BMW of Silver Spring - Service Center

BMW Service Team The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, The service team here is exceptional! I have enjoyed working with John Betrand, Kevin Pitamber, Brandi, Romain, Jessica, Ella, Patrick, Daniel, Neal, the BMW geniuses, the Service manager Joe, and several others who have made my experiences here at BMW particularly fantastic! The team working here in Service will really take care of you and look out for your vehicle! I have always enjoyed my experiences here and my car has been very well taken care of! More

Happy Customer Thanks to Kristina in service !!! I had the best experience ever at this service center, My service advisor was Kristina this lady was remarkable She went over and beyond to help with I had the best experience ever at this service center, My service advisor was Kristina this lady was remarkable She went over and beyond to help with my situation, she was knowledgable to fully answer my questions which made me feel confident I was leaving my car in good hands. I recommend anyone thinking of servicing their car with BMW of Silver Spring to request Kristina shes the best and has years of experience. More

Professional service I love BMW of silver spring .My service manager Brandi always take care of all of my service needs she always professional and knowledgeable. Keep up I love BMW of silver spring .My service manager Brandi always take care of all of my service needs she always professional and knowledgeable. Keep up the great work More

Great Service I’ve been dealing with Kristina for years and she’s always professional, helpful, and explains everything in great detail. I recommend her to all of m I’ve been dealing with Kristina for years and she’s always professional, helpful, and explains everything in great detail. I recommend her to all of my friends. BMW is lucky to have such a great service writer. More

Excellent Service Experience I have been working with Kristina Williams for a few years now and have finally gotten around to providing a review for her (should have completed thi I have been working with Kristina Williams for a few years now and have finally gotten around to providing a review for her (should have completed this a long time ago). She has been a pleasure to work with and keeps me moving. Never any fuss and makes sure my vehicle leaves better than the condition I brought it in to her. More

Awesome customer service! My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Lonnie! My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Lonnie! More

Great experience Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service dept at BMW silver spring. More

Dishonest Customer Service Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the direct Had a very bad experience dealing with their service department. I was promised a warranty repair, by the advisor, foreman, and approved by the director, only to be told that the warranty date expired later so the issue is dead in the water. Once I got that cleared up by the director as it was supposed to be, now I am being told it has another problem on the car so the warranty hydraulic unit which I was told will be covered, can no longer be touched. Very frustrating. A good dealership will do what they say. More

Unparalleled Level of Service Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service perf Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service performed at BMW of Silver Spring. If I had known then, what I know now, I would have definitely purchased at BMW of Silver Spring. Joe and his team have offered amazing service to me throughout my entire ownership. Recently I had an issue where I discovered that my headlight had been broken during regular maintenance. My vehicle had only been to three different BMW dealerships for service including BMW of Silver Spring so the damage must have occurred at a BMW facility. When I spoke to the service managers at the three facilities, two of them basically told me "tough luck buddy.", but Joe Diss really went to bat for me. Joe began by reviewing my entire service history to determine if BMW of Silver Spring had done any work on the passenger side of my vehicle (where the broken headlight resided). He assured me that if it were even remotely possible that they worked on that side of my vehicle, then Joe would replace the headlight no questions asked. Unfortunately, BMW of Silver Spring had only performed regular maintenance such as oil/filter changes and could not have broken my headlight. Joe understood what a tough position I was being placed in because my vehicle had only been serviced by BMW facilities, so he went the extra mile and put in a call to BMW corporate to explain the situation. BMW corporate agreed to pay $1k for the $1500 repair, further BMW of Silver Spring covered most of the remaining cost even though they were not at fault. Joe really cared about solving this issue to my complete satisfaction and put in the extra time and work to fix this situation that was likely caused AT A DIFFERENT DEALERSHIP!!! I cannot say enough good things about Joe Diss or the amazing level of customer service he offers. BMW of Silver Spring is incredibly fortunate to have a treasure like Joe serving on their team; furthermore, BMW of North America is incredibly lucky to have folks like Joe representing the BMW brand on the front lines of vehicle ownership. I wish I had purchased this vehicle from BMW of Silver Spring, but rest assured, I will most definitely be purchasing my next BMW from BMW of Silver Spring and it's all thanks to the incredible customer service I have received from Joe Diss! More

Plan and Simple I'm going to keep this review plan and simple. BMW of Silver Spring is a GREAT Dealership and Kristina Williams is THE BEST service Adviser! Nothing m I'm going to keep this review plan and simple. BMW of Silver Spring is a GREAT Dealership and Kristina Williams is THE BEST service Adviser! Nothing more needs to be said. More