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BMW of Silver Spring - Service Center
Silver Spring, MD
425 Reviews
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425 Reviews of BMW of Silver Spring - Service Center
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October 18, 2015
First-class customer service, high efficiency and integrity I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a major repair to my adorable 328i and I was a bit torn between whether to proceed with the repair or trade in my car in for a newer model. Thomas ensured that I understood the Technician's mechanical diagnosis of the problem and he patiently explained the pros and cons of the options going forward. He diligently answered all my questions and did not pressure me toward a decision in one direction or another. After much deliberation, I concluded that it was best to repair my car now, and am at peace with my decision. Due to the complex nature of the work involved, the estimated completion date was realistic. The car was washed, vacuumed and ready as they promised - no false promises on their part. On a follow up visit, I appreciated their excellent commitment to their parts and service warranty. Many, many thanks, Thomas Grant and BMW Silver Spring for restoring my confidence in an auto repair shop. More
by walli328i
Employees Worked With
Thomas Grant, Thomas Grant
September 30, 2015
Wonderful service I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process pa I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process painless. More
by Bmwgirl
Employees Worked With
Brandi Rodgers
September 03, 2015
The Ultimate Service Advisor and Service Experience BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail t BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail to make an appointment, which took less than a minute. Upon visiting the service desk at the dealership the day of the appointment, Thomas Grant took care of all aspects of the visit with precision and skill. Servicing was completed in full before I expected. All of that merits that highest possible rating here on DealerRater, without at doubt. And as icing on the cake, BMW of Silver Spring provided me an i3 loaner car. Sweet! More
by raneek93
Employees Worked With
Thomas Grant
August 29, 2015
AMAZING SERVICE BRANDI RODGERS ROCKS! I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my fir I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my first at bmw of rockville after dealing with brandi rodgers i will never return! More
by lspennick
Employees Worked With
Brandi Rodgers
August 14, 2015
Swindle a Customer with False Service I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service I just had a recall completed. All was going smoothly until I was about to leave, and the "Service Consultant" stated that I have some needed service due to oil leaks. 1) Replace valve cover gaskets (found oil leaking oil onto ex. manifold), $464.96. 2) Replace crankcase vent valve and hoses (crankcase vent valve and hose is leaking oil), $763.28. 3) Replace front lower control arm bushings\ (front lower bushings is coming apart), $599.96. 4) Replace rear differential side seals (both rear differential side seals are leaking oil), $504.96. Total = $2,526.15 All suggested services are typical routine preventive maintenance to be performed based on the mileage of the vehicle. What they didn’t know is that all suggested services were completed less than a year ago; there are no leaks, no codes, and I just had the intake smoked to check for leaks. Service Consultants are directed by management to make money for the dealership, by maintenance suggestions, or to push the customer towards the purchase of a new/newer vehicle. Well, at least they showed me how much money I saved, which made me smile. I was going to give them 5 stars for the recall service, but after the BS suggested service. They deserve 2 stars for trying to swindle a customer. Perhaps this was just the Service Consultant’s sole actions, but I know her actions are directed by management. More
by marktwain54321
Employees Worked With
Kristina Williams
August 14, 2015
Service representative, Kristina Williams, is obstinate. I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Will I own a BMW 135i which I purchased from BMW Silver Spring in April 2010. Notwithstanding the mechanical issues I have had with the car, Kristina Williams, the service representative I have been assigned to is generally, rude, demeaning, and obstinate. Whenever, there is a point of discussion, it's always the customer's fault. I have personally been accused of driving improperly, not taking responsibility of my actions amongst other accusations, for example. I don't believe Kristina portrays BMW Silver Spring in a favorable light. What's unfortunate for the dealership is that I am in the market for a new car and was considering a 235i. If I buy one, it will not be from BMW Silver Spring. More
by RMF
Employees Worked With
Kristina Williams
July 30, 2015
Great customer service! I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pl I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pleasure to work with. Thanks! More
by Jyung
Employees Worked With
Brandi Rodgers
July 15, 2015
Great Service Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his team. I would definitely recommend this dealership for service. More
by Andy3002
Employees Worked With
Anthony Ross
April 09, 2015
Excellent Management The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealershi The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealership. Mr. Michael Fastman is genuine and caring General Manager who knows customers by name and provides his assistance when ever he can. Mr. Fastman spotted me walking around the show room one Saturday, he greeted me, and asked if anything was wrong. I told him my vehicle was in the service shop for routine maintenance. We talked for a while and he made me feel comfortable while his staff prepared a loaner vehicle. Mr. Fastman really cares about his customers' well being. I appreciate this quality in him; and, I will continue to do business with the Silver Spring Dealership. Sincere Customer More
by bmw8300valerie
Employees Worked With
Michael Fastman
March 05, 2015
what a great dealership getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing that BMW doesn't either promote him to teach other service writers or let their Rolls subsidairy take him to write service there instead. Work always done, loaner always ready and he is great at suggesting solutions that are not obvious. More
by steverodo
Employees Worked With
Thomas Grant
