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BMW of Silver Spring

Silver Spring, MD

4.9
4,012 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3211 Automobile Boulevard

Silver Spring, MD

20904

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Showing 4,012 reviews

May 22, 2022

She tried really hard to give me the best rates and discount. Gave me good advice about what goes best with the vehicle i was choosing. More

by nowthatwevemet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sales Manager
May 25, 2022 -

BMW of Silver Spring responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 20, 2022

Gen was super professional, flexible with scheduling and very courteous. He was able to answer all my financial questions and helped me make the best choices to maximize my gain on selling my car. More

by Aaron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gen Awanohara
May 22, 2022 -

BMW of Silver Spring responded

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2022

Lonnie was great, very under standing and up front during the whole process. He broke the typical "salesman" stereotype and exercised integrity during the whole process. More

by jc.mayo15
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Overby
May 19, 2022 -

BMW of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2022

Courteous, attentive, helpful, and zero-pressure - absolutely positive experience! Same goes for the dealership. Thank you, Lonnie. More

by skulikov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Overby, Gen Awanohara
May 19, 2022 -

BMW of Silver Spring responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!

May 19, 2022

Overall great experience! Scot and Gen were both friendly, courteous and professional. No pressure. Honored internet pricing without any hidden markups. Scot made sure our “ne More

by Lmkthale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gen Awanohara
May 20, 2022 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

May 19, 2022

Outstanding service. Purchased a 5 series BMW. Car was “as advertised,” no hidden fees, and Scott Sohn was great to work with. Professional, friendly, and knowledgeabl More

by Gazoo03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sohn
May 20, 2022 -

BMW of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 17, 2022

Desirea was great! What I appreciated the most was her patience with me. From the first time I sat with her I felt like I was chatting with someone I knew. She took the More

by Nicole Wilson
Recommend Dealer
Yes
Employees Worked With
Desirea Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not sure who the GM was that approve my special request, but thank you sir/ma’am., Aaron DeVane
May 19, 2022 -

BMW of Silver Spring responded

Hi Nicole, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2022

Scott loves to play games with customers. A test drive inquiry increases the online listing by $3000, he missed my appointment and said no one informed him about the reschedule. He pretended More

by noscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sohn
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

BMW of Silver Spring responded

Noscott, We take all feedback very seriously and we want to hear more about your recent experience. Our General Manger, Matt Dolesh, would like to discuss this with you. However, we are unable to identify you from the screen name used in this review. Please call or email Matt directly at 301-679-4375 or mdolesh@mileone.com

May 14, 2022

Rachel Rhea was my service advisor and she was professional and knowledgeable. I highly recommend both her and the dealership for your service . More

by Walter Cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Rhea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

BMW of Silver Spring responded

Hi Walter, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2022

Andre and Gen were superior in Customer Service from start to finish! 5 Stars! Thank you both. More

by nswaitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gen Awanohara, Andre Arias
May 16, 2022 -

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing BMW of Silver Spring!

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