BMW of Silver Spring - Service Center

Exceptional service experience During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promis During the past few months I had both my BMWs serviced at BMW of Silver Spring. My cars were serviced promptly and correctly and returned when promised in clean condition. I was kept informed of the progress by my Service Advisor Thomas Grant. Unlike my experience with some other BMW dealers, there were no surprises or excuses. More

Definition of Excellent Customer Service is Thomas Grant Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop Thomas Grant was absolutely marvelous. He was very knowledgeable about the car and the BMW warranty. He followed up with me and kept me in the loop the whole time my car was under the service centers care. His communications skill are extremely impicable. I appreciate all of his assistance throughout the process.. I would recommend him and the service to all of my associates and friends that may need BMW service for their vehicle. More

Best Service, Bar None! No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of misera No other dealership in the DC-metro area can hold a candle to the exceptional level of service provided by BMW of Silver Spring! After years of miserable, lackluster (and downright rude) "service" at Euro Motorcars Bethesda (which claims to be "among the best" luxury car dealerships... NOT!), I didn't hold high hopes when I switched from being a long-time Mercedes Benz owner to a BMW. Each service appointment at BMW of Silver Spring has been better than the last, if that's even possible. It all starts with the highly professional service advisor Thomas Grant, who provides invaluable, knowledgeable, trust-worthy guidance, and continues through the entire staff! Everyone from the folks who greet you when you drop off and pick up your car to the gentlemen in the car-loaner department. Each and every one is a pleasure to work with! They are not just courteous, but they go they extra mile to meet and surpass your requests/concerns/needs. It's not just a question of BMW vs Mercedes. The staff at BMW of Silver Spring are truly exemplary. After purchasing my car from BMW of Alexandria, I can assure you that not all BMW dealerships are created equal -- thus the reason I do not bring my car to Alexandria to be serviced! In fact, when it comes time to purchase my next car, I'll be sure to do so at BMW of Silver Spring -- and most likely it will be one of the zippy 4 Series convertibles that I've had the good fortune of driving as a loaner while my own BMW has been in for servicing! If you want THE best BMW service, be sure to check out BMW of Silvery Spring and don't forget to ask for Thomas Grant to be your service advisor! Best service, bar none! More

Rip off - watch your wallet Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it mys Reminds why I avoid the dealer for service at all costs! Headlight out and needed alignment - $115 to replace at $20 bulb - would have done it myself in 10 minutes but had issue with the headlight alignment. Guess I set my self up for this one... Check Engine Light on - $146 to read the code. Then they wanted another $219 to upgrade software. Only then could they tell me if the evaporative fuel system leak code was real or could be cleared. Why they could not run a simple smoke test without the software upgrade I don't know, but charging $146 to read codes is a new record! At that point I was done - did not go for the quoted $704 to replace an oil filter housing gasket or the $1245 to replace a valve cover gasket. Find yourself a good mechanic... Avoid this dealer at all costs. More

Rip off. Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Silver spring BMW service writer Thomas Grant tried to charged me $915.00, to change a head lamp bulb. $150.00 just to see while it went out. SIGYs in Rockville Md . did Thomas Gant and Silver Spring Mile One BMW $$1065.00 job for $150.00... Thanks SIGY of Rockville... More

Excellent service! My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will contin My advisor, Rachel Rhea , is the best in the business! Always cheerful, knowledgeable, and goes above and beyond every service visit. I will continue to use BMW of Silver Spring service because of her! More

Magical Service Adviser Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly Mr. Kevin Hull at BMW of Silver Spring has been my Car Adviser for the last six years. This man is incredible in his field of expertise - - he truly knows what he is doing. If you need someone to assist with car maintenance, then Kevin is your man. He will explain the repairs needed to correct your auto. problems. Please see him and your vehicle will drive smoother, he's Mr. Magical. Repeat Customer, Eye-Lashes More

Another Great Experience at BMW of Silver Spring Brandi was very thorough and let me know exactly what my 335i needed. At other dealerships I sometimes feel that they are adding on services that I re Brandi was very thorough and let me know exactly what my 335i needed. At other dealerships I sometimes feel that they are adding on services that I really don't need. I never feel that way here. BMW of Silver Spring has continued to provide great support for my vehicle which is why I continue to return. Thanks to Brandi and the technicians at BMW of Silver Spring. Cheers!!! More

Wonderful and Charming Service Adviser BMW of Silver Spring is a clean and exciting place to be. I visit the Dealership every 'blue moon' with my wife and enjoy sitting in the showroom veh BMW of Silver Spring is a clean and exciting place to be. I visit the Dealership every 'blue moon' with my wife and enjoy sitting in the showroom vehicles. The last time we were there, she spoke with a Service Adviser, Mrs. Kristina Williams, who was filling-in for our usual guy. My wife wants me to express lovely thoughts about Kristina's ability to assist us with vehicle check-in and loaner car. Kristina was professional and charming - - she took care of the paperwork fast and had us on our way. We are glad to be serviced at the BMW Dealership. More

top knotch service I could not be happier with my service experience. Brandi Rodgers is extremely pleasant and efficient. Painless process would highly recommend bmw o I could not be happier with my service experience. Brandi Rodgers is extremely pleasant and efficient. Painless process would highly recommend bmw of silver. I will return for all my service needs. More