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BMW of Silver Spring
Silver Spring, MD
4,064 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,064 reviews
July 22, 2004
I called to make my appointment and had no problems scheduling the service visit. This is when it turns bad!!! They told me my service was covered under warranty (fix leaking windshield washer sprayer) scheduling the service visit. This is when it turns bad!!! They told me my service was covered under warranty (fix leaking windshield washer sprayer), not the cheesy BMW scheduled maintenance policy which is a joke. So when I brought my car in I reference the ‘no charge’ to the tech and he kind of gave me an attitude. When I was called later that day to tell me my car was ready I was a tad irritated when they said $60. I then had to explain to the service manager that I wasn’t going to pay because I was quoted $0, under warranty. We then had a small argument when he said fine, just pick the car up. Okay, so I was pretty agitated, I picked up the car and called the service manager the next day. Guess what, the computer at BMW doesn’t show any work being done and worse yet, my oil started to leak tiny dime size droplets. Kind of a coincident, not sure? Anyhow, I brought it to my local Citgo gas station and with 15 minutes my oil drain screw was tighted back on properly and my windshield washer was working fine. If I had to raise one finger to tell them they were number 1, you know which finger I would raise. Avoid buying a car from Tischer and try not to get service from them unless all other dealerships and local gas stations blow up. More
by minnelli
Employees Worked With
Kerry
November 24, 2003
While better than BMW of Fairfax, VA, still off the mark. Perhaps BMW is not as in high standard as it once was. Dealership is always "backed-up" with service appointments. Service advisors make you "writ Perhaps BMW is not as in high standard as it once was. Dealership is always "backed-up" with service appointments. Service advisors make you "write-up" your own car when you bring it in during opening hours. They also want you to write up your own diagnosis.<br><br>As for sales.....<br><br>The sales department is very "slick". They would sell a car to a blind person. More
by teracon
Employees Worked With
Sales and Service
October 17, 2003
Had a great experience buying our first BMW. They were very competitive on price and the agent I used was superb. Follow up visits for service were OK (I was expecting much more from BMW) though I didn't very competitive on price and the agent I used was superb. Follow up visits for service were OK (I was expecting much more from BMW) though I didn't use my sales rep --- learned I should have and he would have taken care of us. More
by Jeepfun
Employees Worked With
Mike Mills, Service
July 15, 2003
I would rate this #1 dealer in the MD/DC area. The main praise goes to service. I recently had my vehicle checked up for some problems that I've found. Made an appointment, dropped off my car and the next praise goes to service. I recently had my vehicle checked up for some problems that I've found. Made an appointment, dropped off my car and the next day, everything was completed. Unfortunatly, I did not receive a loaner since they needed a 2 week period notice prior to the service made.<br><br>The sales department is top notch as well. Very very friendly and deals are great. They treat you well, even if you look like you are just looking around, having no interesnt on purchasing.<br><br>The parts department is excellent! Although sometimes it takes the parts ppl few mins to come out , they are very friendly ppl. They have this leniency on prices which is outstanding. Coupons are available on their website for discounted parts and service More
by woobiee
