BMW of Silver Spring - Service Center

Outstanding Service In his capacity as a BMW Genius, Mikhial did an outstanding job explaining all the safety and performance features of my new car. He gave all the tim In his capacity as a BMW Genius, Mikhial did an outstanding job explaining all the safety and performance features of my new car. He gave all the time I needed and was very patient answering all my questions. He is an example of what good customer service is all about and why BMW of Silver Spring has such an exemplary reputation. More

Car require repairs. The staff is efficient and professional. Excellent customer service. Kristina Williams is my service rep and I always have a great experience in work The staff is efficient and professional. Excellent customer service. Kristina Williams is my service rep and I always have a great experience in working with her. She provides me with exceptional customer service. She answers all my questions; if she does not know the answer, she will investigate and find a response. why. She assists me in determining which repairs require immediate attention. Kristina provides me with regular updates on the progress of the repairs. More

AMAZING CUSTOMER SERVICE !! BMW of silver spring is a wonderful place, I would definitely recommend everyone go to BMW. I compared prices against other dealers and you cant beat BMW of silver spring is a wonderful place, I would definitely recommend everyone go to BMW. I compared prices against other dealers and you cant beat BMW of silver spring ⭐⭐⭐⭐⭐ More

Customer Service This review is for Kristina Williams. Every time I bring my car in I learn something more about BMWs and cars in general. Kristina is very knowledgeab This review is for Kristina Williams. Every time I bring my car in I learn something more about BMWs and cars in general. Kristina is very knowledgeable about BMWs and is more than willing to share her knowledge and information, as well as provide helpful tips on maintaining my vehicle. More

I was told that I needed a new fuel pump and only needed Oring. Terrible experience and a lot of back and forth and confusion. Oring. Terrible experience and a lot of back and forth and confusion. More

Service with Kevin Pitamber Kevin was excellent and very professional. He was patient and listen to all my concerns about my car . He knew exactly what was wrong with my car and Kevin was excellent and very professional. He was patient and listen to all my concerns about my car . He knew exactly what was wrong with my car and got the job done . He got me a loaner while my car is been serviced. He called me immediately my car was ready . I picked up my car and it was all washed and vacuumed. Thank you Kevin . I was very satisfied with the job done by Kevin Pitamber. Zainab Bayoh. Happy customer. More

The Advisor Makes All the Difference "Excellent service and speedy diagnoses for my 2018 BMW X5 Hybrid. I was very impressed by the support and help from advisor Kevin Pitamber and would "Excellent service and speedy diagnoses for my 2018 BMW X5 Hybrid. I was very impressed by the support and help from advisor Kevin Pitamber and would not hesitate to recommend him and seek his service next time true professional. Thanks Kevin! " More

