BMW of Silver Spring - Service Center

Thomas provides superior customer service I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to a I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to amaze me that he always remembers my name, my preferences, and what I prefer to have done or not done to my vehicle. I recently took my car in for a minor problem that wound up taking longer to fix than expected. Thomas made sure that my car was returned to me by valet so that I wasn't inconvenienced and I was thrilled to see that he even had the dealership completely vacuum and clean the inside of my car. I've never had such excellent service anywhere else. I'm leaving the state shortly, which is a huge loss to me because if I had the choice I wouldn't take my vehicle anywhere else for service. I'm very impressed with Thomas and the entire staff at BMW Silver Spring. Can't recommend highly enough. More

Always A Great Experience I recently took my car in for routine maintenance and turns out I needed major service. I got a really nice loaner while I waited for my service to be I recently took my car in for routine maintenance and turns out I needed major service. I got a really nice loaner while I waited for my service to be done(brand new), and when I got my car back it was nice and clean and they did a great job. They even worked with me on the pricing. I really appreciate that when I take my car in for service I am assigned to one advisor, Thomas Grant. Thomas is one of the nicest guys you would ever meet, and I really trust him with my car. He goes above and beyond to make sure the customer is happy and well informed about their service, and he is very understanding when issues come up. Like when I had to come pick up my car early because I could not get into my house without the use of the garage door opener "in my car". Silly me, I accidentally left my keys inside. I have been going here for years, since I bought my BMW, and even though there have been times when things haven't gone exactly as planned, Thomas has been great. On more than one occasion he has gone out of his way to make sure that, at the end of the day, I am happy with my service and compensated for any inconvenience, without me having to ask, and even if the mistake wasn't his. Everyone at BMW Silver Spring is big on customer service, even the managers, and it really makes me feel like a valued customer. I would recommend this dealership and their service department to anyone and I would tell them to ask for Thomas. ;) More

Never feel duped after getting your BMW serviced Wow, what a relief to find a place that "doesn't pull one over on you" when your BMW needs care. Thomas at Silver Spring BMW Service Center knows how Wow, what a relief to find a place that "doesn't pull one over on you" when your BMW needs care. Thomas at Silver Spring BMW Service Center knows how to treat a client with respect and genuine concern. As a female owner of a BMW, I'm concerned about getting ripped off when getting my car serviced. But not here. Per my service experiences, I feel confident knowing there is someone I can call who will take care of any problems that arise with my car, or regular scheduled services at times of need. Thomas goes the extra mile...I live in DC and had a flat tire when I was visiting MD over the weekend. I called Thomas and my call was answered immediately, I brought my car in, and he got right on it. Kerry provided me with a free and comparable BMW loaner for the weekend. And, after a tire replacement, and complimentary wash, Thomas personally delivered my car to my residence in DC. Absolutely exceptional service! I knew I paid fair market price for a new tire, I wasn't stuck waiting and wasting my Saturday at the service center, per one phone call my need was taken care of immediately, and my car was in safe hands. An all-around great experience. Ladies, I highly recommend you go see Thomas. You will be treated fairly, and while your "baby" (car) is out of sight, it will be taken care of...returned to you in better condition than it arrived. More

Great Customer Service I have nothing but positive things to say about Thomas Grant! He's great to work with and gets the job done! The customer and vehicle service at Silv I have nothing but positive things to say about Thomas Grant! He's great to work with and gets the job done! The customer and vehicle service at Silver Spring BMW is top notch! More

Awesome Customer Service! I had to take my car in BMW Silver Spring to get a gasket pan leak and some other things fixed and this dealership is the best around. I tried taking I had to take my car in BMW Silver Spring to get a gasket pan leak and some other things fixed and this dealership is the best around. I tried taking my car to another BMW dealership closer to my house but had a bad experience with them. So I just drive the hour to BMW of Silver Spring for quality work and great customer service. My service advisor Kristina was awesome! She was very helpful with all the information I needed and also very timely! It's always great to interact with folks who really enjoy their job. I would recommend BMW of Silver Spring for service. More

Tischer BMW Provides Outstanding Service Tischer BMW provides outstanding customer service especially Service Advisor, Thomas Grant. The dealership is extremely attentive and gets your car r Tischer BMW provides outstanding customer service especially Service Advisor, Thomas Grant. The dealership is extremely attentive and gets your car repaired quickly without compromising quality. I highly recommend Tischer BMW and Thomas Grant, Service Advisor. More

Thomas Grant Great/Helpful employee Just wanted to share my great experience working with Thomas Grant at BMW of Silver Spring service department. Thomas is such a caring service advisor Just wanted to share my great experience working with Thomas Grant at BMW of Silver Spring service department. Thomas is such a caring service advisor. He is very friendly, respectful and always there to help his clients. With my busy work schedule, he always work out a quick drop off plan for me and take a good care of my care. I appreciate all his help. Thank you Mona jalali More

EXCELLENT SERVICE - EVERY TIME I am normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I have been taking my 5 series t I am normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I have been taking my 5 series to Silver Spring BMW for service for the last three years and I had the good fortune of having Thomas as my service advisor. He gives a true and accurate assessment of my vehicles status and needs. He helps me prioritize what needs to be done, and guides me to discount coupons for the requisite work, when available. He has a loaner already set up for me when my vehicle needs to be serviced for an extended amount of time. Thomas is more than willing to go beyond what is required to make your service experience an enjoyable one. Thomas is an excellent representation of what an advisor should be. I highly recommend him as service advisor for your BMW. You will not be disappointed. More

Excellent Service During my recent visit to BMW of Silver Spring I worked with Thomas Grant, Service Advisor. Thomas did a fantastic job in taking care of my vehicle a During my recent visit to BMW of Silver Spring I worked with Thomas Grant, Service Advisor. Thomas did a fantastic job in taking care of my vehicle and keeping me informed during the entire service period. I was quite pleased with the extra attention BMW of Silver Spring pays to their customers. I will continue to get my car serviced there with Thomas as my advisor and tell others about my experience. Phillipe Mathis More

Five star service experience Thomas was the best service advisor I met. He is a honest, friendly and outstanding advisor. I would recommend him to anyone who needs a five star ser Thomas was the best service advisor I met. He is a honest, friendly and outstanding advisor. I would recommend him to anyone who needs a five star service experience. More