BMW of Silver Spring

After some initial difficulties, I had an excellent car-buying experience at Tischer BMW. My initial contact was with Kevin Hemmis, who provided a quick, cordial response to my email inquiry regarding car-buying experience at Tischer BMW. My initial contact was with Kevin Hemmis, who provided a quick, cordial response to my email inquiry regarding a used 2009 328i convertible I had seen through AutoTrader. He quoted me an outstanding out-the-door price, with a full breakdown of all costs. Based on that quote, I went to the dealership to test drive the vehicle. Kevin was not available, so Michael Kazemburg assisted me. Michael was very patient and helpful as I test drove the car, as well as a 135i convertible, to compare and contrast them. I decided I was interested in the used 328i and we began to discuss price. When I told him the price I was quoted, he seemed confused and went to discuss it with Kevin and their manager, Rick Lopez. Michael and Kevin returned, apologized, told me that Kevin had provided me an inaccurate quote, and that they could not honor that price. Shortly thereafter we were joined by Mr. Lopez, who apologied and provided another, significantly higher quote that he indicated was still below their cost. I expressed my frustration about this situation and said whether such an error was intentional or by mistake, it was ridiculous and that I was not willing to do business with them that day. I maintained contact with Michael and Rick, however, and eventually arrived at a very good price for both my trade-in and the car, although quite a bit higher than the initial misquote. Rick, in particular, went out of his way to coordinate with an affiliated dealership to get me more for my trade-in, an extra effort that was sincerely appreciated. Michael was not available at the time I had scheduled to pick up the vehicle, so I dealt with Kailash Joshi to walk me through the mechanics of the sale and vehicle pick up. Kailash was patient, pleasant, courteous, and professional as we went through the process. He also provided me an excellent tutorial on all the basic functions of the car itself. I dealt with Joanna McCarthy for financing and trade-in. I had arranged financing through an outside bank, so Ms. McCarthy moved through the paperwork process professionally but expeditiously, which I appreciated very much. Before leaving the dealership with the vehicle, I had a final conversation with Rick, at his behest. He again expressed his apologies for the initial price misquote and told me to reach out to him should I have any further questions or concerns. Rick's apologies appeared heartfelt and he seemed genuinely dismayed by the misquote and the perceived implications it has to reinforce the image of used car salesmen as a bit "shady". He said that is not how they do business, and I believe him. The initial misquote aside, I have been pleased with my experience with Tischer BMW and would both recommend them to friends and colleagues, as well as do business with them again. I purchased an excellent vehicle at a very good price and was treated with respect, courtesy, and professionalism throughout the process. And even though the sale is complete and they have their money, I continue to be treated well as I follow up with them on a number of matters. More

On 05/31/10, I purchased a 2010 BMW X3 from Tischer BMW and I think I got a good overall Price for the value of the car. Andy Alexis the Client Adviser gave me a fantastic customer service. The manger, Mik and I think I got a good overall Price for the value of the car. Andy Alexis the Client Adviser gave me a fantastic customer service. The manger, Mike Maloney was also very courteous and helpful. Everyone I spoke to either in person or on the phone was very pleasant and friendly. They have a very clean & well maintained showroom and exceeded all my expectations in many ways. I am sure I will recommend this dealership to my friends. I just hope this quality of customer service will continue in the future in the sevice portion of the relationship. More

This was the best purchase experience ever. Kailash Joshi is a true professional. I ordered my BMW and he kept me informed of its progress every step of the way. Delivery was smooth, the business and Joshi is a true professional. I ordered my BMW and he kept me informed of its progress every step of the way. Delivery was smooth, the business and financing representative was informative, efficient and professional. Tischer BMW and Kailash Joshi offered a great price, great follow up, and a great experience! More

He did very professional job and quite straightforward. I like the work style. As you may assume what is going on the price negotiation. I believe I got an average discount, was not so great and not too I like the work style. As you may assume what is going on the price negotiation. I believe I got an average discount, was not so great and not too bad. It is understandable and I was intending to do so. Other than that, I fully satisfied with his work and BMW testing drive which demonstrated the superiority of the car among common luxury vehicles. Thank you for the opportunity. More

I found the certified BMW I wanted on line at a good price, we talked, I flew in and the financing I had fell through even though we had talked it through on the phone. Ms. McCarthy arranged financing t price, we talked, I flew in and the financing I had fell through even though we had talked it through on the phone. Ms. McCarthy arranged financing through BMW at three percentage points less than the one I had. Mr. Overby stood by me through every step of the way, and the manager even reduced the price on the car, and the extended warranty, for my troubles. Every contact with Tischer was conducted with the utmost courtesy, and professionalism. I think I may have found that rarity in auto dealerships: Integrity. My next BMW will be from Tischer. More

Jack was very friendly, courteous and very helpful and full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likel full of information. Also advised the advantages of extending the warranty. Also introduced me to CCA membership which i was unaware of. I will likely recommend Tischer BMW of Silver Spring to everyone. More

Recently I was in the market for a reliable pre-owned car and contacted Tischer BMW via phone. I was promptly greeted by Kailash Joshi. He recommended a very nice car that suited my family needs. We had a and contacted Tischer BMW via phone. I was promptly greeted by Kailash Joshi. He recommended a very nice car that suited my family needs. We had a very long conversation, he allowed me to ask as many questions as I wanted and set up an appointment for me to visit the following day. When I arrived for my appointment at Tischer, Kailash had the car ready for me to look at and it was nice and clean. We test drove, I loved the car and went through the process of purchasing it. The price was good, the financing was good and above all, I was treated with respect and friendliness. Both Kailash and his manager (Rick Lopez) were very patient with me. I did not feel rushed at all. The Business Manager Joanna was also very helpful and explained all the options to me patiently. Overall, this was an exceller car buying experice. I am more than convinced that Tischer BMW is the best place to buy cars and that Kailash and Rick are the right people to deal with. I am recommending anyone that is looking for high quality pre-owned cars and excellent customer service to contact Tischer BMW. More

They helped me with the car I dreamed of...I'm ecstatic. They let me drive the car alone, with no pressure during the drive. They walked me through the choices available for the car and helped me pick what They let me drive the car alone, with no pressure during the drive. They walked me through the choices available for the car and helped me pick what best suited me. Overall the experience was great. More

the process of purchasing at tischer bmw is great! i saw the vehicle i wanted online and contacted Rick Lopez. His demeanor over the phone was fantastic and he made sure that I was fully informed about the the vehicle i wanted online and contacted Rick Lopez. His demeanor over the phone was fantastic and he made sure that I was fully informed about the vehicle I intended to purchase-even going so far as to send me some of the detailed vehicle history information as well as a copy of the work done on the vehicle at the dealership. Once I decided to move forward, he put me in touch with one of his associates who collected all the info they needed for the transaction before I made the trip down. When I arrived, it was very seamless. We sent over the vehicle while we waited for finance and the finance process was quick and seamless. I am now a happy new owner of a 335 convertible and will recommend Tischer to any of my friends and family in the future! More

I enjoyed working with Tischer BMW. Their Sales team was great, it was my best car buying experience I've ever had. I could not have asked for more informative and helpful service. I really can't say en great, it was my best car buying experience I've ever had. I could not have asked for more informative and helpful service. I really can't say enough good words about their team work. Thank you Tischer BMW. More