BMW of Silver Spring - Service Center

Excellent Management The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealershi The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealership. Mr. Michael Fastman is genuine and caring General Manager who knows customers by name and provides his assistance when ever he can. Mr. Fastman spotted me walking around the show room one Saturday, he greeted me, and asked if anything was wrong. I told him my vehicle was in the service shop for routine maintenance. We talked for a while and he made me feel comfortable while his staff prepared a loaner vehicle. Mr. Fastman really cares about his customers' well being. I appreciate this quality in him; and, I will continue to do business with the Silver Spring Dealership. Sincere Customer More

what a great dealership getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing getting service with Thomas Grant at this BMW dealer is wonderful. he is the most courteous and helpful service writer I've ever had and it's amazing that BMW doesn't either promote him to teach other service writers or let their Rolls subsidairy take him to write service there instead. Work always done, loaner always ready and he is great at suggesting solutions that are not obvious. More

Wonderful Service Adviser - Kristina I must announce the presence of another Wonderful Service Adviser at BMW of Silver Spring - - Kristina Williams. Please call and make an appointme I must announce the presence of another Wonderful Service Adviser at BMW of Silver Spring - - Kristina Williams. Please call and make an appointment to maintenance your vehicle with this Delightful and Beautiful lady. She is very professional and cares about her customers. Kristina assists me when ever my regular Service Adviser is away from the dealership. She is always knowledgeable of the items to be repaired on my car and coordinates excellent service from the mechanics. What a great person!!! signed, Spoiled Customer More

Great, wonderful and very much friendly. The care and attention l received from Thomas Grant was great and wonderful, l like it and very much appreciated.His explanation of what needed to be The care and attention l received from Thomas Grant was great and wonderful, l like it and very much appreciated.His explanation of what needed to be done now and the near feature was very much welcome. More

Recent service of my 2008 BMW X5 4.8i What a pleasure it was to work with my new service advisor (Jose La Santa) in getting all of the necessary repairs completed and in the time estimated What a pleasure it was to work with my new service advisor (Jose La Santa) in getting all of the necessary repairs completed and in the time estimated. He was always prompt in responding to every inquiry and more than willing to go out of his way to ensure the experience was as it should be with a dealership of this caliber. More

Excellent Service Adviser Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assis Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assists me with minor maintenance, to the major repairs, of my vehicle. Recently, Kevin helped me when all of the tires were low with air; and, now he coordinates the warranty repair for the door locks on my certified BMW. The Dealership is responsive to my needs from the purchase of a vehicle to its maintenance and repair. I strongly recommend customers to utilize the expertise of the staff at this BMW location. Sincerely, V.Austin Loyal Customer More

Excellent Service Department I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire service call. From initial drop off, to getting me a loaner car for the day, to providing me with periodic updates as to the progress of my vehicle, to pick up at the end of the day, Jose was there for me. Although my free maintenance days are over, I plan on returning to BMW of Silver Spring and Jose for my recommended maintenance. Thank you! Richard More

Extraordinary Experience Words cannot express how wonderful Rachel Rhea has been towards me and my. After 3 weeks of purchasing a used BMW from BMW Silver Spring, I began to e Words cannot express how wonderful Rachel Rhea has been towards me and my. After 3 weeks of purchasing a used BMW from BMW Silver Spring, I began to experience some issues with the vehicle. I immediately contacted BMW regarding my concern and frustration and almost immediately, Rachel replied and said “I will take excellent care of you as always.” What a reassurance that I was in good hands and the issue would be resolved. The issue was indeed resolved as if nothing had happen. Rachel is a breath of fresh air. She not only made sure that the situation was taken cared of, she also keep a smile on our faces. I have never had such a caring service advisor like Rachel. She is a true asset to BMW of Silver Spring. Thank you Rachel. Seth & Jessica More

Outstanding Service and Commitment to Quality The service I received was WORLDCLASS service from Tom Grant. He was outstanding and went the extra mile for me as a client. I always deal with Thom The service I received was WORLDCLASS service from Tom Grant. He was outstanding and went the extra mile for me as a client. I always deal with Thomas and he always ensures that I am happy as a client and is always honest with his recommendation and assessment of the vehicle. Working with Tom has been the best since owneing my BWM. This my 2 BMW and I trust him and the dealership to always to what is best for the client. Thanks for always treat me as a valued client of BMW Silver Spring and as a BMW owner. Thomas you are the MAN for the job. Thanks. More

Best Customer Service Thomas Grant offers excellent customer service. I always feel welcome and get the best service and advice. I could not ask for a better service advi Thomas Grant offers excellent customer service. I always feel welcome and get the best service and advice. I could not ask for a better service adviser. Thomas Grant is honest and professional. More