Completely messed my brand new car when they wash my car. BMW Silver Spring, Maryland I drop off my 340i xdrive 2018 car for service because left side mirror when I used to close it makes some noise.I explai BMW Silver Spring, Maryland I drop off my 340i xdrive 2018 car for service because left side mirror when I used to close it makes some noise.I explained to service advisor his name is Kevin Pitamber then he called his dealership shop foreman look at my car and tell me need change the mirror because of mirror motor was not good and my second concern was when used rain I can’t see the road from the driver side area I was very dangerous I explain to the shop foreman and he bring some Paper towel he cleaned from inside that’s all then I go inside service advisor tell me he need to order the mirror I said ok then I got a loaner car and request also to wash my car. Next day Service Advisor Kevin Pitamber he called me and he says your car is ready for pickup but when i go to pickup my car I was completely shocked when I see my car It was completely disaster car wash department messed my full car all over front left side dent under the headlight and passenger side door they hit with something maybe when they was open the door make my door ugly chip and all over lots of deep scratches front hood and lots of swirl marks in my car paint, rear trunk spoiler area top roof all over side doors. I’m really disappointed completely unhappy at this moment how come they make my brand new car so ugly. Then called Kevin he came outside and I show him all over my car he says I’m really sorry your car was not like this he tell me we will take care of your car but we’re extremely busy at this moment come back November 1st week, then later I called also service manager his name is Joe Diss I talked him he came outside to see my car and he tell me his service advisor explained him everything, then I take out my car from the dealership.not only that after they installed the mirror my auto parking left side camera view doesn’t work anymore so when they call me November 1st week drop off my car i called Kevin to the lane just want show him left side mirror parking camera view doesn’t work and tell me he will take care of that and also before I drop off my car last couple days was raining badly I couldn’t see very well because left side mirror was not clear at all I do have some videos and pictures how was the front windshield, then again I got a loaner car they took one week after one week later called me and service advisor was telling your car is ready for pickup ok then go over there to pickup my car I was not happy at all because they didn’t fixed all those scratches and also make me mad more because they repainted my car full bumper with out my permission and also when they open the bumper they made some extra dent I show to the manager explain him everything over again and again my car was not like that at all then he go inside bring yellow marker pen he put in circle mark if you guys pull the camera you will see that not only those circles other lots of place he didn’t circles because he tell me he explain to bodyshop manager what conversation we have and he will explain also to check all over the car I find out also they made dent left rear tire upper side and he circle over there also he says he can’t see anything but he will tell bodyshop manager to fixed that area. Then he tell still you have our rental car I said yes he tell me to keep the car and he will take care of my car and he will delivery my car maybe next day I said ok but they 2 more weeks and I text service advisor couple times to check my car status he told me don’t rush to them I said ok as long you guys take care of my car I’m ok then when I go to pickup my car they didn’t tell me or offer me to walk over the car just to see everything is okay or not when I pickup my car I came back with in 10 minutes I was xxxx busy at work it was before thanksgiving day so talked to manager and I tell him going to pickup my car I’m coming back to work so when I come back to my work I see the white marks on my car then instantly I go back to the dealership and I talked to the service advisor I was telling him maybe those white stuff is compound but can you check he checked out little bit then called his manager Joe Diss he didn’t touch or even though he look at that place he was completely trying to ignore me and I tell him also check the camera you will see that white marks or chip was over there not only that my previous visit I show him left rear tire side has dent and he circle that area previously he didn’t fixed that dent at all if you guys can checkout the camera my car front hood has some chip marks that time I’m over 100% guarantee because I know my car was completely fresh and cleaned I have lots picture about my car before I drop off even though previous couple weeks I took so many pictures about my car I don’t see anything in my car at all. More funny thing is my car was over there 3 weeks but they didn’t fixed my car parking camera view error still showing the same problem. Please now my biggest concern is anyone can handle my car all kinds situation which is I’m facing right now as soon as possible I don’t care BMW corporate will handle the situation or the dealership member of managements. If I need to reach any BMW CORPORATE higher level please let me know. Thanks Sincerely Alim Razi..... More

