BMW of Silver Spring - Service Center

Great customer service Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 stars I would. Thanks again guys for getting me in and doing a good job More

For the couple of times I had to service my car For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime More

Quick, Efficent, and Knowledgeable The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeab The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeable. More

Expectation Management A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight A dealership truly displays their worth by the maintenance and customer care they provide after a vehicle is sold. This dealership provided an insight on how they truly value their customers. Pros: Performed necessary maintenance work as per the the work order submitted. Cons: Requested a loaner vehicle with appointment a few weeks prior. Still ended up waiting almost 30 minutes for a loaner vehicle. Received a call that my maintenance was complete and the vehicle will be ready within the hour. Showed up only to wait an additional 30 minutes for my vehicle to be ready. If you value your time I would think twice before taking your vehicle to this location for maintenance. Eitherwise, temper expectation for at least 30 minutes to be wasted when turning in your vehicle and picking up. I have spoken with the Service Dept. Manager and although he seemed displeased with the service his department provided, there were no solutions provided to correct this error in judgement by his team. I will look elsewhere for service and caution anyone who does go here. More

Service of BMW - June 13, 2017 Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this parti Kristina Williams, my Service Advisor, was outstanding. She is very professional, listened to my service concerns and what needs I had for this particular service, and did the necessary follow-up in keeping me informed of progress, and informing me when my vehicle would be ready. More

Surprisingly Helpful Rachel Rhea Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Ms Rachel Rhea, Assistant Service Adviser, at BMW of Silver Spring was surprisingly helpful, upon first introduction. She assisted me when my regular Adviser was out sick. Rachel filled-out the diagnostic form on the computer, to investigate a problem with my car door, I received a loaner car and was on my way. She is a courteous and friendly young lady -- want a wonderful team BMW has. Thank you, thank you, Ms Rachel. Sincerely, Valerie Austin More

Another Preeminent Customer Service Pinnacle by Tom My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified i My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified issues resolved effectively, but also proactively recommended replacing the engine sparks and the gearbox plate to rejuvenate the car's performance (since the issue-resolution labor hours covered the replacement ones). As a result, I now can comfortably use the car for long-distance travels, as well as start to recall how the car used to perform (esp. in the Sport mode). It’s apparently another preeminent customer service pinnacle delivered by Tom – he indeed takes care of your car as if the car is his personal vehicle. Highly recommended! More