BMW of Silver Spring - Service Center

Great selection & prices. Outstanding sales & service staff. Brought in a 2015 leased X1 for service. Got a 2017 X1 for almost the same price as the 2015 model. Karen Herbert was the sales associate, and she w Brought in a 2015 leased X1 for service. Got a 2017 X1 for almost the same price as the 2015 model. Karen Herbert was the sales associate, and she was FANTASTIC. More

Great service for man and car Brenton makes it easy to get the best care for my car. Work needed is communicated clearly and thoroughly and performed to the highest standard (mine) Brenton makes it easy to get the best care for my car. Work needed is communicated clearly and thoroughly and performed to the highest standard (mine). It's tough to find a good mechanic. If you care about your car, time and comfort, this is the place for you. More

An excellent service experience I had a broken fog lamp assembly and Brenton Anderson took care of the replacement and was honest and provided me all the details regarding the replac I had a broken fog lamp assembly and Brenton Anderson took care of the replacement and was honest and provided me all the details regarding the replacement. I was given a fair estimate and he got it done very quickly, providing me regular updates on the status of the work. Overall it was an amazing experience, and got my car fixed within no time even when i didn't have a prior appointment for it. More

Excellent, highly communicative and professional! Brenton Anderson has been very much a pleasure to work with. By experience with his customer service this far has been exemplary. I would highly recom Brenton Anderson has been very much a pleasure to work with. By experience with his customer service this far has been exemplary. I would highly recommend my associates to work with Brenton for their BMW servicing needs! More

Excellent Brenton has taken care of my BMW 535 ixdrive a couple times now. He is very sharp and has complete knowledge of mechanical issues. I recommend to anyo Brenton has taken care of my BMW 535 ixdrive a couple times now. He is very sharp and has complete knowledge of mechanical issues. I recommend to anyone who is looking to stick with a particular service advisor. More

Excellent service advisor Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a rec Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a recall or for warranty work, Brenton has always been extremely clear, concise and timely with communication. He’s always done a great job of listening and understanding our wants and needs for each specific scenario and working towards the best outcome. Moreover, he’s very personable, which makes each service visit that much more enjoyable. More

Dealership messed up my vehicle after oil change:Brake flush Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and steering failed. Car is now inoperable and dealer will not admit to their error, stating that I must pay 5k to repair vehicle. Initially, they asked me to bring car back in to rectify the situation and now they are changing their tune. In addition, now they are saying car won’t even open. How do you go in for just an oil change with no mechanical complaints or issues to now having a completely inoperable vehicle and they are stating it’s the customers fault. Absolutely scam and disgusting. Tried to resolve issue with Service manager Joe Diss and Steve Gluck new and no mechanical knowledge GM who are in complete denial that this is the dealerships error. More

Exceptional Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative and helpful. Explains the problems, finds solutions, goes out of his way to make an excellent customer experience. I’ve brought in all of my Bmws to this dealership over the years and found them efficient trustworthy and reliable. The Service department is very professional and efficient. More

Exceptional I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i hav I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i have had the pleasure of working with and I would recommend him to anyone. More

BMW 4 LIFE By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly whic By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly which is much appreciated. It was refreshing dealing with someone so knowledgeable, thanks again Brenton! More