BMW of Silver Spring

Five Stars? Brittany deserves every one of them because she's a *rock star*. We couldn't possibly be happier with her attention, engagement, and support througho Brittany deserves every one of them because she's a *rock star*. We couldn't possibly be happier with her attention, engagement, and support throughout the entire process. This is how car buying should be. So impressed. Thank you, Brittany!! More

I recently bought a BMW i4 from BMW of Silver Spring. Kyle Greene was an outstanding advisor, helpfully introducing me to BMW's first fully electric sedan and explaining its features. He was thoughtful a Kyle Greene was an outstanding advisor, helpfully introducing me to BMW's first fully electric sedan and explaining its features. He was thoughtful and not at all pushy through the sales process, and has been superbly responsive regarding questions I have had since my purchase. Gen Awanohara also provided me with very valuable advice through the financing process. Keep up the great work team BMWSS! More

Desirea is very helpful, respectful and honest. I purchased both BMWs from her. Thank you for a pleasant experience and I’m sure I will buy my next car from her. I purchased both BMWs from her. Thank you for a pleasant experience and I’m sure I will buy my next car from her. More

I ordered my BMW with Desirea Jackson and the build was extremely delayed, no fault of the dealer. Desirea communicated with me throughout and was a pleasure to work with. When the car arrived the wait was extremely delayed, no fault of the dealer. Desirea communicated with me throughout and was a pleasure to work with. When the car arrived the wait was well worth it. My experience picking the vehicle up was great as well. When I purchase my next BMW, I intend to go back to BMW if Silver Spring. More

Buying my first hybrid from BMW of Silver Spring was a great experience. Scott took care of me and my wife while shopping for a new car. He didn't push rather he was able to answer all our questions and g great experience. Scott took care of me and my wife while shopping for a new car. He didn't push rather he was able to answer all our questions and give his opinion when we asked him. He was very knowledgable, professional, and courteous. He recommended certain things to make our final purchase seamless like coming to get our trade in car appraisal on an earlier day and talking to the finance manager ahead of time about the various financing and package items. He made our car buying experience easy and definitely recommend this dealership! More

The dealership is conveniently located between Baltimore and DC in an auto park with nearly a dozen brands. The staff are friendly and professional in their various roles. At the time of this review, the de and DC in an auto park with nearly a dozen brands. The staff are friendly and professional in their various roles. At the time of this review, the dealership is under construction. Brittany answered the phone at 8am sharp, and went straight to work. The car was ready when we arrived for a test drive. She was not familiar with Landrover, so we didn't get the usual 'here's this feature and there's that amenity' spiel, but we didn't need it. It took less than 15 minutes for her to process the paperwork and seal the deal. She brought us drinks and snacks, and made small talk while we waited. She made us feel comfortable and appreciated, as she was attentive, kind, and adept. Unfortunately, the finance rep Aaron was not. He was slow to respond, and disinterested. He accepted the approval docs from my credit union, and pitched the add-ons which we politely declined, because the credit union's coverages were better. We were disappointed to learn that despite the approval and double the down payment he asked, we were not allowed to take the vehicle. We showed him that the check for more than the cost of the vehicle was to arrive in 12 hours, but he insisted that 'SOME people don't bring in a check and then we have a hard time getting the vehicle back." We drove home offended, with a receipt, but no car. Brittany apologized, and agreed to deliver the car to us in Baltimore, but unfortunately texted later that they were short staffed. We returned next day with the paper check, and Brittany checked in with Aaron. He said he was with a client and needed a few minutes. We helped ourselves in the cafe. 20 minutes later, I noticed Aaron at his desk on his cell phone. I asked if he's still with a customer, and he said no. We explained this to Brittany, and she inquired. 15 minutes later, Aaron came to get us, no acknowledgment of the extended wait, no eye contact, few words at all, until he asked again about the tire protection package add-on, which we now declined. I inquired about the 12/12 warranty he did not include in our paperwork, so he corrected the docs, and we signed again. He concluded with a smug 'congratulations,' --no thank you, enjoy, nothing. Brittany noticed my disappointment, apologized again, and returned the experience to a more pleasant one. Hopefully, this detailed review will help BMW Tisch Silver Spring address Aaron's cold, negative attitude, and commend Brittany's professionalism. More

Fantastic experience for the order/delivery of new 2022 BMW X5 45e. Brittany Barrett was the sales person that helped me from start to finish. She was very professional, always responded quickly to my e- BMW X5 45e. Brittany Barrett was the sales person that helped me from start to finish. She was very professional, always responded quickly to my e-mail/test questions, kept me apprised of the vehicle status during the order/production/delivery process and provided great hands on instruction when I took delivery. I highly recommend Brittany. More

Brittany was amazing. That was the best car buying experience I’ve ever had, and I’ve had a few. She was informative, transparent and always available for questions and co That was the best car buying experience I’ve ever had, and I’ve had a few. She was informative, transparent and always available for questions and concerns. She was also great about keeping me up to date on the process of my order. Best of all she was kind, had a great personality and was pleasant to work with. I pretty much knew what I wanted and she seamlessly made it happen. I will recommend her to anyone I know that is interested in BMW or buying a new car. Thanks Brittany for being fantastic and getting me in my beautiful hybrid! More

Ron was very helpful with my purchase mainly because the vehicle I wanted wasn’t one they normally sell. He kept in communication with me throughout the process until my vehicle was ready and even gave me a vehicle I wanted wasn’t one they normally sell. He kept in communication with me throughout the process until my vehicle was ready and even gave me a loaner More

Professional, courteous and extremely helpful during the car buying process. Would seek her services again car buying process. Would seek her services again More