BMW of Silver Spring

I want to thank Tischer BMW for their excellent personnel I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work wi I want to thank Tischer BMW for their excellent personnel that they have and have always had. It is particularly gratifying when one gets to work with an agency where the entire personnel work as one team to ensure the satisfaction of their clients. Since 2008, we have had a lease for a 2008 BMW 328i. We needed some auto service on our vehicle and called Rick Lopez. He immediately recommended we bring him the vehicle for service and took control of the situation, never with an accusatory or judgmental tone and without protest. Everyone there is very polite and willing to assist the client. We want to sincerely thank you and recommend you continue to hire wonderful people like Mr. Rick Lopez and Mr. Juan C. Rubio, who greatly facilitated this process for us. We were provided a car until everything was done, which was also a very nice gesture. Thanks so much and God bless. More

I called Tisher BMW and and asked for the sales department for BMW. I was transferred to Kailash. He was very friendly and patient. I told him I had a car in mind and a list of the features I wante department for BMW. I was transferred to Kailash. He was very friendly and patient. I told him I had a car in mind and a list of the features I wanted, and I asked if I could come in to talk with him. He said of course. I showed up, he greeted me with a hug as if I were an old friend. I was pleasantly surprised. I showed him my wish list. He reviewed them with me and brought some things to my attention that saved me money and still left me happy!!!! I test drove the car, we chatted like buddies. He went over all the features of the car, he was an expert. I changed my mind a few times in regards to the color I wanted for my car, he was very understanding and patient. Kailash suggested we walk around the lot to look at several different colors of BMW's, along with the two colors I was torn between. He wanted to make sure I was happy. Kailash introduced me to Joanna who handled all the finances, she was very efficient and helpful. He also introduced me to Chris, who explained how my current lease would be affected if my new car was not ready by the time my lease was up; no worries everything taken care of. This was by far the best experience I've had at any car dealership. As stated, I'm currently leasing a BMW, I only wish my first experience was as great as this one. I felt valued and well taken care of. Trust me, you can't go wrong at Tisher BMW with Kailash. He goes the extra mile!!!!!!! I mean the guy offered to walk around the lot in 100 degrees temperature!!!! More

The sales process has been fantastic...Ticsher/Kailash have been upfront, informative and very easy to work with...I compare this to the 7 other DC area BMW dealers I contacted. There is really no other have been upfront, informative and very easy to work with...I compare this to the 7 other DC area BMW dealers I contacted. There is really no other BMW dealer in the area that compares. I would recommend this dealer to friends and family. More

This is my second purchase from Tischer and it just keeps getting better. I enjoy the personal attention from this particular dealership and the sense that everyone in the dealership is interested in my bein getting better. I enjoy the personal attention from this particular dealership and the sense that everyone in the dealership is interested in my being satisfied. If there is a problem- someone tries to correct it immediately. I think Andy Alexis is one of the best sales people out there. He is never pushy but confident in his product knowing every aspect of it. He is always willing to listen to my needs and desires. Overall an A+ experience. More

This was by far the nicest car buying experience that I have encountered. Upon arrival, Kevin was totally prepared and presented me with a binder with all the pertinent information on the vehicle that I w have encountered. Upon arrival, Kevin was totally prepared and presented me with a binder with all the pertinent information on the vehicle that I was interested in. Our test drive was very informative and the whole negotiation went very smoothly. Joanna took care of all the paperwork very professionally and the whole experience was fantastic. Thanks. More

We were referred to Tischer BMW and the car-buying experience was no longer a nightmare. Everyone at Tischer was pleasant and accomodating, from the receptionist to the various sales and service staff experience was no longer a nightmare. Everyone at Tischer was pleasant and accomodating, from the receptionist to the various sales and service staff. General Manager Larry Severin welcomed us and intoduced us to Brian Cunningham and Mike Maloney who were both extremeley knowledgable in their respective areas. They talked with us, going over what specifics we wanted in a car. Brian knew all aspects of the cars we were considering and went over every detail and option with us. Not only was he knowledgable, pleasant and patient, but he was never patronizing. We decided that the 528i xdrive was what we wanted, and then Mike became involved. Mike located the cars with the options that we were interested in and then provided explicite information about the "bottom line", providing us with buy vs lease numbers immediately. Any questions or concerns we had were answered courteously and with attention to all details. We negotiated terms-in a very civilized manner- and the deal was made. When we picked up the car, everyone was again extremely gracious and welcoming. Brian showed us the car and then began the paperwork. He got everything in order and then introduced us to our financial advisor who dealt with finalizing the sale. Within an hour, we had Maryland tags attached to our car and we were ready for our "New Car Owner Lesson". Brian took us to the car and patiently set up the satelite radio, the BMW assist and the Bluetooth. Then we went over all of the electronics in detail until we felt comfortable to drive off in rush hour traffic. We would not hesitate to recommend Tischer to any of our friends and relatives based on the excellent customer service we experienced. More

I have been a customer of Tischer BMW since 2004. I am a repeat customer with Tischer and with sales representative, Andy Alexis because of Andy's caring and trustworthy personality. Andy goes above and bey repeat customer with Tischer and with sales representative, Andy Alexis because of Andy's caring and trustworthy personality. Andy goes above and beyond in customer service and makes me feel comfortable and informed making such a lofty purchase/lease. This is why I have continued to give Tischer my repeat business. More

Kevin was a true professional – he gave me the bottom line price which beat both local dealers in my area – the 100+ mile trip to the dealership was worth the drive – wife loves the drop top 328i and she line price which beat both local dealers in my area – the 100+ mile trip to the dealership was worth the drive – wife loves the drop top 328i and she is looking forward to many evening enjoying the true automobile driving experience that only a “Tischer” BMW can deliver :-) -- Thanks Kevin (sales) and Anthony (finance). Scott More

Kailash was up front regarding pricing and very responsive to calls and emails. He provides the type of service that many other dealerships simply will not. Agreeing on the price of the car was sim responsive to calls and emails. He provides the type of service that many other dealerships simply will not. Agreeing on the price of the car was simple and painless. He explained all of the features of the car upon delivery and tracked the car for me during transit. Kailash is a pleasure to work with and I will be purchasing my next BMW from him. Joanna reviewed all of my options to complete my lease agreement and explained all of the monthly payment scenarios. My tags were ready for me to drive off the lot and the process was painless. Paperwork was promptly prepared to get me on my way. More

Chris made me feel like I am a valued customer and makes every step of the process easy. I have already referred several people to give Ticher a shot at making a deal, and I will continue to do so. The VIP every step of the process easy. I have already referred several people to give Ticher a shot at making a deal, and I will continue to do so. The VIP service is what I like most and why I first considered Ticher rather then vob More