BMW of Silver Spring - Service Center

I bought a CPO'd X5 from BMW of Silver Spring last August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) to get it checked out. At first, the technician couldn't even replicate the noise so I had to take the technician for a drive so he could hear the noise. Then they told me it would take a few more hours to diagnose (I had already been waiting for 3 hours). After the few hours, I was told that they would need the car until tomorrow and that they were going to put me in a rental car. I was later called to come pickup my car at 9AM the next day but when I headed towards the dealership in the morning, I got a text telling me that the car was not ready. I was sitting in traffic for 45 minutes at this point and could not turnback so I ended up going to the dealership and waiting. After waiting two hours, I was told that the rear right shock needed to be replaced and it would cost $1600 just for parts and they recommend changing both shocks at the same time. I was also told that the repair would not be covered under warranty and I would have to pay for it out of pocket. More importantly, I was told that the noise still may not be gone but changing the shocks (a $3500-$4000 expense) would be the first thing to do. I was amazed and decided to take the truck back to BMW of Silver Spring the next day. I spoke to Mike Maloney, the used car sales manager, who told me to bring the car in right away so they could look at it. Once I got to the dealership, I was greeted by the service manager who already knew everything about the situation. He introduced me to Kevin Hull (Red team service advisor) who took the car in right away. After waiting only 30 minutes, Kevin told me that the shocks do need to be replaced and that they would get it done under warranty. Kevin explained the process of ordering and installing the shocks and assured me that everything will be taken care of. I was surprised that it took BMW of Silver Spring 30 minutes to diagnose and find a solution for the problem, while it took BMW of Fairfax 8 hours to diagnose the problem and offer me a $4000 out-of-pocket solution. The guys at BMW of Silver Spring are very customer-oriented and believe in service leads to repeat business. I was also greeted by Larry (the general manager) when I got to the dealership. If you want to be treated like a valued customer, go to BMW of Silver Spring. More

I consider that in all the years that I have owned a car and had it serviced that this was the first time that I experienced the Service person actually servicing my car because he evaluated what needed to and had it serviced that this was the first time that I experienced the Service person actually servicing my car because he evaluated what needed to be done and he fixed it right there on the spot - saved me time and money! Mr. Barber was so caring when I told him that my windshield washer was not working. He checked it out and went to back to see if the part was available. I paid for the part and he installled and double-checked to make sure that both wipers were working properly. That is what SERVICE is all about. More

I recently (March 2011) took my 2003 BMW 745 Li (which was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spri was a certified pre-owned vehicle) in for service due to a noticeable oil leak. At this time, I had been taking my car to Tischer BMW of Silver Spring for about a year and had spent over $6,000 in repairs, the most I have spent on the car since purchasing it in 2006 with less than 30,000 miles on the car. Also, I took my car in for regular maintenance at certified BMW dealers from the time I purchased the car in 2006. I was advised by the service rep that there was a "significant" oil leak from the top of the engine and that, along with other minor repairs, the cost would be over $4,000. After negotiating with the service rep about the cost, I ultimately paid $3,800 in repair costs. Within a week of the repairs, on March 26, 2011, I received the following message on the dash, "Engine oil at minimum level!" Add oil as soon as possible, refer to Owner's Manual." I put oil in the engine and immediately called Tischer BMW of Silver Spring's service department. I was advised that they would arrange to pick up the car and bring me a loaner. Well, after weeks passing (I am often out of the country on business and couldn't stay on top of this matter at the time) without hearing back from the dealership, I finally arranged for the dealership to have someone pick up the car on the 13 of May, 2011. I again didn't hear from the dealership on the May 13, 2011 and had to again call to arrange for the pick up. I was out of the country from May 18 - 24 and therefore arranged for the car to finally be picked up on May 25, which did happen. After the service department analyzed the car, I was advised that in addition to the "significant" oil leak from the top of the engine that was supposedly repaired in March 2011, there were two additional oil leaks at the bottom of the engine that was not discovered by the service department back in March and still required repair. I was also advised that the cost for labor and parts would be $2200. Well, I had advised the service representative that there was an oil leak in March. I was advised that the oil leak was repaired. I paid for the repair that the dealership's service department advised me they had repaired only to, less than a week later, discover that I still had an oil leak. And, when I advised the service department of the same oil leak that was not previously repaired as they stated, I was told that I must pay an additional $2200 to fix the same oil leak! This is unacceptable. I have spoken with the service representative, the General Manager and a representative at BMW of America, to no avail. I am totally unsatisfied. More

