BMW of Silver Spring - Service Center

Incredble experience I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the pri I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the prior dealer. I own 2 2015 BMW. Mr Fastman acted immediately. He introduced me to Mr Grant. Mr Grant walked outside with my wife and explained the service he was going to do with her 650i. Pointed out additional items and he was concerned with the fixing and doing the scheduled repairs. He did so much more than the scheduled repairs and was extremely concern about our customer experience. Mr did the same with my X5 After the service Mr Fastman made sure both my wife and I were extremely satisfied..They treated us as though they sold us the cars and we were part of their BMW family THANK YOU MR FASTMAN AND MR GRANT!!!!!!!! This is the dealership I will ALWAYS buy and service my BMWs More

First-class customer service, high efficiency and integrity I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a major repair to my adorable 328i and I was a bit torn between whether to proceed with the repair or trade in my car in for a newer model. Thomas ensured that I understood the Technician's mechanical diagnosis of the problem and he patiently explained the pros and cons of the options going forward. He diligently answered all my questions and did not pressure me toward a decision in one direction or another. After much deliberation, I concluded that it was best to repair my car now, and am at peace with my decision. Due to the complex nature of the work involved, the estimated completion date was realistic. The car was washed, vacuumed and ready as they promised - no false promises on their part. On a follow up visit, I appreciated their excellent commitment to their parts and service warranty. Many, many thanks, Thomas Grant and BMW Silver Spring for restoring my confidence in an auto repair shop. More

Wonderful service I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process pa I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process painless. More

The Ultimate Service Advisor and Service Experience BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail t BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail to make an appointment, which took less than a minute. Upon visiting the service desk at the dealership the day of the appointment, Thomas Grant took care of all aspects of the visit with precision and skill. Servicing was completed in full before I expected. All of that merits that highest possible rating here on DealerRater, without at doubt. And as icing on the cake, BMW of Silver Spring provided me an i3 loaner car. Sweet! More

AMAZING SERVICE BRANDI RODGERS ROCKS! I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my fir I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my first at bmw of rockville after dealing with brandi rodgers i will never return! More

Great customer service! I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pl I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pleasure to work with. Thanks! More

Great Service Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his team. I would definitely recommend this dealership for service. More

Excellent Management The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealershi The BMW of Silver Spring has great salesman, service advisers, and, mechanics. However, we must not forget the Excellent Management of the dealership. Mr. Michael Fastman is genuine and caring General Manager who knows customers by name and provides his assistance when ever he can. Mr. Fastman spotted me walking around the show room one Saturday, he greeted me, and asked if anything was wrong. I told him my vehicle was in the service shop for routine maintenance. We talked for a while and he made me feel comfortable while his staff prepared a loaner vehicle. Mr. Fastman really cares about his customers' well being. I appreciate this quality in him; and, I will continue to do business with the Silver Spring Dealership. Sincere Customer More