BMW of Silver Spring

Our overall experience at Tisher BMW was great. We came to look at one used car specifically and arrived 15 minutes before close. Mr. Skirpa came to help us and show us the car and offered to test drive it to look at one used car specifically and arrived 15 minutes before close. Mr. Skirpa came to help us and show us the car and offered to test drive it. He was very informative and helpful. We were set on the car so we came back the next day to go over paperwork, we had a baby with us so he already had the BMW detailed and cleaned by the time we got there to cut down the waiting time. The employees were friendly & overall it was a great atmosphere and place to buy a car. I would definitely recommend this dealership. More

I recently purchased my second BMW at Tischer BMW and the customer service there is outstanding. The process was smooth and efficient. I was able to pick my vehicle from a wide inventory and Rick Lopez gave customer service there is outstanding. The process was smooth and efficient. I was able to pick my vehicle from a wide inventory and Rick Lopez gave me great deal with my trade in vehicle. Michael Malony was really attentive and was able to facilitate the process. Chris allen was great and patience when I couldn't decided between vehicles. I'm please with the customer service at Tischer BMW and I will buy my next BMW there. More

My name is Ishmael Lazarus. I live in Washington D.C. and I recently purchased a used BMW 328 from the good people at Tischer BMW in Silver Spring, Maryland. I'm on a rather fixed budget and, frankly and I recently purchased a used BMW 328 from the good people at Tischer BMW in Silver Spring, Maryland. I'm on a rather fixed budget and, frankly, times are tight. However, Mr. El Baltimy ("Manny") was helpful not only in helping me choose a quality vehicle but he and his manager pointed me in the right direction where financing was concerened . . . a key step in my being able to figure out if I could ultimatley even afford this car. In the end, I drove off of the lot with my re-certified European automobile in style! I highly recommend Manny and his team if you're pricing a good used car. More

I purchased a Certified Pre-Owned BMW. I was able to find the exact automobile that I wanted in a couple of days. The salesperson was very responsive and informative. He went out of his way to ensure that I the exact automobile that I wanted in a couple of days. The salesperson was very responsive and informative. He went out of his way to ensure that I had all of my questions answered. The entire process was organized and efficient. I would recommend this dealer to anyone who is interested in purchasing a BMW. More

the best price the best Service the most Friendliness the best price the best Service the most Friendliness people. i came all the way from New York to get my 335is and that says it all... thay helped the best price the best Service the most Friendliness people. i came all the way from New York to get my 335is and that says it all... thay helped me regrding how will be the best option for me in order to get to Maryland from NY and thay offered to pick me up from the station... i will come back for my next car... see u in 2 years... Yehuda More

I just want to write about my experience at Tisher BMW. Although I was a bit skeptical because their buildings were under contraction, once I met the people and started doing business with them, I totally Although I was a bit skeptical because their buildings were under contraction, once I met the people and started doing business with them, I totally forgot about my surroundings. Lonnie had everything ready to go and promised that I would "LOVE" my car. When I got it, he was absolutely right. I LOVE MY CAR!!! Anthony and Joanna went above and beyond and got things processed and me out the door!!! Rick Lopez was THE best!!! He gave me a great value for my trade and even through in an I-Pod connector as a freebee!!! I will definitely purchase my next car from Tisher BMW!!! More

This was the first time I had bought a new car in 16 years. This is the first experience that I had with lining up the vehicle that I wanted over the internet and then going to the dealer to test drive years. This is the first experience that I had with lining up the vehicle that I wanted over the internet and then going to the dealer to test drive. While they did not have the exact vehilce in stock that I wanted, I was happy to wait for the vehicle to be built. The sales person was not too pushie in trying to make the sale; however, I knew that a sale was important to the overall business, every customer understands this. In this case, when the salesman simple answered my questions in an informative and non-pushie way, he was making the sale and gaining a client. Thank you. Of course I wanted to look at other vehicles, I told the salesman that and I felt comfortable about looking at other vehicles and not feeling that I had disappointed the salesman on our first encounter. In fact, I came back the same day and looked at the vehicles that I was interested in. After thinking about the purchase over the next 48 hours, I ended up coming back and completing the sale for the vehilce that I wanted with the color that I wanted and with the features that I wanted. This made for a very good experience and I was very happy with the overall process. I want happy that I was the one who contacted the salesman and said I wanted to buy X,Y & Z. In 4 to 7 years, I will come back and purchase another car based on this positive experience More

