BMW of Silver Spring

I give this dealers Used car sales dept a 10. Mostly I I give this dealers Used car sales dept a 10. Mostly I delt with my salesperson Kailash Joshi, this gentelman goes above and beyond and is a man of h I give this dealers Used car sales dept a 10. Mostly I delt with my salesperson Kailash Joshi, this gentelman goes above and beyond and is a man of his word. He even stayed several hours late for me to complete my purchase. The customer service I recieved from Kalashi was absolutly outstanding, what a great man !!! I also spoke with one of the Managers I belive his name was Larry S. He was also a great customer service rep. and knows what it takes to get a deal done.. I would definitly recommend this dealer for a purchace and make sure you deal with Kailash Joshi, you won't be dissapointed.. I don't have any experience with their serice dept as of yet... Go Tisher !!!! More

Let me start by saying that I've purchased over 15 vehicles in the span of about 25 years and this one was without a doubt one of the easiest most pleasant car buying experiences I've ever had. I had vehicles in the span of about 25 years and this one was without a doubt one of the easiest most pleasant car buying experiences I've ever had. I had been shopping around the DC metro area for a certified previously owned BMW 6-series vehicle and found quite a few that met my criteria. I visited several dealerships ranging from independents to manufacturer dealers such as Tischer. I did my research, which included reading postings (both good and bad) on this website, pricing out vehicles on vehix.com, carmax.com, cars.com, autotrader.com and the like. I visited many dealer web sites too. From the first email to the each visit or phone call, the salesman, Kailash Joshi has been extremely helpful, courteous and responsive to my questions and needs during the entire buying process. The sales manager, Rick Lopez, was also very friendly and eager to make sure I was comfortable with the process and offered me his own car to go pick up my son in the middle of the sales process while someone at the dealership was evaluating my old car for a trade-in. These guys were professional from the start, there was no pressure during the entire buying process and they sold me the vehicle for a fair price. Financing was easy with BMW providing great rates, even on previously owned vehicles. Here's the bottom line. If you are looking for a BMW, new or certified, I recommend you go see Kailash Joshi at Tischer BMW! He will take good care of you. More

I was exceptionally impressed with the entire experience buying a car from Tischer BMW. Being an admitted BMW fanatic I was looking for a very specific CPO 530xi 6-spd Sport Wagon, which I found through th buying a car from Tischer BMW. Being an admitted BMW fanatic I was looking for a very specific CPO 530xi 6-spd Sport Wagon, which I found through the bmwusa.com search engine, at Tischer in Silver Spring, MD. (I live in OH). Kevin Hemmis, the Client Advisor I spoke to was knowledgeable, professional and prompt in his replies with all information I needed to make an informed online buying decision. After we arrived at a mutually agreeable price, my wife and I decided to buy the vehicle. Being 500 miles away, Tischer (Joanna McCarthy) arranged everything associated with a remote buying experience...financing, registration, the works. Kevin even picked me up at the airport and fed me lunch! The night before I was to fly to MD to pick up the car, Rick Lopez, CPO Sales Mgr, called to tell me there was a small issue they'd like to take care of prior to pick up that may cause a delay. He offered to cover any reasonable expense associated with the non-refundable airline ticket. As it turns out, he was able to keep a service tech late that evening to take care of the minor issue so everything went off without a hitch. Everyone from the receptionist to the General Mgr were very friendly and professional. After taking delivery, 4 hrs into the 500 mile drive home, Kevin Hemmis called me to see how the drive was and to insure I was absolutely thrilled with the purchase (I was and still am!!). This, ALL for a USED CAR purchase! Wow. More

My husband and I spent time yesterday at the dealership and we had a wonderful experience, the people was were very nice, specially Mr. Rick Lopez and Mr. Kailash Joshie were so friendly and helpful, we fe and we had a wonderful experience, the people was were very nice, specially Mr. Rick Lopez and Mr. Kailash Joshie were so friendly and helpful, we felt so comfortable. We will recomend to our friends. Thanks for your help. Liris and Steve Lee More

