BMW of Silver Spring - Service Center

BMW Silver Spring Service Kristina is professional. She continues to give excellent customer service. She listens and is always helpful. This enhances the overall customer e Kristina is professional. She continues to give excellent customer service. She listens and is always helpful. This enhances the overall customer experience. Thanks Kristina Your service is much appreciated! More

Not Just BMW-4-Life... BMW of Silver Spring 4 Life!!! Buying a car is a bit like selecting a school for your only child. You want the best so you do tons of research… Only to later realize that no matter Buying a car is a bit like selecting a school for your only child. You want the best so you do tons of research… Only to later realize that no matter what the stats are on the school, your child’s experience all boils down to their relationship with their teacher, whom you never meet until they’re enrolled. I don’t care how great a car is – and BMWs are without compare the cream of the crop – your experience with your car all boils down to your experience with your service advisor, whom you never meet until after you’ve already bought the car. Believe me, I’ve had past cars “enrolled in the wrong schools” – and it is NOT pretty. That’s one of the reasons I no longer drive a Mercedes. And that’s why even though I bought my BMW convertible at another area dealership, I will only ever bring it to be serviced at BMW of Silver Spring – well, with one caveat: as long as Brenton Anderson works here. Brenton is the epitome of professionalism and a sheer pleasure to work with. I truly look forward to bringing my BMW to him because I know he’ll provide prompt, knowledgeable, efficient, responsive and trust-worthy service. I contacted him at the last minute before driving to Maine this summer so that my car could have a "summer service checkup" (a complimentary service that the dealership had sent me an email about weeks earlier) and he was able to squeeze my car into the line up so that I could take off with the only care on my mind being what music I'll listen to for the next 10+ hours. If a company's employees are its most valuable resource, Brenton is downright gem! More

Best Service BMW I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side I started coming to this location after not being happy at another BMW dealer. I found this location to be more courteous and they have more bed side manners. They take the time to listen to me when I explain what is going on with the car. I am always pleased with my service advisor and trust that my car is in good hands while I wait or leave it there. Every issue that I have had with my car they have always fixed. My car is always given back to me freshly cleaned and looks really nice.................... I will continue to go back to the Silver Spring location as I find this location to be the best in the area.................. More

Thank you I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every I have had the opportunity to work twice with Mr. Green and am thoroughly satisfied to have him as my service rep. He keeps in the loop through every step of whatever the reason is that I bring my car in for,, More

Always an Awesome Experience! From the day I purchased my car to all of my service appointments over the past 6 years, I have had nothing but super awesome experience, in addition From the day I purchased my car to all of my service appointments over the past 6 years, I have had nothing but super awesome experience, in addition to fabulous Service Manager, Miss Rachael Rae! I just asked her to please never leave! Thank you Rachael and Thank you BMW of Silver Spring for taking care of my vehicle! More

Fixing 2011 X5 35d Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and s Kristina Williams Was extremely helpful. She went above and beyond to resolve the multiple problems in the car. This was under extended warranty and she had to deal with the insurance company which I can imagine was frustrating. Yet she took care of it without bothering me and was very curtious during the process. Excellent service and very competent service advisor (Kristina Williams) More

Quick and easy I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure a BMW loaner vehicle. I received a call midday that repairs were complete. It turned out to be a wheel bearing that failed. More

Outstanding Adviser Service Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always pe Mrs. Kristina Williams, Service Adviser, at BMW of Silver Spring is Outstanding. She schedules my vehicle maintenance and the repairs are always performed in a timely manner. Kristina explains the problem and the work necessary to keep my car running smoothly. I notice my car is always clean when it is returned from the Dealer's workshop. Kristina gets a 5 star rating for being professional, knowledgeable, and a wonderful person. Thanks alot, Valerie Austin More

Excellent Dealer and very helpful staff From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never From the moment You arrive every one is helpful and very professional. I’ve been coming to this dealer for service for severeral years and have never had a bad experience. My last couple visits I have work with Rachel and she goes above and beyond to make sure you are satisfied. She has been more than helpful. I have had BMW Msport parts installed from here and the work has been Excellent!!! More

Extreme Professionalism Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could po Melvin Baliao is my BMW Service rep. Melvin kept me updated with the status and he provided me a list of recommended must fix and those that could potentially be resolved another time. Melvin very responsive in answering all my request. I'm most pleased!!!! Dona More