I enjoyed the experienced and the complimentary BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and a BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and appreciated; better than I have felt a year ago. I bring my car in for service and I have to say this was the BEST & FASTEST turn around in service I have ever felt. I also want to say THANK YOU to the COMPLIMENTARY CLEAN BMW I received...TWO Thumbs Up to Mr. Rubio for that. I am actually in the market of purchasing a "USED BMW 2011" version and trust me...I will be looking at Tisher BMW to see if their sales staff are as good and welcoming as the service staff. Jason P. Odenton, MD More

Follow up on Glove box 2011 Convertible- contacted the service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on th service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on this job. Glove box must be changed/?faulty, I was informed- met with Ron, Roberto and shop forman. Few days later received a call from Ron that Glove box has arrived, scheduled the appointment and glove box was changed. Swift action. Ron kept me informed in every corner and stayed beyond his job hours to deliver the car to me. On many pickup/drop offs that I had, I also worked with Jack very knowledgeable guy and Jaun the loaner car manager. They all (including Roberto)worked hard to process pick up/drop offs quick and easy as I had to rush to work. Ron is a great gentleman with fantastic customer service, serious about the job and in my case he made all the efforts to ensure optimum result- I am sure he will do for every costumer. His professionalism brought me back. Glovebox is working fine for now! Unusual problem for this sophisticated machine! On a different note, I got to drive different BMWs (loaner cars) in this journey; I tell you that, nothing beats the Topless! More

We bought our 2006 X-5 from Rick in 12/2008. In 3/2011, the CD player (newly installed when we bought the car) broke. The cost of a new one was over $1000. We called Rick & he sent us a CD player next da the CD player (newly installed when we bought the car) broke. The cost of a new one was over $1000. We called Rick & he sent us a CD player next day for just the cost of shipping! It's now installed and works great. Rick's a pleasure to deal with, and we'd definitely use this dealer again! More

Everyone was great, courteous, very efficient and professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Craw professional. Work was done in a timely manner. Drove in on a busy Saturday morning and was impressed by how smoothly the staff worked. 'Michael Crawford' did a great job. I feel like I 'lucked' out by taking my BMW to this Silver Spring BMW. New to the area and missed my old dealership in South Florida.. who are also, excellent. Very pleased with my service and the way I was treated. More

You have a very good Service Consultant in Michael Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it Crawford. I called in to shop price on a brake service due to another dealer telling my brakes were paper thin. I have owned this vehicle since it was brand new and know to wait for the indicator. When I called, I could tell that the Service Department was jumping, usually on Saturday’s. The lady whom answered the phone quickly, told me all Advisors / Consultants were help other customers. She preceeded to take down my name and number. Approximately around 3:05pm, Mr. Crawford called me, gave me some pricing, and invited me to BMW of Silver Spring to have my brakes checked. At this time, I pulled up your website to see who I was on the other end of the phone. Mr. Crawford did not have to call especially when I notice your Service Department was closed. He spent more than 15 minutes on the phone with me and I did not feel rushed or hurried off the phone. I have been a loyal customer of Passport BMW, but their Service is horrible. I have been waiting three days to receive a phone call from Passport to collect the same information that Mr. Crawford provided me within a few minutes. I am sold on BMW of Silver Spring / Tischer BMW after my encounter with Mr. Crawford and after reading the nice things other customers have said here on Dealer Rater. New Service Customer, L. Spiegel More