BMW of Silver Spring - Service Center

Excellent Service Experience I have been working with Kristina Williams for a few years now and have finally gotten around to providing a review for her (should have completed thi I have been working with Kristina Williams for a few years now and have finally gotten around to providing a review for her (should have completed this a long time ago). She has been a pleasure to work with and keeps me moving. Never any fuss and makes sure my vehicle leaves better than the condition I brought it in to her. More

Awesome customer service! My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Lonnie! My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Lonnie! More

Great experience Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service dept at BMW silver spring. More

Dishonest Customer Service Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the direct Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the director, only to be told that the warranty date expired later so the issue is dead in the water. Once I got that cleared up by the director as it was supposed to be, now I am being told it has another problem on the car so the warranty hydraulic unit which I was told will be covered, can no longer be touched. Very frustrating. A good dealership will do what they say. More

Unparalleled Level of Service Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service perf Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service performed at BMW of Silver Spring. If I had known then, what I know now, I would have definitely purchased at BMW of Silver Spring. Joe and his team have offered amazing service to me throughout my entire ownership. Recently I had an issue where I discovered that my headlight had been broken during regular maintenance. My vehicle had only been to three different BMW dealerships for service including BMW of Silver Spring so the damage must have occurred at a BMW facility. When I spoke to the service managers at the three facilities, two of them basically told me "tough luck buddy.", but Joe Diss really went to bat for me. Joe began by reviewing my entire service history to determine if BMW of Silver Spring had done any work on the passenger side of my vehicle (where the broken headlight resided). He assured me that if it were even remotely possible that they worked on that side of my vehicle, then Joe would replace the headlight no questions asked. Unfortunately, BMW of Silver Spring had only performed regular maintenance such as oil/filter changes and could not have broken my headlight. Joe understood what a tough position I was being placed in because my vehicle had only been serviced by BMW facilities, so he went the extra mile and put in a call to BMW corporate to explain the situation. BMW corporate agreed to pay $1k for the $1500 repair, further BMW of Silver Spring covered most of the remaining cost even though they were not at fault. Joe really cared about solving this issue to my complete satisfaction and put in the extra time and work to fix this situation that was likely caused AT A DIFFERENT DEALERSHIP!!! I cannot say enough good things about Joe Diss or the amazing level of customer service he offers. BMW of Silver Spring is incredibly fortunate to have a treasure like Joe serving on their team; furthermore, BMW of North America is incredibly lucky to have folks like Joe representing the BMW brand on the front lines of vehicle ownership. I wish I had purchased this vehicle from BMW of Silver Spring, but rest assured, I will most definitely be purchasing my next BMW from BMW of Silver Spring and it's all thanks to the incredible customer service I have received from Joe Diss! More

Plan and Simple I'm going to keep this review plan and simple. BMW of Silver Spring is a GREAT Dealership and Kristina Williams is THE BEST service Adviser! Nothing m I'm going to keep this review plan and simple. BMW of Silver Spring is a GREAT Dealership and Kristina Williams is THE BEST service Adviser! Nothing more needs to be said. More

The only BMW dealership I trust with my car Love taking my car to this dealership for service or repairs. My car representative is Kristina Williams and she is by far the reason I keep coming ba Love taking my car to this dealership for service or repairs. My car representative is Kristina Williams and she is by far the reason I keep coming back. Great reliable work by the team, excellent customer service and consistency, and she always keeps me up to date with the progress while my car is in service. Prices are fair and affordable. BMW client for life! More

Service Ms. William's was wonderful and personal, she answered all of my questions and was patient with me. I will come back for service in the near future. Ms. William's was wonderful and personal, she answered all of my questions and was patient with me. I will come back for service in the near future. More

Love my bmw I had the best experience at bmw silver spring my service manager brandi Rodgers is the most friendly professional I've dealt with at a dealership i w I had the best experience at bmw silver spring my service manager brandi Rodgers is the most friendly professional I've dealt with at a dealership i will always service my vehicle there as long as she is there. They always give me a great loaner and keep me updated on my repairs thanks for the great service More

Bizarre frustrating service experience Unfortunately the seatbelt chime came on continuously (whether buckled or not) after 2 weeks of owning a NEW 2018 X1 purchased at the same dealer. The Unfortunately the seatbelt chime came on continuously (whether buckled or not) after 2 weeks of owning a NEW 2018 X1 purchased at the same dealer. There was a clear warning on the screen that the passenger restraint system was malfunctioning. But the service person told me the reason was that I probably had my cell phone on the passenger seat. What? They promised a loaner car, but there was no loaner so I was taken to the nearby Enterprise rental and informed they were out of cars. Had to wait close to an hour before one came in. Then when I came in to pick up the car, they said the problem was that the car seat was wet. And even though the warning system said restraint problem and the fasten seatbelt chime went continuously whether buckled or not, they said it was BMW's way of saying the seat was wet. What? WHAT??? And how was the seat wet? There was no sign of it being wet, nothing spilled on it for the two weeks I had it, and the seat was real leather. Fortunately for cows leather happens to be non-porous. Then they informed me the seat would probably take up to two weeks to dry out and I'd have to live with the constant chiming unless I wanted to take it somewhere to have them dry out the seat. Ummm I DID bring it someone - who was SUPPOSED to have a bumper to bumper warranty right?? I was absolutely fuming being told they fixed nothing and I'd have to live with this for two more weeks. But when i received the car, the warning message was no more and the seatbelt worked fine. I thought the service person was confusing me with another service but even the service ticket described the problem as a wet seat. Ok all's well that ends well, but did you really need to raise my blood pressure 50 points with all the bizarre nonsense? Only docking two stars for that, but I obviously have concerns about going back there for service again. More