I received a response to my survey immediatley. Very personalble and professional. Excellent customer service. Jay was great. Not only was the detail job wonderful, he also gave me BMW loaner until t personalble and professional. Excellent customer service. Jay was great. Not only was the detail job wonderful, he also gave me BMW loaner until the work was complete. Don't lose him. I would definately recommend Tishcer to friends and family. Thanks again! More

The staff at the dealership was excellent. Even though we came in only five minutes before closing, the staff allowed us to do a test drive and then stayed an hour after closing without complaint and they we came in only five minutes before closing, the staff allowed us to do a test drive and then stayed an hour after closing without complaint and they remained friendly throughout the transaction. We also were able to get the internet price without negotiation. More

I had an excellent BMW purchase experience at Tischer BMW recently. The salesperson, Kailash Joshi, took extra time to present the pre-owned car, was courteous and made the entire process very pleasant. I wa recently. The salesperson, Kailash Joshi, took extra time to present the pre-owned car, was courteous and made the entire process very pleasant. I was treated with utmost professionalism at all times and was never pressured to buy. It was my 13th BMW purchase and will remain as one of the best buying experiences ever. More

We visited Tischer to test drive a BMW 328i with intent to purchase. The sales representative of Tischer, Mr. Kailash Joshi, provided us with detailed information about the vehicle, the various options ava to purchase. The sales representative of Tischer, Mr. Kailash Joshi, provided us with detailed information about the vehicle, the various options available, and helped us identify a car that met our need. He also offered the most competitive pricing available of the four dealerships in the Washington DC metropolitan area that we investigated. I should add that some of the BMW salespersons in other dealerships we encountered were arrogant and at times simply tried too hard with their sales tactics. Mr. Joshi, on the other hand, was honest and helpful. He provided us with pricing information that was reasonable and compatible with information we collected from various websites. We didn't have to waste time haggling over price with him. The time was more productively spent on deciding what would be the best options that meet our need, and on learning about the functions and features of the car. During our interaction with Mr. Joshi, we felt that he was not just in the business to make a quick buck for himself, but was interested in having a long-term business relation with us. He continues to be helpful after the sale was completed. I would definitely go back to him for another new car and will recommend him to our friends. More

I had visited multiple BMW Dealerships as well as Lexus Dealerships looking for my new car. I found Tischer to be knowledgeable and prompt in their replies and very helpful in person. For me, buying a car Dealerships looking for my new car. I found Tischer to be knowledgeable and prompt in their replies and very helpful in person. For me, buying a car is about more than just the automobile. As a busy executive, I depend on the service of the dealer AND the quality of the car. Tischer was able to offer the the car of my choice and the service that I needed. Once in the dealership, I dod not feel pressured in anyway and felt so confident in my decision that I was able to purchase the car on the same day. I believe that as long as I am in the Washington, DC area, I will continue to use Tischer as long as their performance remains consistant. More

My sales experience at Tischer BMW was great from the moment I walked in. I requested for a Sales Advisor at the Reception Desk and I was met by Kailash Joshi within a minute. He very pleasant from the moment I walked in. I requested for a Sales Advisor at the Reception Desk and I was met by Kailash Joshi within a minute. He very pleasant from the first moment. He asked me how he could assist me and what I was looking for. I told him I was here to look at a CPO BMW 550i. There was never any pressure at any point throughout the whole process and he was very helpful till everything was complete. Any information I asked about the car and the dealer he was able to answer for me. Kailash's main focus is that you are treated well and all you needs are met. I truely enjoyed the sale experience. Kailash also followed up on items after the sale to ensure that I was completely satified. I will recommend Kailash to all my family and friends and anyone who is looking for new or used BMW in the Washington DC Metro Area. This was the best car sales experience anyone can ask for. I can say he made the difference in the whole process. Neeraj More