BMW of Silver Spring - Service Center

Great experince I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the mo I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the most friendly person I ever met. I know he's tired and busy and dispite that he will treat you like you were he's brother. He's always accommodating with whatever needs you have. I love going to this facility - they know how to treat you! More

Consistent Outstanding Customer Service is a Rare Find! I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. Wh I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. While I have had the opportunity to service both cars at more convenient locations from time to time, I have elected to make the trip to Silver Spring. I make the trip because the culture across the board of this dealership from check in to check out (sales and service) is one of "consistently delighting" the customer. They always make me feel like I am the most important customer in the showroom and that is special. I have considered purchasing other cars I like, but because of the service I receive at BMW of Silver Spring, it makes me lean toward staying in a BMW. This organization is a very rare find! More

Mr Enrique Sanchez Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the excellent service Mr. Grant is the main reason why I choose this BMW dealer in the state of Maryland. More

One of The Best Service Advisor! I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you with what you need for your car. He always follow up on the status of your car and is very pleasant to talk to and make you feel at home as he takes pride in his job. More

Excellent service and customer relationship as always Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service per Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service performance, customer relations and overall satisfaction with the entire service experience. Thomas Grant is as good as it gets. Highly recommended! More

We asked for a close inspection of the vehicle while it was in for service because we were at the end of our warranty due to mileage. The vehicle was not handling well and we were concerned there was some was in for service because we were at the end of our warranty due to mileage. The vehicle was not handling well and we were concerned there was something wrong. We asked for a complete alignment and all 4 wheels balanced. Our service writer (Kevin Hull) called me and advised that the mechanic determined that all 4 wheels were bent and should not be balanced. We had purchased the wheel and tire warranty, which was still in effect. Kevin did not think there would be a problem, as my wife determined the damage occurred when she hit a milling ridge on I66. Unfortunately the warranty people, for reasons unknown, denied the claim unless the wheels could not be balanced. The mechanic was able to balance the wheels, but barely. On the test drive, he commented that car was not handling properly and the tires were making strange noises probably due to the bent wheels. Kevin Hull acted as our advocate in this situation and convinced the dealership to do what it takes to correct the problem. The dealership had the wheels repaired and covered the cost. The car drove like the day it left the showroom floor. You just can't ask for much more!!! This kind of customer support prompted us to renew our maintenance agreement with the dealership. More