BMW of Silver Spring - Service Center

Excellent service advisor Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a rec Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a recall or for warranty work, Brenton has always been extremely clear, concise and timely with communication. He’s always done a great job of listening and understanding our wants and needs for each specific scenario and working towards the best outcome. Moreover, he’s very personable, which makes each service visit that much more enjoyable. More

Dealership messed up my vehicle after oil change:Brake flush Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and steering failed. Car is now inoperable and dealer will not admit to their error, stating that I must pay 5k to repair vehicle. Initially, they asked me to bring car back in to rectify the situation and now they are changing their tune. In addition, now they are saying car won’t even open. How do you go in for just an oil change with no mechanical complaints or issues to now having a completely inoperable vehicle and they are stating it’s the customers fault. Absolutely scam and disgusting. Tried to resolve issue with Service manager Joe Diss and Steve Gluck new and no mechanical knowledge GM who are in complete denial that this is the dealerships error. More

Exceptional Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative Over the years I’ve come across many Bmw advisers all over the world. Brenton Anderson has made the top ten of my list. He’s very friendly cooperative and helpful. Explains the problems, finds solutions, goes out of his way to make an excellent customer experience. I’ve brought in all of my Bmws to this dealership over the years and found them efficient trustworthy and reliable. The Service department is very professional and efficient. More

Exceptional I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i hav I would definitely recommend this dealership for any BMW Owner. Ive worked with Brent Anderson and he is an honest and trustworthy advisors that i have had the pleasure of working with and I would recommend him to anyone. More

BMW 4 LIFE By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly whic By far the best service experience I’ve ever had thanks to Brenton Anderson! The service process was extremely smooth and I was updated regularly which is much appreciated. It was refreshing dealing with someone so knowledgeable, thanks again Brenton! More

Great customer service Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 Brent was great. Very nice and his customer service skills are great. I would definitely deal with this dealership again. If I could give them 20 stars I would. Thanks again guys for getting me in and doing a good job More

For the couple of times I had to service my car For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime For the couple of times I have to had my car serviced Brenton have been so wonderful and patient with me. I recommend him anytime More

Quick, Efficent, and Knowledgeable The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeab The service was excellent. When I came in I had no doubt that my car was being well taken care of. Brent Anderson was courteous and very knowledgeable. More