BMW of Silver Spring

Eric was the best salesman. Super informed and work hard to get me the best value. Super informed and work hard to get me the best value. More

Professional and listened to my needs to immediately replace a car assessed a total loss. No hard sell tactics but real salesmanship letting the customer guide the sale. Purchased a car in one day!! replace a car assessed a total loss. No hard sell tactics but real salesmanship letting the customer guide the sale. Purchased a car in one day!! Returned to pick -up car and Ron suggested I ask for "Mike" who could demonstrate some of the evolving auto technology. Mike was patient and great to work with too. More

EXCELLENT RECOVERY! After some missteps and a series of unfortunate events, I’m glad to say the Service Department here, specifically, Service Director Ron Ptak and Serv After some missteps and a series of unfortunate events, I’m glad to say the Service Department here, specifically, Service Director Ron Ptak and Service Advisor, Chase King were able to provide the QUALITY customer service experience becoming of a BMW Dealership! Mr. Ptak’s genuineness, knowledge, and passion for the work are clearly evident in his ability to engage in solution focused practices; identify and utilize opportunities to improve the overall customer experience and service delivery practices at Silver Spring. Needless to say he definitely made up for the less than exemplar experience I had previously with others; and for that I am most appreciative. Mr. Ptak took the time to contact me related to a previous “less than satisfactory” experience; listened to my concerns, and was able to effectively communicate, problem solve, and better inform me of my options and the service needed for my M550i; from start to finish. I greatly appreciate the collaborative effort between Mr. Ptak and Mr. C. King. In the end I can say I am most confident in working with these two in the future. More

Responsive, efficient, and respectful. This dealership helped me with my first BMW purchase and things could not have gone smoother. Even though it was a little farther for me to drive and This dealership helped me with my first BMW purchase and things could not have gone smoother. Even though it was a little farther for me to drive and there were other BMW dealerships closer to home, it was well worth the distance. Fantastic service all around! More

I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More

I came into the SilverSpring location not looking to get anything crazy just wanted a vehicle for my family and I. When I met Dani she was very warm, pleasant and genuine. While perusing through the showroo anything crazy just wanted a vehicle for my family and I. When I met Dani she was very warm, pleasant and genuine. While perusing through the showroom, I found a car considerably more expensive than what i bargained for. Dani wasnt pushy and patiently gave me answers to all the questions I had concerning my new find. I soon test drove the car and the rest is history. Dani assisted me in the buying process like no other salesperson. I was comfortable and rest assured i was in good hands. If you. ever walk into that dealership, don't skip out on Dani. She is the best. 6 stars if possible. More

The dealership was very professional and exceeded my expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her profes expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her professional demeanor was stellar! More

The dealership was clean and nice. People working there were very friendly. I felt like I want to go back for my next car in future. People working there were very friendly. I felt like I want to go back for my next car in future. More

Dani was very helpful and friendly. She always responded to my calls and tried to help with my queries. She always responded to my calls and tried to help with my queries. More

Dani was very helpful and not at all pushy as she listened to me rattle off the things I wanted to learn more about relating to a pre-owned vehicle. She followed through on all her commitments and wa listened to me rattle off the things I wanted to learn more about relating to a pre-owned vehicle. She followed through on all her commitments and was honest throughout. Dani knows her stuff so if you're a car nerd like me I recommend you ask for her. I definitely will work with Dani again should I return to BMW of Silver Spring. More