BMW of Silver Spring - Service Center

I recently (March 2011) took my 2003 BMW 745 Li (which was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spri was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spring for about a year and had spent over $6,000 in repairs, the most I have spent on the car since purchasing it in 2006 with less than 30,000 miles on the car. Also, I took my car in for regular maintenance at certified BMW dealers from the time I purchased the car in 2006. I was advised by the service rep that there was a "significant" oil leak from the top of the engine and that, along with other minor repairs, the cost would be over $4,000. After negotiating with the service rep about the cost, I ultimately paid $3,800 in repair costs. Within a week of the repairs, on March 26, 2011, I received the following message on the dash, "Engine oil at minimum level!" Add oil as soon as possible, refer to Owner's Manual." I put oil in the engine and immediately called Tischer BMW of Silver Spring's service department. I was advised that they would arrange to pick up the car and bring me a loaner. Well, after weeks passing (I am often out of the country on business and couldn't stay on top of this matter at the time) without hearing back from the dealership, I finally arranged for the dealership to have someone pick up the car on the 13 of May, 2011. I again didn't hear from the dealership on the May 13, 2011 and had to again call to arrange for the pick up. I was out of the country from May 18 - 24 and therefore arranged for the car to finally be picked up on May 25, which did happen. After the service department analyzed the car, I was advised that in addition to the "significant" oil leak from the top of the engine that was supposedly repaired in March 2011, there were two additional oil leaks at the bottom of the engine that was not discovered by the service department back in March and still required repair. I was also advised that the cost for labor and parts would be $2200. Well, I had advised the service representative that there was an oil leak in March. I was advised that the oil leak was repaired. I paid for the repair that the dealership's service department advised me they had repaired only to, less than a week later, discover that I still had an oil leak. And, when I advised the service department of the same oil leak that was not previously repaired as they stated, I was told that I must pay an additional $2200 to fix the same oil leak! This is unacceptable. I have spoken with the service representative, the General Manager and a representative at BMW of America, to no avail. I am totally unsatisfied. More

I enjoyed the experienced and the complimentary BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and a BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and appreciated; better than I have felt a year ago. I bring my car in for service and I have to say this was the BEST & FASTEST turn around in service I have ever felt. I also want to say THANK YOU to the COMPLIMENTARY CLEAN BMW I received...TWO Thumbs Up to Mr. Rubio for that. I am actually in the market of purchasing a "USED BMW 2011" version and trust me...I will be looking at Tisher BMW to see if their sales staff are as good and welcoming as the service staff. Jason P. Odenton, MD More

Follow up on Glove box 2011 Convertible- contacted the service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on th service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on this job. Glove box must be changed/?faulty, I was informed- met with Ron, Roberto and shop forman. Few days later received a call from Ron that Glove box has arrived, scheduled the appointment and glove box was changed. Swift action. Ron kept me informed in every corner and stayed beyond his job hours to deliver the car to me. On many pickup/drop offs that I had, I also worked with Jack very knowledgeable guy and Jaun the loaner car manager. They all (including Roberto)worked hard to process pick up/drop offs quick and easy as I had to rush to work. Ron is a great gentleman with fantastic customer service, serious about the job and in my case he made all the efforts to ensure optimum result- I am sure he will do for every costumer. His professionalism brought me back. Glovebox is working fine for now! Unusual problem for this sophisticated machine! On a different note, I got to drive different BMWs (loaner cars) in this journey; I tell you that, nothing beats the Topless! More

We bought our 2006 X-5 from Rick in 12/2008. In 3/2011, the CD player (newly installed when we bought the car) broke. The cost of a new one was over $1000. We called Rick & he sent us a CD player next da the CD player (newly installed when we bought the car) broke. The cost of a new one was over $1000. We called Rick & he sent us a CD player next day for just the cost of shipping! It's now installed and works great. Rick's a pleasure to deal with, and we'd definitely use this dealer again! More

Everyone was great, courteous, very efficient and professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Craw professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Crawford' did a great job. I feel like I 'lucked' out by taking my BMW to this Silver Spring BMW. New to the area and missed my old dealership in South Florida.. who are also, excellent. Very pleased with my service and the way I was treated. More

You have a very good Service Consultant in Michael Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it was brand new and know to wait for the indicator. When I called, I could tell that the Service Department was jumping, usually on Saturday’s. The lady whom answered the phone quickly, told me all Advisors / Consultants were help other customers. She preceeded to take down my name and number. Approximately around 3:05pm, Mr. Crawford called me, gave me some pricing, and invited me to BMW of Silver Spring to have my brakes checked. At this time, I pulled up your website to see who I was on the other end of the phone. Mr. Crawford did not have to call especially when I notice your Service Department was closed. He spent more than 15 minutes on the phone with me and I did not feel rushed or hurried off the phone. I have been a loyal customer of Passport BMW, but their Service is horrible. I have been waiting three days to receive a phone call from Passport to collect the same information that Mr. Crawford provided me within a few minutes. I am sold on BMW of Silver Spring / Tischer BMW after my encounter with Mr. Crawford and after reading the nice things other customers have said here on Dealer Rater. New Service Customer, L. Spiegel More

I've been to many BMW service centers in DC and other major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, profess major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, professional, and kept me updated. I brought my car in a few days before a major snow and ice storm and Brian granted my request to keep the car inside during the storm, which i was very appreciative of. The car was well cared for and everything was explained about the repairs to my satisfaction. a job well done by Brian Smith and everyone at this BMW service center. Thanks. Brett Moskowitz More

I noticed a pervasive culture of courteous, honest and efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a deal efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a dealer to have the car properly checked and serviced. For good reason, from all kinds of experiences I have had with other dealers of various other brands I have owned. When I first called Tischer BMW of Silver Spring to set up a service appointment the service department was busy in the aftermath of a snow storm so the receptionist courteously took my name and number (I should have taken her name to give her credit for being a worthy first point of contact). Jack Barber, Service Advisor, immediately called me back. Mr. Barber was responsive, forthright and extremely helpful. In addition to getting my car serviced, I unknowingly asked to buy a spare tire because I did not find one in my trunk. Mr. Barber plainly told me that I did not need one as my BMW instead comes with computerized flat tire sensor and repair. He could have sold me a tire, rim and wheel (which I don't need) for hundreds of dollars. Also he answered all my questions and did not once even try to pressure me to use their dealership. From the get go I was attracted to the quality of communication at every level. Excellent and clear English and professional vocabulary. This is one place where the dealer actually encourages you to WAIT for them to diagnose and fix your car, unlike other dealers who routinely promise to call you at work or whereever and then surprise you with an urgent list of repairs! Tischer's waiting room has a nice TV and wi-fi so I managed to get some work done on my iPad while waiting. Not to mention fresh tea and coffee brewing right in front of you. The findings on my car was discussed with me, and once I authorized repair, they finished and delivered my car on time as promised. I am one very happy customer and thanks to the efforts of this fine service expert, Jack Barber, and of course the superb mechanics and staff at Tischer BMW. Thanks to Tischer BMW for attracting and retaining the best staff. More