BMW of Silver Spring - Service Center

Excellent speedy service as always. Thomas is a great and knowledgeable advisor. 2011 Convertible had stone chip- On Saturday tight schedule Thomas brought me in to look at it and go through the process for knowledgeable advisor. 2011 Convertible had stone chip- On Saturday tight schedule Thomas brought me in to look at it and go through the process for insurance claim- beyond repair, windshield replacement needed!! Now, my insurance doesn’t pay for OEM glass (original BMW windshield) which I didn’t know about! …and directed me to have repair at local glass centers! Thomas worked with me to talk with insurance and sorted all out! He made sure that parts are present in the facility, quickly scheduled the replacement around my work timetable- Dropped the car in AM received the courtesy call in the afternoon that vehicle is ready for pick up! This is Friday before the long weekend! Swift service, no surprises! Well done. Talk to Thomas Grant if you need things done hassle free. More

To Whom It May Concern: Once again Jacob Raykhel has To Whom It May Concern: Once again Jacob Raykhel has proven to me why I make the 210 mile round trip to visit BMW of Silver Spring. I needed servi To Whom It May Concern: Once again Jacob Raykhel has proven to me why I make the 210 mile round trip to visit BMW of Silver Spring. I needed service on my 328i Sedan and I needed the service to be performed on a Saturday due to a heavy work week and the distance involved with getting to and from the dealership. I called Jacob on a Thursday afternoon and let him know what I needed and Jacob had Joe Diss from one of the fine Service Teams call me. The turnaround on this call-back was immediate. I was really impressed; however, I was more impressed with Joe's interest in my appointment, his professionalism, and his desire to get me in and out, happy, as soon as he could. I have never had a service experience like that. Again, this is why I chose BMW of Silver Spring and why I will remain a customer forever. Jacob, as he did when I met him for the first time to buy my car, met me in the lobby, offered me refreshments, and asked about my family. This always makes me feel good and I enjoy the conversation with Jacob. While my vehicle was being serviced Jacob constantly checked on my comfort always asking if he could get me anything and offering a status on my vehicle. Jacob and Joe worked it out so I could get the service I needed while I waited so I wouldn't have to face the drive back to the dealership later...this was really nice! So, why did I give BMW of Silver Spring a "Great" rating? The answer is simple. Jacob Raykhel and Joe Diss. If in my everyday endeavors I could work with people as nice, professional, and as caring as these two gentlemen, I would have a great day every day. Thanks again for your loyal, efficient, and thoughtful service. Sincerely, Anthony W. Burgess More

I absolutley LOVE my BMW Silver Spring service team. Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagu Every one is extremely professional, friendly and team oriented. I love the fact that not only my service respresentative knows me, but his colleagues as well. When Joe can't get to me, I love the fact that his colleagues step right in and get me going. It's a well oiled machine and I love it! Thanks BMW Silver Spring for making my experience with you AWESOME each and every time I come in. More

Jack, thank you for the very through handling of my Jack, thank you for the very through handling of my yearly service. Your in depth knowledge is reassuring and quickly explained. It is always a Jack, thank you for the very through handling of my yearly service. Your in depth knowledge is reassuring and quickly explained. It is always a pleasure dealing with you. barbara strohman 2005 X3 BMW More

I use this dealer because I am very pleased with Jack Barber, the service writer. He is knowledgeable and very technically competent. He figures out the problems quickly and accurately and keeps me well Barber, the service writer. He is knowledgeable and very technically competent. He figures out the problems quickly and accurately and keeps me well informed on the progress of the work being done to my car. There closer BMW dealers to me but I go out of my way to use Silver Spring BMW because of the good service and because Barber is so competent. More

