BMW of Silver Spring - Service Center

Service Excellence Jai Jennings represents excellence in service. He is very professional, listens and answers questions to my questions, and proposes solutions as nec Jai Jennings represents excellence in service. He is very professional, listens and answers questions to my questions, and proposes solutions as necessary. This greatly enhances my customer experience as a client when I bring my car for service at BMW Silver Spring. Thanks you very much Jai. More

Excellent Experience Jai Jennings was great to work with. He clearly communicated the issue with my car and made sure I understood the steps needed to fix it. The price Jai Jennings was great to work with. He clearly communicated the issue with my car and made sure I understood the steps needed to fix it. The price came in under the amount I authorized and it was ready on time. All in all, it was a great experience. More

"GREATNESS" Kristina Williams is the best Service Advisor I ever had. She is very professional, always make me feel right at home. Any issues that I'm having with Kristina Williams is the best Service Advisor I ever had. She is very professional, always make me feel right at home. Any issues that I'm having with my wife's vehicle at that time, she always make sure the problem is resolved in a timely and professional manner. So I am very please with her service because she keeps my wife's vehicle on the road. A happy wife is a happy life!!!! Mr & Mrs. Glover More

Outstanding Customer Service I love bringing my car to service here because I know I will always receive excellent service and a fair or better price. I have been coming to this s I love bringing my car to service here because I know I will always receive excellent service and a fair or better price. I have been coming to this same dealership since I bought my first car 7 years ago (2 total from them). I am always greeted with a smile and welcomed, my service representative always takes the time to explain all charges and repairs, and goes above and beyond to ensure my vehicle is adequately serviced at a competitive price point. If there is an error it is immediately addressed and adjusted in a timely manner. And I am adequately informed throughout the process. I highly recommend this dealership. More

Jai Jennings - OUTSTANDING service advisor!! My family & I have been customers of BMW of Silver Spring for many years, both on the sales and service side of the shop. All the employees are extre My family & I have been customers of BMW of Silver Spring for many years, both on the sales and service side of the shop. All the employees are extremely helpful & friendly. I recently brought my car in for routine servicing working with Jai and as always he was incredible. From the get go he was fantastic, scheduling a convenient time for the appointment and ensuring I would have a BMW loaner car while my car was in the shop. When I dropped the vehicle off I mentioned a few additional items of concern, Jai and the tech checked on them and Jai called me later that day to confirm the cause and the suggested fix. Jai is a very honest & warm person who goes above and beyond to delight all his customers. I really enjoy working with Jai and truly appreciate all his support! More