BMW of Silver Spring - Service Center

My 2008 BMW 535 was misfiring, so I took it in for a visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injecto visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injectors, so both "banks" of three injectors were replaced. On my way home from the appointment, the problem was improved but it was still present. I took the car back the next morning and -- because the problem was not fully resoved -- Thomas prioritized my care to be looked at first. Ultimately a coil and plug were also bad, so they were also replaced. The car now runs as good as new. While admittedly I was somewhat disappointed that the problem wasn't resolved in one visit, ultimately Thomas and his team took care of the issue to my COMPLETE satisfaction. Thomas has been my advisor for 18 months and his service has been outstanding every step of the way. Regarding my satisfaction with price, the car is still under CPO warranty. So all of the work cost me just the $50 deductible. I have a strong feeling that my first major repair that's NOT under warranty will yield a lower satisfaction score on price (this is my first BMW; for years now I've been spoiled by highly reliable Japanese cars such as my 2002 Accord V6 with 210,000 miles and only one repair beyond basic maintenance -- an alternator). I highlyl recommend Thomas Grant at BMW of SIlver Spring! More

I would like to take the time to tell you about your outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not clos outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not close. So I panel and I call Mr Hull and told him what had happen. He told me he could call towing truck for me . and he would have a car for me. I was so happy that Kevin could assist me. at the time I needed help . Thanks!!!!! Valerie Austin More

After purchasing my BMW 550i from SS, I have nothing but great things to say about their service department. To say this I have to give credit to my service advisor Thomas. Whether it's a ding in the door, great things to say about their service department. To say this I have to give credit to my service advisor Thomas. Whether it's a ding in the door, a pot hole damaged rim, or a light scratch on the paint, Thomas always makes sure whatever is damaged is flawlessly repaired. I've had a badly damaged 464m rim from when I hit a pot hole. I didn't think it was repairable but Thomas took care of it. When I recieved my car back from the him, the rim looked newer then the other 3 rims on the car. I couldn't believe it! Even if I have to leave my car at the dealer he makes sure I have a comparable BMW vechicle to the one I drive. At the end of the day when I recieve my car, it's always washed and cleaner then when I left it with him. He's answers my calls in a timely manner, and he's always professional and approachable/friendly. In all, his level of service is outstanding and I wouldn't change my advisor for anyone else there. More

The car industry is a grimmy business and Tischer BMW is your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's prob your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's problem, don't be surprised if they blame it on you or condescendingly suggest that you don't know how to work the car. More

Jack has been my service adviser for 3 years now. He is Jack has been my service adviser for 3 years now. He is a wonderful gentleman and a great service advisor Listens to you and gives you the best advic Jack has been my service adviser for 3 years now. He is a wonderful gentleman and a great service advisor Listens to you and gives you the best advice. Never did I see him recommending something which is not required. I would recommend to anyone who wants their car serviced or diagnosed. He knows what he is talking. I am a guy who does intense research on parts n stuff but I trust him and take his word Of Course the cost of labor n parts are not in his hands, but he gives you a perfect picture of the car and its service. I will be moving 30 miles away but will surely come back to Tisher and see Jack for my car. More

I was able to get a Saturday appointment on fairly short notice, which was really nice. Thomas Grant was assigned to be my service advisor. He was very friendly, knowledgeable and thorough. I had origina notice, which was really nice. Thomas Grant was assigned to be my service advisor. He was very friendly, knowledgeable and thorough. I had originally decided to wait for my vehicle, which was getting an oil service and brake replacement, but Thomas offered me a loaner car when he realized that the service would take longer than expected. Because of his thoughtfulness, I was able to go home for a couple of hours rather than sit at the dealership waiting. He then called me well in advance of when the car was ready to let me know when I could come back. The car was finished and waiting for me when I arrived, and it was sparkling clean. What a nice service! When I checked my car in for service, I talked with Thomas about what it would cost to have a couple of small dents repaired. He recommended Dent Wizard and made sure I had the information to contact them. By the way, this dealership has been recently renovated and has a beautiful showroom and a lovely, comfortable waiting area for customers. As a plus, they now loan BMW cars, and I got to drive one of their sport untility vehicles instead of an Enterprise rental car, which is what they used to provide. More