BMW of Silver Spring

Single handedly restored my faith in the automobile dealing industry. I will forever use my buying experience with Rick Lopez as my personal gold standard for customer service. I would strongly recomm dealing industry. I will forever use my buying experience with Rick Lopez as my personal gold standard for customer service. I would strongly recommend working with Rick to anyone who appreciates being treated with the utmost level of professionalism and respect. I usually never go out of my way to write up responses such as this one, but this simply could not be more warranted. His personal and attentive style caused me to have the best and most comfortable experience imaginable. (buying experience occurred on 1/24/2009 when buying a used BMW 328 xi) More

The experience overall was very positive. The staff was friendly and very accomodating. I've worked with Tischer for my previous BMW service calls, and their great customer service shows all around. Grea friendly and very accomodating. I've worked with Tischer for my previous BMW service calls, and their great customer service shows all around. Great dealership I'd recommend to others and will continue to patron! More

I recently leased a 3-series, and manny was a wonderful salesman. Larry (the general manager) was wonderful as well. He was very accomodating, and very easy to talk to. I would definetly recommened this de salesman. Larry (the general manager) was wonderful as well. He was very accomodating, and very easy to talk to. I would definetly recommened this dealership to anyoen who wants to purchse/lease a new BMW. I was recommended by a friend, and it turned out to a great decision. I live in northern VA and I wouldn't normally come out this far for a new purchase/lease, but after the recommendation, I was very satisfied. More

Overall a very nice experience. Mike Thompson provided great service. There were a few minor delays in the process (flat tire on model), but was quickly corrected. Had to wait a while for financing person great service. There were a few minor delays in the process (flat tire on model), but was quickly corrected. Had to wait a while for financing personnel, but then again, don't bring you kids along. More

After being loyal to a dealership in Virginia for several years, I wanted both a great car and a great experience (and the other guys just weren't cutting it anymore). My friend had recently bought his CPO M years, I wanted both a great car and a great experience (and the other guys just weren't cutting it anymore). My friend had recently bought his CPO M3 and had nothing but good things to say about Tischer BMW, so we gave it a try. My girlfriend and I had a great experience at BMW. We drove in the rain and horrible, horrible traffic to test drive a BMW Certified Pre-Owned 2006 330xi with only 19K on the clock. And it was WELL worth the trip out. Our Sales guy, Manny, had the car ready to go when we arrived. He was very easy to work with. The car we wanted was priced well and our trade-value was more than fair. Manny went through every single detail with us, whether it was paperwork, numbers or how to operate a modern 3-Series. I've honestly never had a better experience with a Car Salesman. And then there's my other favorite person at Tischer BMW: Michelle in Finance. Again, EVERYthing was explained in detail. She never pushed anything on us and made certain we were comfortable with all the final numbers. When some snags popped up a few days later, she helped work everything out with the folks at BMW Finance and lock in our rate (0.9%!!!). We picked up the car on Saturday. It's absolutely gorgeous. We'll be going back to Tischer BMW from now on ;-) More

My friend purchased a 2005 M3 from Tischer a few months ago and still talks about how easy they made the process, how friendly their staff was, the condition of the car, etc. Based on his experience, I dec ago and still talks about how easy they made the process, how friendly their staff was, the condition of the car, etc. Based on his experience, I decided to give Tischer/MileOne a try. I rushed from work in downtown DC and drove in the rain and horrible traffic out to Tischer in order to see a very specific car: a Certified 2006 330xi with manual and just 19K on the clock. A rare car indeed. My hopes were high, but I was totally unprepared for just how great the experience would turn out to be. First and foremost, they treated my girlfriend and I with respect. That's a whole lot more than can be said about other places (especially since we look young and dress casually). They had a great example of exactly the car I was looking for and had it ready for us to test drive when we arrived. Manny was our Sales Associate. He was careful to explain all the technological features that explained why the test drive was so engaging... and yet so effortless (was it really raining?). I always felt well informed and never pushed. Talking to him was easy and natural. He had even stayed late to just meet with us! Very cool guy, all-around. Michelle was our Finance Manager. Not only is she a true professional, but warm, informative and thorough. She made absolutely certain that we understood all the details, what such-and-such meant, and so on. She made us feel very comfortable and at ease. She definitely raised the bar, to say the least. All these add up to a solid recommendation. To anybody who's serious about buying the best used BMW money can buy (without spending a fortune), I'd say consider Tischer before you try ANYone else. You won't be disappointed! More

Manny provided very good service and was responsive to all requests. He also provided good follow-up service and continues to stay in touch to ensure a good BMW experience. I believe I got a good deal al all requests. He also provided good follow-up service and continues to stay in touch to ensure a good BMW experience. I believe I got a good deal although I could have bought the car a month later to enjoy 0.9 % interest instead of 2.9 %. More

Great experience. Entire staff was very friendly and helpful. I received poor service from other BMW dealerships in the area and felt like I wasn't taken seriously because of my young age, but Manny helpful. I received poor service from other BMW dealerships in the area and felt like I wasn't taken seriously because of my young age, but Manny was professional from the start. He has always been quick to respond to my inquiries, and overall great to do business with. More

My rating is based on the level of professionalism, care, and service provided by this individuals. I purchased a certified pre-owned 2006 BMW 330i from Ticher on 12/30/08. The experience was extremely ple and service provided by this individuals. I purchased a certified pre-owned 2006 BMW 330i from Ticher on 12/30/08. The experience was extremely pleasant, and these staffers were exceptional. More

My son purchased a used BMW and worked with Son as the sales person. He was cordial and straight forward efficiently handling the task. Jennifer was in charge of the financing aspects of the sale and sh sales person. He was cordial and straight forward efficiently handling the task. Jennifer was in charge of the financing aspects of the sale and she was teriffic. She made Matthew feel very at ease with a rather intimidating process and was great to work with. I felt this dealership was the best I have ever dealt with. More