BMW of Silver Spring

Kailash is a good salesman and the price was right but I had to cancel my order because of very poor customer service otherwise. Not once was a phone call returned from the general manager or finance (I gue had to cancel my order because of very poor customer service otherwise. Not once was a phone call returned from the general manager or finance (I guess they're really busy). In addition it has been 3 weeks and my deposit has yet to be returned even though I've called 3 times and been told it would be in the mail the next day. Another week and I'll have to call BMWNA, followed by consumer affairs. Everyone seems very polite, but no one with the exception of the saleman follows up after telling you they will. I've had to call a dozen times for follow ups and it has been quite a frustrating experience. Unfortunately I expect premium service from a premium brand and have not received that with this dealership. So with my order placed, it's back to an out of state dealership where my new purchases have always been awesome. Just a reason for a 3 day road trip with the top down. I did received a very fair price for my trade-in from Tischer. More

I originally came to Tischer BMW simply to investigate the car stock. I had never driven or owned a BMW so I wanted to do my homework before making any decisions. I was approached by Jerry G. Grant, cli the car stock. I had never driven or owned a BMW so I wanted to do my homework before making any decisions. I was approached by Jerry G. Grant, client advisor, who was affacable and very professional. He was able to find a vehicle that matched all of my criteria. When we went for a test drive, I was surprised at the responsiveness of the vehicle; it handled beautifully. By the time we returned to the showroom, the vehicle and my customer experience far exceeded my expectations. Thanks to Jerry, though this was my first BMW experience, it will not be may last. I highly recommend this dealership and their staff. More

I recently purchased a 2008 330I from Tishcer. My client advisor, Jerry Grant, was a pleasure to work with and the sales manager, Rick Lopez, was extremely courteous and worked to ensure that the sales proc advisor, Jerry Grant, was a pleasure to work with and the sales manager, Rick Lopez, was extremely courteous and worked to ensure that the sales process was as pleasureable as possible. I would certianly recommend Tishcer to anyone looking to buy a new or used BMW. More

I would've rated the dealership all 5's except for the negative experience my significant other & I had with Anthony (Finance). I want to preface my remarks by stating that I have over 25 yrs of sales exp negative experience my significant other & I had with Anthony (Finance). I want to preface my remarks by stating that I have over 25 yrs of sales experience in the private sector, have coordinated customer satisfaction programs & am well aware of the importance of quality customer service to any organization, but especially to a car dealership. I read people's body language & facial expressions when dealing with them face-to-face, & from the moment I met him I was not impressed with Anthony. He appeared unconcerned, almost arrogant, as though he was trying to let us know who was in-charge. When a question arose about a financial issue, my friend, who was a little nervous, was looking to him for suggestions on how to remedy the problem. While helping her initially, he appeared to become progressively more disinterested, as to imply she could not afford the car unless it was on his terms. We were told it would be possible to take the car the same day even if financing was obtained elsewhere (NFCU), but Anthony insisted we'd have to return on Monday (2 days later) for the car. At this point my friend was feeling "put upon" & left the dealership. I had the feeling he really did not want to work with her. Had I not intervened & pursuaded her to return on Monday, there would've been no sale. Employees need to understand it only takes a gesture, a "slip of the lip", or even an expression to sabotage a deal. Over the years, I've "tested" numerous dealerships in this metro area on some of the following items: product knowledge of sales staff, courtesy of all employees, any bias displayed, integrity, & honesty. Any dealer failing these "tests", not only did not get my business, but didn't get any of the business from my friends, clients or business associates. Kevin, who'd been wonderful throughout the entire deal, made arrangements for my friend to meet with Joanna (finance) to complete the paperwork on Monday. Kevin met us on Monday, then introduced us to Joanna, who completed the paperwork professionally without any drama. I must commend the knowledge, professionalism, & courtesy displayed by Kevin & Joanna. When I'm prepared to purchase my BMW, I'll insist on working with them & will refer any additional business to them. Lastly, referrals are the best form of advertising for any business since it incurs no cost to the business. In these troubled economic times, no business can afford to lose any customers, least of all one who had a bad experience with that business. What's that old saying in sales, "a customer having a good experience will tell another person about that experience, but the customer having the bad experience will tell ten". Tischer was chosen in part because of their stellar reputation within the automotive community. Over the years I've referred over a hundred people to particular makes, models, & dealers when I've been impressed by them. My friend absolutely loves the car & could be called a walking billboard for BMW & Tischer. I feel badly having to rate the experience less than perfect, but felt was necessary due to the dealings with Anthony. Otherwise, Tischer would have received a perfect score. More