Had a service appointment was running late got to BMW dealership and signed in waited for one hour and was not seen. Front door man kept checking in on me, apologizing for the wait but Jack Barber was st dealership and signed in waited for one hour and was not seen. Front door man kept checking in on me, apologizing for the wait but Jack Barber was still not available. Finally Jack came back and was told I has been waiting for and hour by the receptionist and the front door man and his replied was" I was 30 min late" so the wait was my fault. He had decided to got to lunch and leave me waiting even though he was notified that I had gotten there before his lunch break. He was very rude never apologized for the wait and I was seen by someone else. Unfortunate for this was my dealership of choice now I will go somewhere else. I have a high customer demand job and work 12 hour a day, and sometimes I have had to miss or end my lunch early due to a customer needing assistance this is part of being in a service job! More

As always, excellent service!! I cannot say enough how great this place is. Since I bought my car there a year ago I have only had excellent things to say about the people at this dealership. I had to bri great this place is. Since I bought my car there a year ago I have only had excellent things to say about the people at this dealership. I had to bring my car twice this summer due to 2 flat tires (thankfully they had recommended to get road hazard when I bought my car), 2 weeks apart. First, every time I need it Rick is kind enough to bring me a loaner and pick up my car right at my door in VA to have it serviced at the dealership. It saves me a huge amount of time. I cannot thank him enough to do this. The customer service they provide is to no equal. Additional perk: my rim was slightly scratched and they had it smoothed/fixed at no additional cost to me last time. They genuinely are making all possible efforts to please you and have things work out for you, not something that can be said about a lot of dealership. More

Ok, needed another rear tow hook cover..... and asked about painting it....its a $11 part which you want to charge me $50 to paint (is that the nominal fee you cited on 5/23/11 response to me)...because, about painting it....its a $11 part which you want to charge me $50 to paint (is that the nominal fee you cited on 5/23/11 response to me)...because, "that's what they charged me" My doctor gets $35 from the health insurance company for an office visit and he spent 10 years in school..... how long are your body shop people in school to learn how to paint a 1" x 1.5 " piece of plastic? More

I bought a CPO'd X5 from BMW of Silver Spring last August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) to get it checked out. At first, the technician couldn't even replicate the noise so I had to take the technician for a drive so he could hear the noise. Then they told me it would take a few more hours to diagnose (I had already been waiting for 3 hours). After the few hours, I was told that they would need the car until tomorrow and that they were going to put me in a rental car. I was later called to come pickup my car at 9AM the next day but when I headed towards the dealership in the morning, I got a text telling me that the car was not ready. I was sitting in traffic for 45 minutes at this point and could not turnback so I ended up going to the dealership and waiting. After waiting two hours, I was told that the rear right shock needed to be replaced and it would cost $1600 just for parts and they recommend changing both shocks at the same time. I was also told that the repair would not be covered under warranty and I would have to pay for it out of pocket. More importantly, I was told that the noise still may not be gone but changing the shocks (a $3500-$4000 expense) would be the first thing to do. I was amazed and decided to take the truck back to BMW of Silver Spring the next day. I spoke to Mike Maloney, the used car sales manager, who told me to bring the car in right away so they could look at it. Once I got to the dealership, I was greeted by the service manager who already knew everything about the situation. He introduced me to Kevin Hull (Red team service advisor) who took the car in right away. After waiting only 30 minutes, Kevin told me that the shocks do need to be replaced and that they would get it done under warranty. Kevin explained the process of ordering and installing the shocks and assured me that everything will be taken care of. I was surprised that it took BMW of Silver Spring 30 minutes to diagnose and find a solution for the problem, while it took BMW of Fairfax 8 hours to diagnose the problem and offer me a $4000 out-of-pocket solution. The guys at BMW of Silver Spring are very customer-oriented and believe in service leads to repeat business. I was also greeted by Larry (the general manager) when I got to the dealership. If you want to be treated like a valued customer, go to BMW of Silver Spring. More

I consider that in all the years that I have owned a car and had it serviced that this was the first time that I experienced the Service person actually servicing my car because he evaluated what needed to and had it serviced that this was the first time that I experienced the Service person actually servicing my car because he evaluated what needed to be done and he fixed it right there on the spot - saved me time and money! Mr. Barber was so caring when I told him that my windshield washer was not working. He checked it out and went to back to see if the part was available. I paid for the part and he installled and double-checked to make sure that both wipers were working properly. That is what SERVICE is all about. More