Note :- ONLY Silver Spring BMW dealership Owners Attention. Terrible service experience from your dealership. Everyone failed to provide customer Satisfaction including all those managers. Now they’re completel Terrible service experience from your dealership. Everyone failed to provide customer Satisfaction including all those managers. Now they’re completely decline to do my car service. Service advisor Kevin pitamber And Service Manager Joe Diss. Date: August 12th 2019 at 4:00pm. •Highly Attention to the dealership owners BMW Silver Spring. Note : I called to the dealership to check they can replace two tires and customer service person tell me yeah you can come to replace the tires and I request her to transfer to the parts department make sure to check the tires are stock and parts department told me they’d have stock then I go over there at Silver Spring BMW and I park front of the service lane and go inside August 12th 2019 around 4:00PM talk to one of service advisor and he told me to see the service cashier desk I go over there and one of service advisor Kevin Pitamber he told me you can’t do your car service here because he was my previous car service advisor and he messed up my brand new 2018 340i xdrive I drop off my car for service because left side mirror when I used to close it makes some noise I explained to the service advisor his name is Kevin Pitamber then he called his dealership shop foreman he look at my car and tell me need change the mirror because of mirror motor was not good and my second concern was when start raining I can’t see the road from the driver side area It was very dangerous to drive my car I explain to the shop foreman and he bring some Paper towel he cleaned from inside that’s all then I go inside service advisor tell me he need to order the mirror I said ok then I got a loaner car and I request to the service advisor to wash my car he say okay he will do that and next day Service Advisor Kevin Pitamber he called me and he told me your car is ready for pickup but when i go to pickup my car I was completely shocked when I see my car It was completely disaster car wash department messed my full car all over front left side bumper dent under the headlight and passenger side door they hit with something maybe when they was open the door driver side door paint off door was looking so ugly and all over lots of deep scratches front hood and lots of swirl marks in my car paint, rear trunk spoiler area top roof all over side doors. I was really disappointed completely unhappy at that moment how come they make my brand new car so ugly then I called Kevin pitamber service advisor he came outside and I show him all over my car he says I’m really sorry your car was not like this he told me we will take care of your car but we’re extremely busy at this moment come back November 1st week, then few minutes later I called also service manager his name is Joe Diss I explained him he came outside to see my car and he told me his service advisor explained him everything, he also tell me to come back November 1st week so they will fixed my car then I take out my car from the dealership not only that after they installed the mirror my auto parking left side camera view doesn’t work anymore so when they call me November 1st week to drop off my car then I go to the dealership i called Kevin pitamber to the service lane just want show him left side mirror parking camera view doesn’t work and he tell me he will take care of that and also before I drop off my car last couple days was raining badly I couldn’t see front view very well because left side windshield glass was not clear at all I do have some videos and pictures how was the front windshield, then again I got a loaner car they took one week after one week later service advisor called me again and tell me your car is ready for pickup ok then I go over there to pickup my car I was not happy at all because they didn’t fixed all those scratches and also make me mad more because they repainted my car full bumper with out my permission and also when they open the bumper they made one more dent I show to the service manager Joe Diss explain him everything over again and again my car was not like that at all then he go inside bring yellow marker pen he put in circle marks to the service lane front of me if you guys pull the camera you will see that not only those circles other lots of place he didn’t circles because he tell me he will explain to bodyshop manager whatever conversation we have and he will explain everything to the bodyshop manager to check all over the car I find out also they made dent left rear tire upper side and he circle over there also he says he can’t see anything but he will tell bodyshop manager to fixed that area. Then he told me keep the rental car until we take care of your car at the same time he told me he will delivery my car maybe next day I said ok but they took 2 more weeks and I text service advisor couple times to check my car status he told me don’t rush to them I said ok as long you guys take care of my car I’m ok then couple days later service advisor call me and told me to pickup my car when I go to pickup my car they didn’t tell me or offer me to walk over the car just to see everything is okay or not when I pickup my car i was going from my work and also I have to go back to my work again when I pickup my car and come back to my work parking lot I saw my car front hood have some white chip marks instead of i go inside my work within 10 minutes i go back to the Silver Spring BMW I was xxxx busy at my work it was before thanksgiving day so I called to my manager and I tell him I’m going back to my car dealership instantly I go back to the dealership and I talked to the service advisor Kevin pitamber I was telling him my car front hood have some white chip marks I don’t know maybe those white stuff is compound but can you check he checked out little bit then called his manager Joe Diss he didn’t touch or look at that place he was completely trying to ignore me and I tell him also check the camera you will see that white marks or chip was over there not only that my previous visit I show him left rear tire side has dent and he circle that area previously he didn’t fixed that dent at all i tell him if you guys can check the camera my car front hood before o pickup my car that white chip marks was there 100% guarantee because I know my car was completely fresh and cleaned I have lots picture about my car before I drop off even though previous couple weeks I took so many pictures about my car I don’t see anything in my car at all. More funny thing is my car was over there 3 weeks but they didn’t fixed my car parking camera view error still showing the same problem. Now they fixed my car door big chip paint job now that paint is gone still they’re not taking care of my car last time when I go for tires they’re completely denied me to fix my tires issue it was nailed on my two tires, then I go back to the Rockville BMW they replaced two tires. •Now my big concern is to the Silver Spring BMW owns who will fixed my previous all those issues I do have all my videos and pictures since 1st day they messed my car from your store if you guys can’t solve the problems I don’t have any choice to hand over to the legal lawyer. •I wish I will get feedback from the owner as soon as possible. Sincerely Alim Razi More

Above and beyond service Erik our service rep was great even for being understaffed managed everything very well, and was able to answer our questions and concerns well. Lonni Erik our service rep was great even for being understaffed managed everything very well, and was able to answer our questions and concerns well. Lonnie who was our original salesman went above and beyond upon learning we didn’t have a loner car for our service appointment and gave us his, Erik and Lonnie worked it out quickly, nothing but the best from BMW of silver springs. Thank you More