BMW of Silver Spring - Service Center

Excellent Service as Always Kristina was a pleasure to work with. She was very friendly and informative and made sure she covered every detail of what was going to be done to my Kristina was a pleasure to work with. She was very friendly and informative and made sure she covered every detail of what was going to be done to my car. I would recommend her to everyone if I could. I will definitely bring my car back to BMW of Silver Spring and be seeing Kristina in the future. More

Thomas provides consistently GREAT service!!! I recently visited BMW Silver Spring because my car was leaking antifreeze. I actually reached out to Thomas on Memorial Day. He responded immediately I recently visited BMW Silver Spring because my car was leaking antifreeze. I actually reached out to Thomas on Memorial Day. He responded immediately and told me to bring the car in as soon as possible. The service team quickly determined the problem - a hose that needed replacing - and my car was back on the road in two days. I've been coming to this location and dealing with Thomas specifically for almost three years. I have always had great service from him, candid dialogue about the status of my car in language I can understand, and competitive pricing. No matter the issue, I trust that Thomas will always get the job done! More

Fast great service! I just recently had my car serviced at BMW silver spring and Thomas was who I worked. He was delightful and he knew what he was talking about! He was I just recently had my car serviced at BMW silver spring and Thomas was who I worked. He was delightful and he knew what he was talking about! He was also very personable. If I can request him next time I definately would. My car was fixed really fast as well. Great job! Exceptional service. More

Manufacturer Recall Rectified Thomas Grant my service advisor at BMW of Silver Spring is very professional, knowledgeable and willing to go above, and beyond to deliver excellent s Thomas Grant my service advisor at BMW of Silver Spring is very professional, knowledgeable and willing to go above, and beyond to deliver excellent service to his customers! More

Outstanding Service Experience! Thomas Grant does an outstanding job with his personal service. He contacted me to schedule the service appointment for my M3, I did not have to wait Thomas Grant does an outstanding job with his personal service. He contacted me to schedule the service appointment for my M3, I did not have to wait upon arrival, my loaner was ready, and the service on my car was finished well before the time promised. Outstanding service experience! More

For lack of better word "EXCELLENT" This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS G This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS GRANT. Before I started working with Thomas I use to have to take my car in for one thing or another at the very least once a month and at times twice. I finally got fed up and contacted Mr. Ptak. The amazing thing about Thomas is that he is not just only the BEST but he is also very sincere, honest, and reliable. I can always count on him to do what he said he would. He helps me prioritize what needs to be done and best of all I only have to take my car in for maintenance and my bill is very much manageable. It use to be whenever I went my bill was nothing less than $700. Now it's a fraction of that and less frequent. Thomas, truly and sincerely I thank you. I appreciate your attention to details, and your dedication. Thanks to you, I will never have to take my car to any other dealership. I trust that you always have my back and I drive with confidence knowing that whatever needed to be taken care of has. Thank you and it is a great pleasure working with you Meron More

Fantastic Service each time I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor service work three times in the past 6 months (not fun or ideal), each time Thomas has been MORE than accommodating to my needs. Being in sales myself, I know how important a first impression can be, Thomas is an excellent representation of what an advisor should be. I'll for sure make sure all of my friends and family who own BMW's, see Thomas when coming in for service needs. Very well done BMW of Silver Spring. V/R, Doug Smith More

Amazing experience Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always gree Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always greeted properly and in a timely famous. His goal to give me amazing service is always achieved. For other BMW owners I would highly recommend not only this center but Thomas Grant as your rep. He is more then willing to go above and beyond what needs to be met to have your service experience an enjoyable one. You will not be disappointed. More

Friendly Customer Service Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the service. Thanks Thomas. More

The Service Star at BMW of Silver Spring I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on coming back because Thomas Grant really takes care of all my car needs even when my concerns are unfounded. He listens to me and answers all my questions promptly. His attention to detail and his stellar customer service makes me want to go there just to be treated well. His smile is always present regardless of the busy morning rush. I wish I could reward him myself!!!!! More