BMW of Silver Spring - Service Center

Best Service Adviser The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kri The service department at BMW of Silver Spring and particularly Kristina Williams are excellent! When we bought our new car, a friend told me that Kristina was a fantastic service adviser and I have been very happy. We have two BMWs and Kristina explains everything we need whether for our old car or the newer one that's still under warranty. Kristina explains the price of everything clearly and always does her best to make the repair cost as reasonable as possible. In addition, she always ensures we have a loaner car and is understanding if I get stuck at work when I'm scheduled to pick up my car. I highly recommend BMW of Silver Spring's service department and Kristina to any BMW owner living in the DC area. More

Super Service Adviser The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. The BMW of Silver Spring has very professional Service Advisers; however, one soars above the rest - - Mr. Kevin Hull - - the Super Service Adviser. Kevin keeps our vehicle in tip-top shape with a holistic view of the car by informing us of upcoming maintenance milestones. He is able to track the vehicle's routine maintenance repairs. In doing so, he reduces the number of times the car must be serviced by grouping several repairs in one visit. Of course, the work is performed under warranty; or, with very little money out-of-pocket. Therefore, you need to make an appointment with Kevin Hull and utilize his Super Abilities. Respectfully Submitted, BeamerDriver More

Best in the DMV I Brought my x5 in for service was by far the best service I have had. Brandi Rodgers is great and customer focused she made the process painless. She I Brought my x5 in for service was by far the best service I have had. Brandi Rodgers is great and customer focused she made the process painless. She is a great asset to BMW of Silver Spring. More

Best in the Business! I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was ab I brought my vehicle in for another simple routine maintenance and once again it was a perfect experience. With my busy work schedule, Kristina was able to get me in right away to fit my needs and I was able to get back on the road right when quoted. I will refer Silver Springs BMW (and Kristina) any chance I get! Thank you! More

Best car dealer I had my car towed to Silver Spring dealer from that Rockvile dealer. The customer service and care at Silver Spring was remarkable. It is a stressf I had my car towed to Silver Spring dealer from that Rockvile dealer. The customer service and care at Silver Spring was remarkable. It is a stressful situation having a car malfunction and the team at Silver Spring recognizes that and does not add frustration. They are helpful, professional, and fair. More

Jai is the best Maintenance Advisor Jai Jennings always takes care of me when I bring my car in for service. He is always very courteous and professional. He treats me like family every Jai Jennings always takes care of me when I bring my car in for service. He is always very courteous and professional. He treats me like family every time. More

Awesome Service by Jai Jennings Every Single Time!!! I have been getting my BMW 328i Xdrive serviced at BMW of Silver Spring since I purchased it in 2012. When my original service advisor left the compa I have been getting my BMW 328i Xdrive serviced at BMW of Silver Spring since I purchased it in 2012. When my original service advisor left the company, I chose Jai Jennings as my new advisor and I couldn't be more satisfied! Jai always makes sure that all my car service needs are met and completed in a timely fashion. He provides service with a smile and is always sure to follow up to see if I am happy with my service. Thank you Jai for your efficient, friendly, and all around terrific service! More

Ultimate Service BMW of Silver Spring has a great, friendly, knowledgeable and professional staff! They provide excellent service everytime and I've been using this de BMW of Silver Spring has a great, friendly, knowledgeable and professional staff! They provide excellent service everytime and I've been using this dealership for over 6 years. Thanks to you Joe Diss; my former Service Advisor who is now Service Manager and Jai Jennings; my current Service Advisor for the 5 star customer experience you give me each time!! More

Excellent Service Outstanding Knowledge Jai Jennings My service advise is Jai Jennings and truthfully he is the reason I keep coming back. He is helpful, friendly, & knowledgable. Cowboy Fan, too bad. My service advise is Jai Jennings and truthfully he is the reason I keep coming back. He is helpful, friendly, & knowledgable. Cowboy Fan, too bad. More

Outstanding Service Experience with Jai Jennings I have been doing business with SS BMW (AKA Tischer) for over 11 years. They have consistently given me outstanding service on both of my BMWs (545i I have been doing business with SS BMW (AKA Tischer) for over 11 years. They have consistently given me outstanding service on both of my BMWs (545i and 335GT). Their sales and service staff are 1st rate and always have the customer's best interest in mind. I highly recommend this dealer to anyone contemplating purchasing a BMW. More