BMW of Silver Spring

Purchased my X5 M50i from Harold Shelby after literally walking away from another BMW due to terrible customer service. From first contact Harold treated me like a VIP and the VIP treatment continued even walking away from another BMW due to terrible customer service. From first contact Harold treated me like a VIP and the VIP treatment continued even after I picked up the car. Harold made sure I got the veteran discount (even though I didn't know there was one) and he kept me fully informed all the way through the process. Harold even sent me pictures of my car being loaded off the truck straight from the factory and stayed beyond closing time to allow me to pick up my car that same day. Harold has earned my current business and all of my future BMW purchases. There are two BMW dealerships closer but I will gladly take the longer drive to do business with Harold, Gen and the rest of the folks at BMW of Silver Spring. More

Extra Effort goes a long way. I'd like to thank the staff at this location as their teamwork and efforts resolved a BIG hiccup in our continued purchase of the M5. A special THANK YOU goes to Mr. Aaro staff at this location as their teamwork and efforts resolved a BIG hiccup in our continued purchase of the M5. A special THANK YOU goes to Mr. Aaron and his EXTRA EFFORTS to close and get the documents signed as he was able to keep us smiling and happy with our purchase of the M5. Thank you for all your Extra Efforts. More

My car buying experience with Desirea was awesome! She was well informed, friendly, and extremely professional. She communicated well via telephone, text, and email and was prompt when I arrived for my ap was well informed, friendly, and extremely professional. She communicated well via telephone, text, and email and was prompt when I arrived for my appointment. I was able to get the car I wanted and it was a very pleasant experience. I definitely will recommend Desirea and BMW of Silver Spring to others! More

After spending the entire day shopping for cars at other dealerships I was extremely frustrated. The salesmen at the other dealerships were pushy and condescending and I think even if I had found a car I ha dealerships I was extremely frustrated. The salesmen at the other dealerships were pushy and condescending and I think even if I had found a car I had really liked, I would have said no on principle. Getting to BMW of Silver Spring and working with Desirea was refreshing. She was professional, direct, answered every question we had, and helped us find exactly what we were looking for. I’m grateful she was there and willing to offer her help and willing to stay late to get us the car we wanted. We plan to go back to upgrade two other cars and we will certainly be working with her again. More

Nate Vitek is a great sales representative who made my X5 SUV purchase being a wonderful experience. He tried everyway he could to support the completion of the transaction to settle and deliver the new car SUV purchase being a wonderful experience. He tried everyway he could to support the completion of the transaction to settle and deliver the new car to my home on the target date. I truly appreciated his help. More

Purchased an X5 m50i from Eric Lovo. This is our second new car purchase from Eric and he has been awesome to work with. He is knowledgeable, responsive and above all, fair and completely honest. There is new car purchase from Eric and he has been awesome to work with. He is knowledgeable, responsive and above all, fair and completely honest. There is no need to follow up with Eric as he is always on top of things. It's an absolute pleasure working with someone who knows his product and enjoys what he is doing. More

Kyle was awesome to work with! He was extremely responsive in working out a great deal for my purchase of the M440. He is also very knowledgeable about the car and was able to answer any question responsive in working out a great deal for my purchase of the M440. He is also very knowledgeable about the car and was able to answer any questions I had. I would happily go back and buy another car from him More

This is my first time buying a vehicle from a BMW dealership and I must say it was one of the best buying experiences I have ever had. Harold Shelby was outstanding! He was very patient, attentive an dealership and I must say it was one of the best buying experiences I have ever had. Harold Shelby was outstanding! He was very patient, attentive and accommodating. He truly made our purchase seamless. I would recommend Harold to anyone looking to make a purchase from the BMW Silver Spring location and I will be buying from Harold again in the future. More

I am delighted to work with Kyle in purchase of my X3. He was very responsive and helped me in selecting the car I was looking for. He has a professional attitude of dealing with customer and deserve recogni was very responsive and helped me in selecting the car I was looking for. He has a professional attitude of dealing with customer and deserve recognition. More

Brittany was absolutely fantastic to work with. She helped us lease two cars, including one that we built from scratch. She also facilitated two trade ins. The process could not have been smoother or m helped us lease two cars, including one that we built from scratch. She also facilitated two trade ins. The process could not have been smoother or more pleasant. I highly recommend Brittany to anyone looking for expertise without ego! More