BMW of Silver Spring

I was leasing an Audi for years. My lease was coming to an end so I went to the Audi dealership. I went in hoping to purchase a 2008 or a floor model of an Audi. I told the Sales Rep what I could afford a an end so I went to the Audi dealership. I went in hoping to purchase a 2008 or a floor model of an Audi. I told the Sales Rep what I could afford and what I wanted to pay. He did not spend alot of time with me and basically told me that he would work on find something that I could afford and would get back to me on qoutes. He never did. I have to say that I left the dealership as though no one could be bothered. I love Audis and so wanted to buy my first Audi but really resent the way that dealership treated me as a customer. So I started looking around at other dealerships. My aunt and step mother both own a BMW and love it. So I sent an email to MileOne and they got back to me immediately. I was assigned Michael Kazemburg. He called me immediately and I was very honest about what I could afford. I thought that would deter him from helping me find a car but No:)....He actually treated me so well and was helpful in helping me find somethingin my price range. He was honest and really made me feel as important as someone who was purchasing one of their top of the line models. When I arrived at the dealership it was approximately noon...He offered to get me some lunch and literally spent the entire afternoon with me (taking his time to make sure that every option was claerly layed out). After purchasing my 2006 BMW, he sent me home with a full tank of gas and his card. The customer service at this dealership was really exceptional. After having been ignored by the Audi Dealership, it was really refreshing to be pampered throughout the process. Believe me when I tell you Michael works very hard at meeting all of your expectations! Michael Thank you thank you thank you! More

I had to travel 70 miles across state lines to get to Tischer BMW and it was worth the time and effort. There is a BMW within 30 minutes from my home but their customer service could not compare to the Tischer BMW and it was worth the time and effort. There is a BMW within 30 minutes from my home but their customer service could not compare to the experience I had at Tischer. After I got there, we discussed the finances of what I would accept for a monthly payment. I asked to do that before I got behind the wheel because I knew I would fall in love once I started driving. They offered me $1,000 MORE for my trade after I got there and were able to get the payment to where I needed it to be. There was no bait and switch, no high pressure to purchase - just friendly service and people listening to my needs. Rick even remembered my earlier email and we discussed our shared love for dogs. Most dealers don't remember the fine points of potential buyers lives - they just want to sell cars - especially in this current market. If anyone out there is looking to buy a new or used BMW - even if you have to drive a way to get to Tischer - make the journey, you will not regret it. I know I don't! More

My sales guy (Kevin) and a few other guys worked diligently way pass closing hours to patiently explain very little detail about the vehicle and answering all my questions (…after signing on the dot diligently way pass closing hours to patiently explain very little detail about the vehicle and answering all my questions (…after signing on the dotted line). If he wasn’t a 100% sure about a question he researched it quickly (not your typically salesman…just telling you what you wanted to hear). Truly this was my best experience at a dealership. No hassle, great financing, excellent price, knowledgeable staff, and all FIRST CLASS. I live over 70 miles from this dealership and I will be buying my next car from Kevin (Tischer BMW) More

I searched hi and low for my new 330. I am fussy can not stand the wood. I experienced impeccable service from Rick and Manny. They appreciated my love of the BMW brand and my ruthless negotiations. I will stand the wood. I experienced impeccable service from Rick and Manny. They appreciated my love of the BMW brand and my ruthless negotiations. I will be buying my next care from them hopefullly sooner than later. jane More

I searched for a 2008 528i online and at dealerships across NC for about 4 months and bought from Tisher BMW in MD. Rick Lopez was great to work with on the phone and even nicer in person. I highly co across NC for about 4 months and bought from Tisher BMW in MD. Rick Lopez was great to work with on the phone and even nicer in person. I highly complement his excellent sales staff and he was definitely a "man of his word" and did not waste my time in driving to Maryland for the deal. He elimated all the questions before we ever met and there were no bait and switch tactics. His entire staff were people of their word! BMW can be very proud of this particular dealership. Rick's sales staff, especially Michael Kazemburg and Anthony Lucas and even the detail guys were great to work with. We are really enjoying our BMW!!! Our only contact with Tisher BMW was by phone and online before we drove to Maryland from North Carolina to inspect the car and close the deal. I highly complement Lopez for excellent job he did in representing the car to us (also the online pictures) and the great job of working out the details of the purchase before our trip was made. More

Internet sales team is very helpful and knowledgeable about their products. Shane Reighard did a great job on my brakes. Service Advisor was great in taking care of rental car for me. I've also seen p about their products. Shane Reighard did a great job on my brakes. Service Advisor was great in taking care of rental car for me. I've also seen positive feedback on multiple internet forums about the internet sales team. Keep up the good work. More

I've taken my car to this dealership many times and have always left with smile on my face. They were very courteous and always offered me a free car wash, even after the most basic of services. Also, Tisch always left with smile on my face. They were very courteous and always offered me a free car wash, even after the most basic of services. Also, Tischer's online parts prices are amazing! Keep up the good work! More

I am an in Australia and when Tischer started shipping internationally I started ordering parts for my BMW. Jason helped me through the ordering process via internet chat to ensure I was getting exactly w internationally I started ordering parts for my BMW. Jason helped me through the ordering process via internet chat to ensure I was getting exactly what I wanted and even provided several shipping quotes to give me several options. All of this was done in a matter of hours and what eventually cost me $1600 to my door from Tischer, was $7000 locally so I was very impressed. On arrival, I noticed that Jason had split my order up into two good quality boxes so the parts arrived to me intact and were manageable as the weight was over 40kg. More

Evan and Jason at www.getbmwparts.com / Mile One Tischer BMW of Maryland are some of the best people I have ever ordered from. The price is great the shipping is great and the customer service is out of thi BMW of Maryland are some of the best people I have ever ordered from. The price is great the shipping is great and the customer service is out of this world awesome. If I ever have a question the respond very fast, and when I order something I always receive verification and a tracking number within in an hour. So if you are thinking about using this dealership I would highly recommend it. More

Best car buying experience ever. Not only did we get a great price on a fabulous vehicle (a used 2006 BMW X3), but everything was explained to us in detail, the customer service was fantastic, and despite great price on a fabulous vehicle (a used 2006 BMW X3), but everything was explained to us in detail, the customer service was fantastic, and despite being three salesmen down, the overall experience was extremely enjoyable. Rick was one of the most personable, friendly salesmen we've met. He was kind enough to listen to our concerns and really answered our questions until we were satisfied and comfortable. Chris stayed late to help us finish up our paperwork and was extremely friendly. He took great care in showing us how our new car worked and explained everything until we understood it perfectly. Michelle in finance was also very friendly and helped us finalize our contract very quickly. We honestly could not believe how nice and courteous everyone on staff there was (especially the three employees we dealt with). Any company - let alone dealership - would be blessed to have these people working for them. More