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BMW of Silver Spring - Service Center
Silver Spring, MD
416 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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416 Reviews of BMW of Silver Spring - Service Center
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April 11, 2014
Mr Enrique Sanchez Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the excellent service Mr. Grant is the main reason why I choose this BMW dealer in the state of Maryland. More
by Enrique_5347
Employees Worked With
Thomas Grant
April 08, 2014
One of The Best Service Advisor! I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you with what you need for your car. He always follow up on the status of your car and is very pleasant to talk to and make you feel at home as he takes pride in his job. More
by Cenway
Employees Worked With
Thomas Grant
April 07, 2014
Excellent service and customer relationship as always Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service per Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service performance, customer relations and overall satisfaction with the entire service experience. Thomas Grant is as good as it gets. Highly recommended! More
by MSportDC
Employees Worked With
Thomas Grant
March 01, 2014
Thomas Grant is the best service adviser I have worked with. It is a pleasure having my car serviced at BMW of Silver Spring because I know they will always take good care of me and my vehicle. They keep with. It is a pleasure having my car serviced at BMW of Silver Spring because I know they will always take good care of me and my vehicle. They keep me up to date on my vehicle's status and genuinely care about delivering a great customer experience. I would not hesitate recommending Thomas or this dealership to my friends and family. -Robert More
by wiggy4ever
Employees Worked With
Thomas Grant
January 17, 2014
Mr. Grant has fully restored my confidence in using a dealership to get my vehicles serviced. He makes the whole transaction go so smoothly by his great communication skills. It’s a pleasure having him dealership to get my vehicles serviced. He makes the whole transaction go so smoothly by his great communication skills. It’s a pleasure having him as my service writer. I have recommended my whole family to use Mr. Grant for their owe personal vehicles. More
by Nawaz
Employees Worked With
Thomas Grant
January 04, 2014
BMW of Silver Spring Maryland is a top-notch dealership.I purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.T purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.This is a shinning example of capitalism and how it should work.They are honest and trustworthy."They are best forget the rest." More
by AlexanderMoschonas
December 27, 2013
We asked for a close inspection of the vehicle while it was in for service because we were at the end of our warranty due to mileage. The vehicle was not handling well and we were concerned there was some was in for service because we were at the end of our warranty due to mileage. The vehicle was not handling well and we were concerned there was something wrong. We asked for a complete alignment and all 4 wheels balanced. Our service writer (Kevin Hull) called me and advised that the mechanic determined that all 4 wheels were bent and should not be balanced. We had purchased the wheel and tire warranty, which was still in effect. Kevin did not think there would be a problem, as my wife determined the damage occurred when she hit a milling ridge on I66. Unfortunately the warranty people, for reasons unknown, denied the claim unless the wheels could not be balanced. The mechanic was able to balance the wheels, but barely. On the test drive, he commented that car was not handling properly and the tires were making strange noises probably due to the bent wheels. Kevin Hull acted as our advocate in this situation and convinced the dealership to do what it takes to correct the problem. The dealership had the wheels repaired and covered the cost. The car drove like the day it left the showroom floor. You just can't ask for much more!!! This kind of customer support prompted us to renew our maintenance agreement with the dealership. More
by airbearmd
Employees Worked With
Kevin Hull
December 22, 2013
After paying $4000+ for an extended warranty that "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On top of that their Techs kept my car for over a month at one time to clear some noise from engine, OVER A MONTH! Lately they did some repair work and charged me over $1100.00 for it. This turned to be a recall and BMW North America contacted me to get in touch with dealer for a refund, this dealer rejected refund citing that since this is a federally mandated recal it has nothing to do with them and I have to contact BMW. This dealer is trouble and a waste of time and money, stay away! More
by Marylander10
Employees Worked With
September 09, 2013
My 2008 BMW 535 was misfiring, so I took it in for a visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injecto visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injectors, so both "banks" of three injectors were replaced. On my way home from the appointment, the problem was improved but it was still present. I took the car back the next morning and -- because the problem was not fully resoved -- Thomas prioritized my care to be looked at first. Ultimately a coil and plug were also bad, so they were also replaced. The car now runs as good as new. While admittedly I was somewhat disappointed that the problem wasn't resolved in one visit, ultimately Thomas and his team took care of the issue to my COMPLETE satisfaction. Thomas has been my advisor for 18 months and his service has been outstanding every step of the way. Regarding my satisfaction with price, the car is still under CPO warranty. So all of the work cost me just the $50 deductible. I have a strong feeling that my first major repair that's NOT under warranty will yield a lower satisfaction score on price (this is my first BMW; for years now I've been spoiled by highly reliable Japanese cars such as my 2002 Accord V6 with 210,000 miles and only one repair beyond basic maintenance -- an alternator). I highlyl recommend Thomas Grant at BMW of SIlver Spring! More
by dchaimso
Employees Worked With
Thomas Grant
May 03, 2013
I would like to take the time to tell you about your outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not clos outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not close. So I panel and I call Mr Hull and told him what had happen. He told me he could call towing truck for me . and he would have a car for me. I was so happy that Kevin could assist me. at the time I needed help . Thanks!!!!! Valerie Austin More
by ValerieAustin
Employees Worked With
Kevin Hull, Kevin Hull