My overall experience was outstanding. Jacob was very professional throughout the entire experience and never pressured me and took his time to explain the benefits of buying a Certified Pre-Owned BMW as professional throughout the entire experience and never pressured me and took his time to explain the benefits of buying a Certified Pre-Owned BMW as well as work with me on a more competitive price on the car and my trade in. I would definately buy another BMW from Tischer and Jacob specefically! More

Upon reaching the Service Department door, I was greeted by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the expe by a gentleman who was happy to see me on October 2. I know the routine in coming to the dealership to pick up my car. This gentleman made the experience very pleasurable as if it was my very first time. I will explain. He greeted me, walked me to the cashier, he verified my name, and got my paperwork ready for the cashier (note: cashier was helping another customer at the time). Next, he informed me that my car would be coming up, shortly. After finishing up paperwork with cashier, I waited in my usual spot to pick up my car. To my surprise, the garage door open and my car was coming through the door. The same gentleman who greeted me was behind the wheel. After pulling through the Service Lane, he got out and removed all the protective devices to keep my vehicle clean. He explained that my Tire Pressure light was on. He further explained that due to the colder weather that morning, it would have been enough to trigger it. He said, “I brought your vehicle into the shop to check tire pressure in all the tires and reset the system.” I gathered from his in depth knowledge, that he was Paul’s replacement? I have dealt with Paul on prior visits. Paul was one of the Shop Foreman’s and very good at quality control. So, I asked him, “Are you Paul’s replacement?” He said, “No, but I use to be a Technical Instructor for BMW.” I ask this gentleman his name. He said, “Mike Crawford.” It was a tremendous pleasure to deal with someone who has genuine concern and had first hand working knowledge of my car. BMW of Silver Spring aka Tischer BMW, you have an asset in Mr. Crawford. Plus, I have been coming to this dealership for a very long time. I am happy to see and experience such a high level of service, professionalism, and honesty is back. Mr. Crawford keep up the good work, you have made me a believer, once again. Finally, I drove away feeling good that there are still people in the Automotive Industry that care about me as a customer and not by the amount of money spent. From a 'Renewed' Loyal Customer FYI: I feel very confident in recommending Tischer BMW to my clients and business associates. More

I drive a 2006 530xi sedan. I had a flat tire warning last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was servi last Saturday afternoon (9/18). I did not notice a visible loss in pressure after 1 hour, so I drove to the dealership and told the same. I was serviced by Jack Barber. He checked the pressure in all 4 tires and noted it was low on the right passenger side and would check the tire for damage. He came back in like 5 minutes and said everything was fine and it was just the weather and TPMS was acting up. I was skeptical if he could take a look at the tire that quickly. After he gave me the keys and said I was all set, I noticed he did not reset the i-drive. It was still showing the FTM screen and he had not bothered to set the tire pressure. I was not happy with the service, but assumed it was poor as it’s complementary. I got the flat tire warning again on Friday (9/24). I did not notice a visible loss in pressure even after a few hours. I did not visit the dealership given the poor service just a few days back. I set the tire pressure in the FTM menu. Flat warning came ON again on Sunday night and this time there was a visible loss in pressure on the right passenger tire. I put the spare and went back to the dealership Monday morning (9/27). I was serviced by Kevin Hull. He said there was a nail on the right passenger side and the tire had to be replaced. I was told nail was in the tire for a while as its head was smoothed out and in level with the tire. Had they done their job right, they should have found the nail on my first visit. It has been a very stressful week, with flat tire warning coming on 3 times and unable to understand if the sensor had gone bad or if there was an issue with the tires. I had to pull over and wait every time and drive with a very uneasy feeling all week. They also misplaced the valve stem cover yesterday and claimed that it was never there to start with !! I put the spare tire just this morning and I know the valve stem cap was there on the full size tire. I was “advised” they are sold in packs of 4 and I could buy a pack at the parts department or “should check on the bikes of the kids in the neighborhood as they really like bmw valve stem caps”. They are reckless and completely irresponsible. I will not visit this dealership again and not recommend it either. More