I just moved from miami , florida to start my medical residency in DC and needed to lease a car. This was the greatest experience I had buying a car. We spoke to Andy on the phone several times and worke residency in DC and needed to lease a car. This was the greatest experience I had buying a car. We spoke to Andy on the phone several times and worked out an amazing deal with him. He was wonderful to work with. Tischer BMW sent Jerry to come pick us up all the way in DC. He was very pleasant and great company during our 45 minute drive to Maryland. After we leased the car Jerry sat with us for almost an hour explaining and demonstrating every feature of the car. I highly recommend this dealership to anyone in the Maryland, Virginia and DC area! More

Truely a VIP service provided by Tischer BMW in any respect. It is a must-see when you think about buying a BMW. I worked with Jerry Grant, who I would rate one of the best sales agents I ever met. Jer respect. It is a must-see when you think about buying a BMW. I worked with Jerry Grant, who I would rate one of the best sales agents I ever met. Jerry is competent, understands the customer and made an excellent offer. Availability also during evening hours was most helpful. What I really appreciated is that it did not matter whether you buy this model or possibly another one, whether new or pre-used, he was the right person to talk to and get immediate feedback. Great job and congrats to Tischer BMW. More

The Service provided by Tischer BMW is outstanding. After taking my car to another BMW dealership and I was told there was nothing wrong with it, I took it to Tischer and Kevin had not problems identif After taking my car to another BMW dealership and I was told there was nothing wrong with it, I took it to Tischer and Kevin had not problems identifying the issue. Him and Kristina provided first class service. My car was repaired within 8hrs and returned back to me. The service they provide is way above other BMW dealerships in the area thanks to employees like Kristina and Kevin. More

I have been looking for a 328 Convertible BMW and I had the good fortune to stop by my local dealer Tischer BMW. I was greeted by Rick Lopez the (Pre-Owner Sales Manager) ho introduce me to Sigis Skirpa th the good fortune to stop by my local dealer Tischer BMW. I was greeted by Rick Lopez the (Pre-Owner Sales Manager) ho introduce me to Sigis Skirpa the BMW Client Advisor) both were knowledgeable and helpfull and easy to deal with.They dealt with my constant questioning and vigorous negotiating.I was never pressured and they didnt force any unwanted options on me and was extremely friendly and willing to go the extra mile to make the deal,but most importantly,there were no pricing games. I recomment anyone wishing to recive polite,knowledgeable,friendly service in a great environment and want to be treated with respect, Should take my advise and see Sigis Skirpa Or Rick Lopez at Tischer BMW for the ultimate buying experience and there exceptional collections of pre-owner vehicle More

I chose Tischer BMW as they had a specific CPO car in inventory I was interested in. They were very responsive to my internet inquiry and they were able to accommodate my schedule for a test-drive. Kevin inventory I was interested in. They were very responsive to my internet inquiry and they were able to accommodate my schedule for a test-drive. Kevin Hemmis and his team did an outstanding job of explaining not only the vehicle but also the details of the BMW CPO program and financing options. The most convenient tool for me is e-mail, we finalized pricing and the deal and all outstanding questions I had mostly via that method, minimizing my time in the dealership and travel (I'm from Virginia). Throughout the process, I do not have any complaints. More

I purchased a used BMW X5 from Tischer and both Chris Allen and Rick Lopez were great to deal with! The car was perfect and the price was better than any other dealer within 250 miles! I live over an h Allen and Rick Lopez were great to deal with! The car was perfect and the price was better than any other dealer within 250 miles! I live over an hour away and will continue to visit them for any of my future needs! More