impressed with his level of customer service. Overall, I can see the employees at Tischer BMW worked very hard and care about their customers. My husband and I are soo happy we joined the Tischer BMW family and I will be customers for life. If you have any questions, please free to contact me at 443-386-6421. Vanessa Pacheco More

The day before yesterday my Service Engine Soon warning lamp came on while driving the car. As soon as I got home, I called Tiscjer BMW to schedule an appointment and I was delighted to get an appointment lamp came on while driving the car. As soon as I got home, I called Tiscjer BMW to schedule an appointment and I was delighted to get an appointment for the next day. I have "babied" my 02/330XI since I bought it new at Tischer BMW in '01. It was a retirement gift to myself and truly my "dream car". After my car had been taken back and a scan run to determine the problem, Jack Barber, the Service specialist I always deal with, met me in the waiting lounge, and told me that there was a problem with the thermostat amd that it would cost over $600. He also told me that while he was inspecting my car, he noticed that both outer CV boots were split and explained what that meant. He recommended that I have that fixed while I was there and I told him to go ahead and fix it too. He noticed that I have an extended warranty that I purchased years ago and asked me if it was still in effect. I told him that I wasn't sure so he checked it for me and found that the warranty was still in effect. Due to Jack's professionalism and willingness to go that extra mile for his customers, I was able to save over $1000.00. He is such an asset to Tischer BMW. During the years that I have dealt with him, I have always found him to be friendly, up-beat, kind, trustworthy, and very professional. More

Upon reaching the Service Department door, I was greeted by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the expe by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the experience very pleasurable as if it was my very first time. I will explain. He greeted me, walked me to the cashier, he verified my name, and got my paperwork ready for the cashier (note: cashier was helping another customer at the time). Next, he informed me that my car would be coming up, shortly. After finishing up paperwork with cashier, I waited in my usual spot to pick up my car. To my surprise, the garage door open and my car was coming through the door. The same gentleman who greeted me was behind the wheel. After pulling through the Service Lane, he got out and removed all the protective devices to keep my vehicle clean. He explained that my Tire Pressure light was on. He further explained that due to the colder weather that morning, it would have been enough to trigger it. He said, “I brought your vehicle into the shop to check tire pressure in all the tires and reset the system.” I gathered from his in depth knowledge, that he was Paul’s replacement? I have dealt with Paul on prior visits. Paul was one of the Shop Foreman’s and very good at quality control. So, I asked him, “Are you Paul’s replacement?” He said, “No, but I use to be a Technical Instructor for BMW.” I ask this gentleman his name. He said, “Mike Crawford.” It was a tremendous pleasure to deal with someone who has genuine concern and had first hand working knowledge of my car. BMW of Silver Spring aka Tischer BMW, you have an asset in Mr. Crawford. Plus, I have been coming to this dealership for a very long time. I am happy to see and experience such a high level of service, professionalism, and honesty is back. Mr. Crawford keep up the good work, you have made me a believer, once again. Finally, I drove away feeling good that there are still people in the Automotive Industry that care about me as a customer and not by the amount of money spent. From a 'Renewed' Loyal Customer FYI: I feel very confident in recommending Tischer BMW to my clients and business associates. More

I drive a 2006 530xi sedan. I had a flat tire warning last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was servi last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was serviced by Jack Barber. He checked the pressure in all 4 tires and noted it was low on the right passenger side and would check the tire for damage. He came back in like 5 minutes and said everything was fine and it was just the weather and TPMS was acting up. I was skeptical if he could take a look at the tire that quickly. After he gave me the keys and said I was all set, I noticed he did not reset the i-drive. It was still showing the FTM screen and he had not bothered to set the tire pressure. I was not happy with the service, but assumed it was poor as it’s complementary. I got the flat tire warning again on Friday (9/24). I did not notice a visible loss in pressure even after a few hours. I did not visit the dealership given the poor service just a few days back. I set the tire pressure in the FTM menu. Flat warning came ON again on Sunday night and this time there was a visible loss in pressure on the right passenger tire. I put the spare and went back to the dealership Monday morning (9/27). I was serviced by Kevin Hull. He said there was a nail on the right passenger side and the tire had to be replaced. I was told nail was in the tire for a while as its head was smoothed out and in level with the tire. Had they done their job right, they should have found the nail on my first visit. It has been a very stressful week, with flat tire warning coming on 3 times and unable to understand if the sensor had gone bad or if there was an issue with the tires. I had to pull over and wait every time and drive with a very uneasy feeling all week. They also misplaced the valve stem cover yesterday and claimed that it was never there to start with !! I put the spare tire just this morning and I know the valve stem cap was there on the full size tire. I was “advised” they are sold in packs of 4 and I could buy a pack at the parts department or “should check on the bikes of the kids in the neighborhood as they really like bmw valve stem caps”. They are reckless and completely irresponsible. I will not visit this dealership again and not recommend it either. More