BMW of Silver Spring - Service Center

Trust Kristina She is the best. I feel like she always gives me honest advice and great service. She is great at explaining issues and I feel like she is looking She is the best. I feel like she always gives me honest advice and great service. She is great at explaining issues and I feel like she is looking out for me. Great job!!! More

Wonderful Car Adviser John Bertrand, car adviser, always has a smile and a nice car for me with a full tank of gas. I see him interact with other customers and he treats e John Bertrand, car adviser, always has a smile and a nice car for me with a full tank of gas. I see him interact with other customers and he treats everyone with patience and respect. John is so professional and he is a wonderful guy -- I just wanted to let everyone know. : ) More

Best Service I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and als I recently brought my x3 in for the first service and I was blown away by the great customer service I received from my advisor Brandi Rodgers and also the loaner car department. BMW of silver spring is the most personable accommodating dealership I have been to in years. I look forward to my next visit. More

Knowledgeable and friendly Erik did a great job bringing my vehicle in for service, arranging for a loaner vehicle, and keeping me informed during the service process. The most Erik did a great job bringing my vehicle in for service, arranging for a loaner vehicle, and keeping me informed during the service process. The most excellent loaner and updates from Erik help a lot in making this a positive experience. More

Great Customer Care The Service team always takes special care when my car is in for service. My last visit was a tow in for a flat tire and they explained the warranty p The Service team always takes special care when my car is in for service. My last visit was a tow in for a flat tire and they explained the warranty process and ultimately got everything covered. It was a stressful event that they made easy. More

Great Service! The BMW of Silver Spring dealership is great all around. No unnecessary pressures; just a wonderful (and very knowledgeable) team and a lot of great c The BMW of Silver Spring dealership is great all around. No unnecessary pressures; just a wonderful (and very knowledgeable) team and a lot of great cars. More

Excellent Service Experience Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and Regular service visit (oil change, etc.) was handled quickly while I waited. Employees I worked with (see below) were very professional, friendly and efficient -- exactly what I would expect from a BMW dealership (and I'm a long-time BMW owner). Enjoyed talking to Ron Ptak who is a car enthusiast as well as a dealership employee and appreciated the extra effort in finding the correct oil for my 1994 BMW. More

Kristina Williams saved the day I bought my 3 series sedan in 2010 from Rockville BMW. I tried Silver Spring BMW service in 2014 and was pleased with Kristina's customer service so I bought my 3 series sedan in 2010 from Rockville BMW. I tried Silver Spring BMW service in 2014 and was pleased with Kristina's customer service so I continued servicing there. A year later I received a 2015 X3 as a loaner, had my wife drive it and we bought the 2015 X3 a few months later. Much to my dismay, I was told by the customer service desk that I could no longer receive a loaner bc my car was too old. I was literally on the verge of looking at Benz, Audi or Volvo as the treatment (not just the words) was like I was a second class owner. Before I finalized my thoughts and put them into action Kristina reassured me that I was a valued customer and I got a 2018 X2, which I am now considering as a purchase. The point is that Kristina was the only employee who saw the big picture; that I bought my wife's car due to a loaner experience, that we own 2 BMWs and that I am the one closest to a new purchase as my car is older. If you use BMW Silver Spring Service, save yourself the headaches and simply ask to deal with Kristina Williams. I also think that she is the type of individual the company would want in management or at least lead the training for customer service. Be clear that SHE is the reason I gave an excellent rating. Remove Kristina from this equation and I can guarantee that we would never have another BMW. More

Outstanding service Took my BMW in for routine service and Brenton Anderson made sure the process was smooth as butter! Mahalo to all the folks at BMW of Silver Spring!!! Took my BMW in for routine service and Brenton Anderson made sure the process was smooth as butter! Mahalo to all the folks at BMW of Silver Spring!!! More

Excellent service everytime I love bringing my Bmw in for service at this location. I always get timely updates, fast service, and and my concerns addressed. My service represen I love bringing my Bmw in for service at this location. I always get timely updates, fast service, and and my concerns addressed. My service representative Kristina is the best! More